Kelcey McKinley: Rishi Jaluria with RBC has the next question.
Rishi Jaluria : I just wanted to have one, which I wanted to dive a little bit deeper into some of the new features I think you’re seeing. I know Mark brought out earlier, but if you think about chat, male calendaring. Just to the extent possible, I would love to hear what have you seen in terms of actual uptake rates of these features, right? Because it’s available to anyone who’s on Zoom One, but probably are actively using it. And if you think about those customers who are using these additional features or modules, what are you seeing from those customers in terms of anything like engagement, time spent on the platform retention, ARPU expansion rates, anything like that. Because I think that would really help us get some color in terms of your ability to expand into a broader Enterprise communication platform.
Eric Yuan : Yes, that’s a great question. First of all, I would say, last year, we developed more than 1,500 features. I think our team worked extremely hard. But one thing we did not do well, I think we should improve — read about the product adoption and say, after we finish the development features, we also need to remember customers may not know it. Again, this is something important for us this year. Having said that, a lot of customers in order to find a lot of good features, take NASDAQ for example, right? They would like to consolidate like meeting with a Whiteboard as well. It has a Whiteboard. They really like that, right? And also now the feature, we will also have a Team Chat, which is a precision chat solutions.
We use that for many years, a lot of invest customers also deployed. Why do they want to pay for other services off their phone wall. Zoom has a very scalable also very flexible, the grid and the Team Chat solution after they found that they tested, they also like that, right? They also doubled all those features. A lot of things like that, not to mention the sales department, right? And upsell Zoom IQ for Sales opportunity. Again, a lot of innovations but we need focus on product adoption, let the customer know that there’s huge value from the Zoom platform, right? So that’s something we need to focus on. And quite a few — probably all use Zoom Team Chat. I can tell you, again, it’s much better, Whiteboard as well. So anyway, a lot of features, innovations, we should focus on adoption.
Kelcey McKinley: And we will now hear from Matt Vanvliet with BTIG.
Matt VanVliet : I guess on the last point, Eric, curious maybe if you could share a few details or some of the winning points around the Contact Center product. What’s driving the adoption there? Are you seeing replacing existing Contact Centers? Or are some of these sort of net new where video is going to be a key component, whether it’s field service or things of that nature where video really lends an extra help to it?
Eric Yuan : Yes, great question. So on product front, right? So we are — we launched it early last year, right, almost one-year anniversary now. I think we are going to keep innovating and essentially, today, look at our — the Contact Center customer, we just closed the 2,000 seat contact center solution, right? We tested everything well. Zoom Contact Center works very well, not only for the — just — like early last year, we won quite a few deals for internal IT helpdesk. This is for the support agent, right? A lot of features are already built in. I think the protocol front in adding any more and more features very quickly. I think we are doing very well. I have a huge confidence for our team — product team. However, on the go to market side, I think we should have done a better job, to be honest with you, right?
