Cassio Bobsin: Yes. As all of you have been checking on all the evolution of generative AI, we have been working with Microsoft and OpenAI to integrate this technology into our products. So we launched a couple of weeks ago the first integration for creation of generation of campaign content. And we’ve been evolving into other fronts of how to use the generative content into the different processes of customer experiences. I would say we’re seeing very interesting opportunities to help both sales reps or customer service agents using our tool to be more productive with ChatGPT suggestions of next best answer. And also analysis of ongoing customer interactions to get a better review of these interactions so you can then act on the best interest of the company and also of the customer.
We’ve also been working into different fronts to help customers into different parts of our product usage. So being testing different opportunities to adopt ChatGPT into the whole UX and UI of our platform. So there are many fronts being worked on at this time at this moment. So we expect the next couple of weeks to release a more coupled to our customers. Some of them are in beta with a few customers. So we’re very actually very excited because we’re seeing that this technology is really practical and can really be useful right arm as our customers are using our different solutions. And we also see demand from companies to integrate ChatGPT into their bots or automation journeys. Now, although we understand that’s a bit of a, I’d say a lot of excitement, some of these have to take into consideration that it’s a bit early to let your brand be served by a ChatGPT fully automated bot because at some times can be can get out of control.
I mean, you don’t control the output 100%. That’s why we’re seeing that most applications would be either in a very controlled environment or to accelerate the operations for customer service agents or sales reps and of course all other kind of content-oriented process within customer experiences overall. So having said about some of these examples, we’re looking at the big picture and it’s very important evolution of the whole industry, it’s a whole CX industry being able to add this sort of tool in a very easy manner and becoming accessible for everybody. So there’s lots of excitement and now we’re making it work with our customers and it’s doing pretty well in that sense.
Operator: So this concludes our question-and-answer session. I’d like to turn the conference back over to Mr. Cassio Bobsin for his closing remarks.
Cassio Bobsin: Thank you very much for all that and this year we’re very happy to be to achieve during 2022 our guidance and some points even exceed our guidance. We’re looking forward to 2023 to have a great year, a year where we are starting to benefit from all the acquisitions that we made in the last couple of years now fully integrated, being able to then to benefit from all the synergies. Our customers are very excited about all the opportunities we are being able to drive to them, not only on the AI side, but especially on the unification and integration of our solutions into becoming a very clearly unified CX SaaS platform that will lead this whole evolution and transformation of the customer journey. So it will be a great year and thank you very much for the attention and for the time. I hope you see on the next one.
Operator: The conference has now been concluded. Zenvia’s IR area is at your disposal to answer any additional questions. Thank you for attending today’s presentation. You may now disconnect and have a nice day.
