ZoomInfo Technologies Inc. (NASDAQ:ZI) Q4 2023 Earnings Call Transcript

ZoomInfo Technologies Inc. (NASDAQ:ZI) Q4 2023 Earnings Call Transcript February 12, 2024

ZoomInfo Technologies Inc. beats earnings expectations. Reported EPS is $0.26, expectations were $0.25. ZoomInfo Technologies Inc. isn’t one of the 30 most popular stocks among hedge funds at the end of the third quarter (see the details here).

Operator: Good day and thank you for standing by. Welcome to the ZoomInfo Fourth Quarter and Full-Year 2023 Financial Results Conference Call. At this time, all participants are in a listen-only mode. After the speakers’ presentation, there will be a question-and-answer session. [Operator Instructions] Please be advised that today’s conference is being recorded. I would now like to hand the conference over to your speaker today, Jerry Sisitsky, Investor Relations. Please go ahead.

Jerry Sisitsky: Thank you, Amy. Welcome everyone to ZoomInfo’s financial results conference call for the fourth quarter and full-year 2023. With me on the call today are Henry Schuck, Founder and CEO of ZoomInfo; Cameron Hyzer, our CFO. After their remarks, we will open the call to Q&A. During this call, any forward-looking statements are made pursuant to the safe harbor provisions of U.S. securities laws, expressions of future goals, including business outlook, expectations for future financial performance and similar items, including, without limitation, expressions using the terminology may, will, expect, anticipate and believe and expressions, which reflect something other than historical facts are intended to identify forward-looking statements.

Forward-looking statements involve a number of risks and uncertainties, including those discussed in the Risk Factors section of our SEC filings. Actual results may differ materially from any forward-looking statements. The Company undertakes no obligation to revise or update any forward-looking statements in order to reflect events that may arise after this conference call, except as required by law. For more information, please refer to the cautionary statement in the slides posted to our Investor Relations website at ir.zoominfo.com. All metrics on this call are non-GAAP, unless otherwise noted. A reconciliation can be found in the financial results press release or in the slides posted to our IR website. With that, I’ll turn the call over to Henry.

Henry Schuck: Thank you, Jerry, and welcome everyone. We ended the year on a more positive note with revenue, profitability, and cash flow that exceeded our guidance. Revenue for the fourth quarter was $316 million and adjusted operating income was $126 million, a margin of 40%. Both ahead of the guidance we provided. For the full-year we delivered $1.24 billion in revenue, generating nearly $500 million in adjusted operating income and converting 93% of that into unlevered free cash flow. During the quarter, we purchased approximately 10 million shares of ZoomInfo stock for $153 million. We’re confident that these repurchases will drive a meaningful economic return for our shareholders and we will continue to aggressively repurchase shares as we take advantage of disconnects between our share price and the intrinsic value of our growing, profitable, and cashflow-generative business.

That being said, since early 2022, we have been managing through the challenges of a weaker macro environment, which has particularly impacted the software industry, our largest vertical. Overall, software has contracted while all other industries are growing. New business has performed well while NRR has declined as the pullback in the software vertical has disproportionately impacted our existing customer base, resulting in fewer upsells and more seat downsells. However, our demand and sales velocity for new business was our best ever. We closed the most new logos on record in Q4. Our in-month create and close win rate for December was the highest we’ve ever had in a single month, and our median sales cycle shortened significantly year-over-year.

Last year, I said that we would make key investments in data accuracy and data coverage by growing our contributory networks and doubling down on the AI and machine learning we use to keep data fresh and accurate. Today, 9 out of 10 times a customer looks for a contact, we deliver a match. That’s up from 7 out of 10 times at the start of 2023. Those investments resulted in a 23% year-over-year increase in our net promoter score, while NPS attributed to our data asset disproportionately increased by more than 50%. Our significant investment in data quality and breadth didn’t just improve customer sentiment. Q3 and Q4 ‘23 were both our biggest win back quarters on record with more than 550 customers, who left us returning to our platform. Sales teams are loud advocates for having the best tools to hit their quotas and when management makes a decision to buy cheap they are ultimately forced to buy twice.

Those 550 customers who left for the promise of just good enough data realized that winning just one incremental deal per rep using ZoomInfo is worth far more than any potential cost savings from a low quality, low cost provider. Another example is a marketing demand generation business that tried out a cheaper competitor hoping to save money. This is a company whose entire business model is built on driving appointments, demand, and sales for technology companies. Data inputs are critical to their success. They were so dissatisfied that they came back to us just months after leaving to perform a head-to-head test of data quality. Ultimately, they told us that “the difference was night and day, and the data quality, platform integrations, and direct dials from this provider couldn’t even compare to ours”.

While the price was cheaper elsewhere, the actual cost of leaving ZoomInfo was extraordinarily high as the customer missed out on the countless opportunities that their sales reps could have had. A publicly traded multinational MSP and provider of technology solutions turned off ZoomInfo for a cheaper alternative. As they started preparing for the new year, they realized that they needed to fundamentally change their go-to-market strategy, and they conducted an extensive RFP process to find the right solution. They came back to ZoomInfo, because we were able to help them with all of their key initiatives for go-to-market success, ramping new account executives, increasing sales efficiency, driving sales and marketing alignment, and actually leveraging AI.

A high-growth industrial diagnostics company switched from ZoomInfo as the economic environment got more challenging. Within months, their frustrations around data quality, integrations, workflows, and sales efficiency boiled over so much that their sales leadership insisted on a change and made the easy decision to return to us. They bought cheap, then they bought twice. From accurate mobile phone coverage to firmographic and location data to seamless integrations with CRM and workflows, when your go-to-market efforts necessitate demand generation at scale doing it with a low cost, low quality provider creates an immense amount of waste. Many of the largest and most sophisticated companies in the world are going all in on our data, insights, and automation.

And in Q4, we added the most new enterprise customers since 2022. Four out of the five largest market capitalization companies in the world use ZoomInfo and we currently have more than 60% of the Fortune 100 as customers. Uber, Altis, FIS, Brown & Brown, Capital 1, and Amazon are all existing enterprise customers, who expanded with six-figure plus growth in the quarter. We continue to have meaningful white space within this customer set. We also closed transactions with a diverse group of companies large and small and across all verticals, including Kraft Heinz, Johnson Controls, First Financial Bank, Peachtree Hotel Group, Open AI, SoulCycle, Nurse Registry, Equitable Advisors, and Apple. We are not sure when we will see the economic environment flip from a headwind to a tailwind, but we continue to build the organization to optimize for the massive long-term opportunity, while maintaining industry-leading levels of profitability today.

But what we are sure of is this, every company that fails to invest in the highest quality go-to-market intelligence will crush its own ability to win. If you’re a sales or marketing professional, the ability to successfully and predictably hit your number month in and month out is rife with roadblocks and systemic flaws. Territories are poorly mapped, targeting is weak, CRM data is incomplete and inaccurate, sellers waste inordinate amounts of time researching, marketing campaigns go out to random companies at random time and money is spent in horribly inefficient ways. This type of sales and marketing pain is universal. Step out onto any sales floor without access to go-to-market intelligence, and you’ll hear a familiar chorus. I don’t have the right contacts at this account.

I keep calling disconnected numbers. This company isn’t even in my territory anymore. It got acquired. The new CEO at this company used our competitor. There are only 100 targetable companies in Los Angeles. That can’t be right. Marketing didn’t hit their pipeline contribution this quarter. Or worse, you’ll just hear nothing and wonder why is the sales floor so quiet? A lack of key signals and insights, married to incomplete, stale, or outright inaccurate data on customers and prospects, throws sand into the gears of every go-to-market function. It starts with quiet sales floors and leads to missed numbers, low morale, lost deals, career slumps, and your best reps walking out the door. We are the biggest and most impactful innovator focused on solving this problem for go-to-market professionals.

And now we are introducing the next biggest innovation for them, our generative AI powered copilot that turns every seller into your best seller. Copilot enables customers to bring together their internal customer data with ZoomInfo’s best-in-class data and applies advanced generative AI to shift through the noise and identify insights sellers actually want. The best sellers focus their energy on the companies that are most likely to close. They do their research, craft high-quality personalized engagement, and stay on top of their deals to remove risks and move to close. We have built advanced AI into our Copilot to replicate these best-in-class activities. Copilot identifies ideal fit accounts by examining a customer’s history of closed one versus closed lost deals and then running AI against our proprietary data set to identify the characteristics of ideal fit accounts.

That includes basics like industry and company size, in addition to tens of thousands of additional sophisticated attributes that we collect like tech stack fit, department budgets, and executive presence. It then scans our proprietary buying signals to identify the accounts most likely in market to purchase. Lastly, it will identify the next best action sellers should take by pinpointing the right buyer, exactly when to reach out to them, what channel to engage on, and exactly what the contextual message should be. For example, Copilot might tell them to email the main decision maker or to start a display ad campaign against the buying committee. It then uses our generative AI emailer to create a hyper-personalized message incorporating all of the context we have about an account, contacts, their history, and pain points.

We have expanded our data set to power this level of precision and personalization. Copilot starts with our highly proprietary data asset, including billions of unique intent data points, opportunity scoops, executive promotions and job changes, website visits, and then pulls insights from earnings called transcripts, websites, product portfolios, and press releases to identify prospects pain points, value propositions, and potential opportunities. That’s layered on top of our existing intent and opportunity scoop data for personalization. Copilot is currently deployed across hundreds of customers and tens of thousands of users and will be generally available in the middle of the year. We anticipate packaging Copilot with our other recently innovative AI features, including our AI account fit and in-market scores, creating a migration and monetization opportunity for every customer in seat to our new AI-enabled platform.

Copilot deepens our already proven track record of innovating on the way revenue teams go to market. In our second annual customer survey, we polled 7,000 users in more than 80 countries across a variety of sales, marketing, and operations positions to find out how they drove growth using ZoomInfo. Overall, our customers report a 52% increase in win rate, a 46% improvement in marketing pipeline, a 32% increase in revenue, 72% growth in quota attainment. They are 64% more productive. They see a 35% reduction in customer acquisition costs, and CSM saw a 34-point increase in net retention rates. Every business wants to make their go-to-market motions more efficient, and our customers make it abundantly clear that ZoomInfo does just that for them.

Copilot will enhance our already strong new customer motion and provide us with another tool to drive expansion and fight down sell on the customer base. Finally, I want to take a moment and talk about the incredible team we’ve built at ZoomInfo. I’m continually impressed by the level of commitment, competence, relentlessness, and resilience exhibited by every person here. We are entrepreneurs, who are motivated to innovate and reaccelerate growth, both at ZoomInfo and for our customers. 2023 was certainly a tougher year than we anticipated. As a platform that drives efficient revenue growth, we thought ZoomInfo would be well-insulated from the many layoffs and the changing growth trajectory of our technology customers. While our new customer growth remained strong throughout the year, renewals were impacted by seat-down cells triggered by layoffs and fewer upsells as technology customers pause expansion or experimented with lower quality alternatives.

As Cameron will detail, around half of our ACV is coming from verticals that were the most impacted in 2023, and yet we still delivered a year of growth, profitability, and free cash flow. We continue to control the controllable while building for the long-term. We’re executing with efficiency, innovating, and delivering tremendous ROI to our customers. We are growing while others in our space are shrinking, and we’re driving a leading level of profitability and free cash flow while continuing to return cash to shareholders. We have the team, the platform, and the market opportunity that gives us confidence in our ability to win long-term. With that, I’ll turn the call over to Cameron.

Cameron Hyzer: Thanks, Henry. In Q4, we delivered revenue of $316 million, up 5% year-over-year. Annualized revenue based on 92-days in Q4 was $1.255 billion, up 0.8% sequentially. We were pleased to have delivered better-than-expected revenue with improving sequential annualized revenue growth relative to Q3. Adjusted operating income was $126 million, better than guidance and represented a margin of 40%. GAAP net loss was $5 million and GAAP EPS was a loss of $0.01 per share. Non-GAAP EPS was $0.26 per share. For the full-year, revenue was $1.24 billion, up 13% compared to 2022. Adjusted operating income was $499 million, margin of 40% and unlevered free cash flow was $463 million. We were again GAAP profitable for the year with net income of $107 million and GAAP EPS of $0.27 per share.

Non-GAAP EPS was $1.01 per share. We are initiating guidance for 2024 with revenue growth of 2% to 3% as an implied operating — adjusted operating margin of just over 39%. For 2024, we expect to deliver $455 million of unlevered free cash flow at the midpoint of guidance. While the operating environment has curtailed growth currently, we continue to believe that there is an extremely large opportunity to transform the way businesses go to market, which gives us confidence in our ability to accelerate revenue growth over the long-term. Given uncertainty in the economic environment and the subscription nature of our business, we have not incorporated these potential tailwinds into guidance for 2024. When we do realize higher levels of potential growth, we would expect to realize additional operating leverage in the business and drive higher margins in the future.

Net revenue retention was 87% for the year, with mid-market companies, particularly those in software and technology space, being most unchallenged. The outsized down sells from customers most impacted by the economic environment exceeded the net upsell that we generated from other customers in 2023, creating a drag on net retention. In the near-term, we expect to maintain customer churn at levels we experienced over the last few years. We anticipate additional down-sell pressure in Q1 as we are still lapping a peak of negativity from last year and working through the long tail of multi-annual contracts that were most recently transacted in a very different operating environment. Our expectation is that as we move through the year we will see opportunities to stabilize net retention and begin to return to structurally higher levels.

Our guidance prudently assumes that for 2024, net revenue retention does not meaningfully get better, and at the low end of the range of guidance, it assumes that retention declines for the full-year. We now have 1,820 customers with more than $100,000 in ACV. While that metric declined by 49 in the quarter, it belies our success expanding with larger customers, as average revenue for this cohort has increased. Our investments have helped drive the enterprise portion of our business to record highs, while mid-market customers have fallen out of this cohort. Enterprise ACV overall now represents just under 40% of the overall business, up approximately 10 points over the last three years. We also continue to see success with advanced functionality, which contributes roughly a third of our overall ACV, with particular strength from Operations OS, which now contributes more than 10% of our ACV.

From an industry perspective, our software and technology customers were particularly challenged in 2023. Software, our largest vertical, now represents less than 33% of our ACV and was down on an absolute basis year-over-year as layoffs drove down sells among customers. ACV from non-technology industries increased as a percentage of overall ACV, as we continue to see growth and opportunities for greater penetration. This part of our business grew approximately 15% in Q4 relative to last year. Write-offs continue to impact us in Q4 as many of our smallest customers remain to challenge in their ability to pay. In addition to the increase in bad debt associated with write-offs, we’ve experienced a similarly sized impact to revenue. Our expectation is that the impact from write-offs will attenuate over time as our mix of revenue continues to shift to enterprise customers and we roll out more product-led functionality for smaller customers, which is paid at checkout.

Operating cash flow in Q4 was $129 million, which included approximately $6 million of interest payments. In December we completed another repricing of our term loan at par, where we reduced the interest rate by 60 basis points from SOFR plus 285 to SOFR plus 225. This will result in annual interest payment savings of approximately $3.5 million. Unlevered free cash flow for the quarter was $126 million, representing 100% of adjusted operating income. We ended the year with $529 million in cash, cash equivalents and short-term investments, and we carried approximately $1.24 billion in gross debt, all of which has fixed or hedged interest rates. During the fourth quarter, we repurchased approximately 10 million shares of ZoomInfo stock at an average price of $15.43 per share.

In 2023, we repurchased $400 million in ZoomInfo stock, retiring all 22.6 million shares repurchased, representing over 5% of the total fully diluted shares outstanding. Our net leverage ratio is 1.4 times trailing 12-months adjusted EBITDA and 1.3 times trailing 12-months cash EBITDA, which is defined as consolidated EBITDA in our credit agreements. With respect to liabilities and future performance obligations, unearned revenue at the end of Q4 was $442 million and the remaining performance obligations or RPO were $1.15 billion. Of which $856 million are expected to be delivered in the next 12-months. With that, let me turn to guidance for Q1. We expect revenue in the range of $307 million to $310 million, adjusted operating income in the range of $115 million to $117 million and non-GAP net income in the range of $0.23 to $0.24 per share.

For the full-year 2024 we expect revenue in the range of $1.26 billion to $1.28 billion and adjusted operating income in the range of $492 million to $502 million. We expect non-GAAP net income in the range of $0.99 to $1.01 per share, based on 399 million weighted average diluted shares outstanding. We expect unlevered free cash flow in the range of $445 million to $465 million. Our full-year guidance implies 2% to 3% revenue growth and an adjusted operating margin just over 39%. For the year, we would expect CapEx in the range of 4% to 5% of revenue as we anticipate an additional $25 million to $35 million in capital expenditures relative to 2023 driven by facilities build-outs where we have outgrown certain offices with expiring leases. We continue to expect free cash flow conversion in the low-90s as a percentage of adjusted operating income.

Our non-GAAP tax rate for 2024 is expected to be 15%. With that, let me turn it over to the operator to open the call for questions.

Operator: [Operator Instructions] And our first question comes from the line of Mark Murphy with J.P. Morgan. Your line is open.

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Q&A Session

Mark Murphy: Thank you very much. So it looks like layoffs are continuing in tech. It looks like over 100 tech companies have announced layoffs, 34,000 workers so far this year. And I believe Snap and DocuSign and Pure Storage were all announced in the past week. Is that trend elongating beyond what you might have expected? Or do you still look back and think that 12 months ago was likely the peak layoff period? And then I have a quick follow-up.

Henry Schuck: Yes, thanks, Mark. I think what we’re seeing is that the layoffs — first of all, the total amount of layoffs you’re seeing right now is meaningfully less than we saw a year ago. And I think the type of layoffs that are happening in or around tech are much more surgical than they were a year ago. A year ago, the layoffs were somewhat panic-driven and weren’t thoughtful. I think what you’re seeing today is a much more surgical approach to lay off. And so I think the overall amount is down, the surgical nature of the layoff is protecting account executives and many people in the go-to-market function that are driving growth for companies and those are our customers.

Mark Murphy: Yes, thank you for that Henry. And then my second question is on the copilot product. It sounds like an attractive value prop. And I believe you said that it is a migration and monetization opportunity for every seat out there. Can you shed a little light on how you’re thinking about pricing the product? In other words, is it going to be a per user per month? Do you think you’ll be using credit and tokens? And just at a high level, if you could sketch out how broadly you might picture the adoption there across your user base if we were to think about it several years down the road.

Henry Schuck: Think if you — look, we’re in market right now testing a number of different models for pricing and packaging of this. I think what I can tell you is that if you stretch this out for — if you think about this in terms of years, we expect every one of our customers to be on our AI-enabled platform when you think of it in terms of years. We’re going to go out in the back half of the year. and believe there’s an opportunity to begin migrating our customers. And the nice thing about CoPilot is it lands just as well with our enterprise customers as it does with our SMB customers. And so we have the opportunity across the board to run this migration and monetization motion. That is a motion that in the history of ZoomInfo, we’ve run very successfully, at least 2 times before when we made the acquisition of Ranking in 2017 and the acquisition of ZoomInfo in 2019.

Shortly thereafter, we migrated all of our customers onto new platforms. that we had built. Those were very successful motions for us that we expect to repeat here. We have a playbook for it.

Mark Murphy: Thank you, very much.

Operator: [Operator Instructions] Our next question comes from Koji Ikeda with Bank of America. Your line is open.

Koji Ikeda: Yes, hey guys. Thanks for taking the question. I wanted to ask on free cash flow and free cash flow generation for this year. When we look at the guidance, it looks like about 30% — 36% on the free cash flow margins. So just trying to better understand the levers to drive upside to free cash flow this year. Is it a function of upside of revenue leverage within the organization, better collections? I mean, any sort of help there would be helpful. Thank you.

Cameron Hyzer: Sure. Thanks for your question, Koji. Certainly, we do face some headwinds with CapEx being up. And obviously, that’s dependent on the timing of different leases. So that will last through this year and the beginning of next year and then start to fall off. But certainly, as we think about cash flow, it’s largely a conversion rate against adjusted operating income. And so that conversion rate would actually improve as growth improves going outward, and that’s a function of our customers that pay us upfront, having more of those as a percentage of the adjusted operating income will ultimately drive that improvement. And otherwise, we are very focused on improving our collections and reducing write-offs, which should, over time, improve as well.

Koji Ikeda: Got it. Thanks, Cam. Thank you so much.

Cameron Hyzer: Yes.

Operator: And our next question comes from the line of Kash Rangan with Goldman Sachs. Your line is open.

Kash Rangan: Hi, thank you very much. Congrats on all the improvements you’ve taken to regain your customers back, Henry. If you can expand on that, you talked about a flurry of win backs. When do you think that trend becomes a little bit more pronounced. So the compounding effect of new business and improved retention can have a material impact to the growth rate of the company? Thank you so much and congrats.

Henry Schuck: Thanks, Kash. I think, look, we are — we still have a meaningful retention headwind in Q1 that we’re managing through. And so I wouldn’t expect it to fully attenuate in this quarter. But I think as our customers are out there and actually experiencing lower quality solutions, they are realizing that what you get from ZoomInfo is very different than what you get from a competitive set that’s out there. And so we are seeing that happen. And then we’re running more specific win-back motions against customers that went elsewhere to bring them back in. And as those — as we get through the quarter and that win back motion continues to pick up steam, I think you’ll see — I think we expect to see that improving.

Kash Rangan: Wonderful. All the best for this March quarter. Thank you so much.

Henry Schuck: Thank you.

Operator: And our next question comes from the line of Surinder Thind with Jefferies. Your line is open.

Surinder Thind: Thank you. In terms of just the distribution around the NRR at this point as you kind of look forward, how much of there is just pure churn at the SMB level versus maybe what you’re seeing in terms of reductions at the larger clients? Just any color around the differences in terms of the magnitude.

Cameron Hyzer: Sure. So our churn levels have actually remained fairly stable and ’23, they are a little down from what we saw in ’22, but not meaningfully so. Obviously, that part of the equation is largely driven by the lower end of the market. And so while we do see pressure on SMBs, particularly around write-offs and some downsells and kind of price requirements. We don’t see a meaningful increase in the churn that we’re seeing. Where we have seen a much bigger impact on net retention has been particularly in the mid-market and the lower end of enterprise, where we’ve seen downsell. And if you look at our customers that are most impacted by the economic environment, which tend to be those that are in technology or software-related spaces, that downsell has been really meaningful and is, in fact, outstripped the upsell that we’ve seen in other customers.

And so that has been — the biggest impact this past year in 2023. And I think as we look at least the first quarter, I think we still see some pressure with respect to those downsells. But as we look forward, there is an opportunity for that to hopefully stabilize, and we’ll see that potentially improve going forward.

Surinder Thind: Thank you.

Operator: Our next question comes from the line of DJ Hynes with Canaccord Genuity. Your line is open.

DJ Hynes: Hey, guys. Thanks for taking the question. I want to go back to Kash’s question on the win backs. Obviously, it’s an impressive number. If we look at it an economic basis, right, like-for-like, are those customers coming back? Are they paying more? Are they paying less? Are they paying the same as they did prior to leaving? I’m just curious around kind of broader implications on pricing in the space and kind of read-throughs that we can derive from those folks.

Cameron Hyzer: And I think that — what you see is that the experience is kind of across the board. You do see customers that go and try something else, realize what they’re missing and then lean in even more for much bigger kind of ticket sizes and rolling that across their entire universe. You also see customers that down sold or that probably would have down sold anyways. They went with a lower-priced competitor and then they rolled out came back to ZoomInfo on the smaller amount of spend that they might have gotten to. So I’d say that the — it’s really more customer dependent than it is anything else in terms of what their kind of where their natural spot, where they thought they should have been and then how to some extent, how bad of an experience they had with a lower-priced solution and therefore, willing to spend more with the ZoomInfo.

DJ Hynes: Yes, okay. And then, Henry, maybe I could follow-up with you, just competitive implications of HubSpot clear bit. particularly at the low end of your business. I realize those guys don’t play much in the enterprise, but curious if you have any thoughts there.

Henry Schuck: Yes. Look, we’ve always been paying attention to this, but we haven’t seen clear bit or HubSpot come across as a competitor in any of our recent deals. HubSpot seems to be talking fundamentally about enriching company level data and not prospect or contact level data. Before the acquisition of Clear bit wasn’t a competitor that was meaningfully on our radar anywhere. And post the acquisition, we haven’t seen them come up in sales processes.

DJ Hynes: Yes, makes sense. Okay, thank you guys.

Operator: Our next question comes from the line of Brian Peterson with Raymond James. Your line is open.

Brian Peterson: Hi, guys. Thanks for taking the question. So I know you mentioned that the median sales cycle shortened in the quarter. I wanted to understand maybe when that started to materialize, how we’re thinking about the linearity into January and February. And is that kind of broad on SMB and enterprise, software and non-software, how do you guys think about that? Thanks.

Henry Schuck: Brian, I think the way that we’ve thought about that, we just — it’s a stat that we track across the board, medium sales cycles on our new business sales. And year-over-year across the board, we’ve seen those median sales cycle times shorten. We’re also making an investment behind PLG that will allow customers to — allow users to become customers in a self-service, no friction, no connect with the salesperson way. That will obviously impact sales cycles for us as well. But overall, in our new business sales team year-over-year, we’ve seen a meaningful a meaningful impact in sales cycles.

Brian Peterson: Good to hear. Thank you.

Operator: Our next question comes from the line of Siti Panigrahi with Mizuho. Your line is open.

Siti Panigrahi: Thanks for taking my question. I wanted to ask about the enterprise business that you said the third quarter. I remember early last year, you talked about going top-down selling, winning mind share of C-Suite. So help us understand the progress you have made on that changes on the go-to-market side that’s helping you now?

Henry Schuck: Yes, we’ve made an intentional focus on the enterprise business, both from a new business perspective where we segmented the way that we go to market and so that we have enterprise-specific reps on new business. And in our customer base where we’ve segmented our customer base so that our enterprise reps who are tenured enterprise sellers now are have the right account loads and the right accounts to drive growth. And then we have the strongest product market fit in the enterprise where our investments from a data quality and data accuracy perspective, but also our investments from a data privacy perspective, put us in a position to win across the enterprise. That’s a place where we see almost no competition. And so it’s an area that we’re really investing behind, and we’re seeing traction in the customer base. And on the new business side, the team is new, but off to a pretty good start.

Siti Panigrahi: Thank you.

Operator: Our next question comes from the line of Elizabeth Porter with Morgan Stanley. Your line is open.