And also our strategy is very differentiated, right? First of all, have a federated AI approach. And also the way we look at those AI features, how to help a customer improve productivity, that’s very important, right? And because the customer already like us, not like some others, right, who gave you a so-called free services and then your AI features price. That’s not our case, right? We really care about the customer value and also add more and more innovations. At the same time, the way for us to look at innovations not only for incremental innovation in terms of revenue AI but also how to lever the AI due to some brand new services to innovate, to deliver more value than customer expected. That’s where we can monetize to lever the AI technology.
That’s why we keep investing more. Again, the goal is about some brand new AI services like Zoom a lot of other services we are going to build it down the road. So stay tuned for the Zoomtopia.
James Fish: Thanks, Eric. Thanks, Kelly.
Eric Yuan: Thank you.
Operator: Our next question comes from Matthew VanVliet, BTIG.
Matthew VanVliet: Good afternoon. Thanks for taking the question. I wanted to dig in a little bit more on the trends you’re seeing in the Contact Center. Can you help us with what situations you’re seeing the most success in or the most sort of Meetings and Phone? And then sort of within that, are you seeing more sort of internal help desk-type situations? Or are you seeing kind of higher volume customer-facing deployments as well?
Eric Yuan: Yeah, Matt. It’s a great question. First of all, I can tell you, take a Zoom Phone for example. We already deployed the Contact Center Zoom since a year ago, right? And our support team are very happy about our own deployment. It works extremely well, right? Because all those innovations and integrations on customers, right, for sure a loss of innovations every quarter. But the brand recognition, right, it still — will take some time. That’s why quite often all the existing customers, they would likely deploy Zoom Contact Center integration very well with the Zoom Phone and also they a new use case like internal hyperdesk, IT hyperdesk as At the same time, we also have some Contact Center customers no have a Zoom Phone, they don’t have a Zoom Meetings.
They like a Contact Center. I think given the speed of innovation, I think we have a higher confidence not only SMB but also more and more customer when realize the value of Zoom and Zoom Contact Center, I think something similar to what we did for Zoom Phone as well, right? When we started on existing customer realize, wow, there’s a huge value and why not a try or tested out Zoom Contact Center as well, right? So that’s the pass for our – to further grow our Contact Center business.
Matthew VanVliet: Great. Thank you.
Eric Yuan: Thank you.
Operator: Our next question comes from Ryan Koontz with Needham
Ryan Koontz: Hi. Thanks for the question. I wanted to ask about the healthy growth we’re seeing here in the $100,000 accounts. Is that primarily displacement of legacy vendors that we’re still seeing or are these other kind of competitive wins, greenfield-type wins? And can you share anything about kind of the effective playbook you’re using up market there to expand these big logo wins? Thanks.
Kelly Steckelberg: Yeah. I think some of that, Ryan, points to the ongoing success we’re seeing with Zoom One. Customers really like the ability to buy the bundle, which meets all of their needs. And it’s a great opportunity to see the value, especially previously existing Meetings customers seeing that opportunity. We do continue to see greenfield, especially Eric just highlighted Contact Center. Sometimes it’s a way that they’re coming in the door now, which is amazing. And then also, we still have a lot of customers that are Meetings customers that are upgrading to Phone as well. So it’s a combination of both new customers that come in at that level as well as customers that grow up to that level over time.
Ryan Koontz: Got it. Any general changes in the pricing environment market?
Kelly Steckelberg: No, especially from Q1 to Q2, there were won’t really significant changes. As I mentioned, there’s still think lots of scrutiny around the yields, but no other real changes in the environment.
Ryan Koontz: Got it. Real helpful. Thank you.
Operator: Our next question comes from Siti Panigrahi with Mizuho.
Sitikantha Panigrahi: All right. Thanks for taking my question. My question on Contact Center again. That is — that’s a huge opportunity considering like 80% legacy still here to move to cloud. And you are starting from a clean slate, just building yourself in-house. So Eric, how are you trying to differentiate, I mean, among other cloud vendors right now in the Contact Center space. And Kelly, should you think about this Contact Center next leg of growth? Is this adoption should be like Phone what we have seen in the last few years?
Eric Yuan: Yeah. So speaking of differentiation, first of all, we built the Contact Center service from ground up, right? This is the new architecture and also video is part of that as well. AI as AI components, we invested in AI and also, at the same time, a seamless integration with other products as well. That’s why we have a high confidence, right? And all like some other vendors there for a long, long time, right? And the architecture may not be modern and the performance, the quality and so on and so forth, right? However, how to make sure every Enterprise customer during their RV process, right? They do look at Zoom. When they look at Zoom, we have a higher confidence, we can’t compete. And also, we just had a lot of innovations around the Workforce Management platform as well and essentially Zoom Content Center to become our full Contact Center suite.
Not just one part, right? It’s targeted SMB and Enterprise and also with AI, I think we are innovating very fast, right, to compete against any other cloud-based or on-prem based and Contact Center vendors.
Sitikantha Panigrahi: And is that going to be similar like Phone kind of adoption? [Multiple Speakers]
Eric Yuan: Yes. Sorry, go ahead — yes.
