Workday, Inc. (NASDAQ:WDAY) Q2 2024 Earnings Call Transcript

Workday, Inc. (NASDAQ:WDAY) Q2 2024 Earnings Call Transcript August 24, 2023

Workday, Inc. beats earnings expectations. Reported EPS is $1.43, expectations were $1.25.

Operator: Welcome to Workday’s Fiscal 2024 Second Quarter Earnings Call. At this time, all participants are in a listen-only mode. We will conduct a question-and-answer session towards the end of the call. During the Q&A, please limit yourself to one question only. I will now hand it over to Justin Furby, Vice President of Investor Relations.

Justin Furby: [Technical Difficulty] Workday’s Second Quarter Fiscal 2024 Earnings Conference Call. On the call, we have Aneel Bhusri and Carl Eschenbach, our Co-CEOs; Zane Rowe, our CFO; and Doug Robinson, our Co-President. Following prepared remarks we will take questions. Our press release was issued after close of market and is posted on our website, where this call is being simultaneously webcast. Before we get started, we want to emphasize that some of our statements on this call, particularly our guidance are based on the information we have as of today and include forward-looking statements regarding our financial results, applications, customer demand, operations, and other matters. These statements are subject to risks, uncertainties, and assumptions that could cause actual results to differ materially.

Finance, Investments

Please refer to the press release and the risk factors and documents we filed with the Securities and Exchange Commission, including our fiscal 2023 Annual Report on Form 10-K and our most recent quarterly report on Form 10-Q for additional information on risks, uncertainties, and assumptions that may cause actual results to differ materially from those set forth in such statements. In addition, during today’s call we will discuss non-GAAP financial measures, which we believe are useful as supplemental measures of Workday’s performance. These non-GAAP measures should be considered in addition to and not as a substitute for or in isolation from GAAP results. You can find additional disclosures regarding these non-GAAP measures, including reconciliations with comparable GAAP results in our earnings press release, in our investor presentation, and on the Investor Relations page of our website.

The webcast replay of this call will be available for the next 90 days on our Company website under the Investor Relations link. Additionally, our quarterly investor presentation will be posted on our Investor Relations website following this call. Also, the customers’ page of our website includes a list of selected customers and is updated monthly. Our third quarter fiscal 2024 quiet period begins on October 15, 2023. Unless otherwise stated, all financial comparisons in this call will be to our results for the comparable period of our fiscal 2023. With that, I’ll hand the call over to Carl.

Carl Eschenbach: Thank you, Justin, and welcome to Workday’s Second Quarter Fiscal ’24 Earnings Call. I am pleased to report that we delivered another solid quarter, achieving subscription revenue growth of 19%, 24-month backlog growth of 23%, and non-GAAP operating margin of 24%. While we continue to see deal scrutiny, our workmates around the world did a remarkable job, staying close to our customers in driving this quarter’s result in positioning us for strength in the second-half of the year and beyond. Workday continues to stand-out from the crowd for a few key reasons. First, the mission-critical nature of our platform. Our customers now representing more than 65 million users under contract are all in on Workday, because they trust us to manage their two most important assets, their people and their money.

Trust is at the core of our customer relationships and we will always work to earn it. Second, our value proposition is strengthening as businesses consolidate their technology footprint from best-of-breed solutions to a true platform. Workday is a trusted platform, they can turn to drive productivity gains, agility, skills-based talent strategies, and a great employee experience all at the same time. Third is our unique approach to AI and ML. Aneel will share more on our progress here shortly. And finally, our winning culture and talent, which is only getting stronger as we continue to attract our industry’s best talent. We recently welcomed Emma Chalwin as Chief Marketing Officer. Emma is not only a great culture fit, but she has extensive global experience across all facets of marketing at companies like Salesforce and Adobe.

We also recently hired an incredible Head of our U.S. Federal Government team and a Senior Executive in sales operations, and another in our services organization to help us scale our go-to-market efforts. And of course, you all know our CFO, Zane Rowe, who is joining us today for his first earnings call. I could not be more excited to welcome these leaders who along with our existing team will help us achieve our next phase of growth. Turning to the highlights of the quarter. I will focus on five key areas, land, expand, global, industries, and partners. Starting with land, we see full financials in HCM platform wins on the rise, illustrating the trust customers have in Workday. Wins this quarter include ADVOCATE Health Assured Partners, Carillion Services for Tria, KinderCare and University of Florida.

And we continue to build on our market leadership position in HCM, with new customer wins, including Fresenius, digital technologies, Stellantis, and Rio Tinto. Once we land customers, we immediately turn our efforts to successful deployments. In Q2 notable HCM go lives include A1 Telekom Austria, Korean Airlines, Nike, and Rite Aid. Strategic financial go-lives include fitness international, multi-care health systems, Wintrust, and the University of Washington. We also celebrated our first FedRAMP go-live which was a full platform rollout at a well-known civilian agency. Expanding our existing business with customers is key to our growth strategy. In addition to strong renewals this quarter we had a number of expansions at companies such as Airbus, Dell Technologies, Lloyds Bank, those companies in 7-Eleven.

Our faster time-to-value solutions, which includes planning, Picon, Extend, health and talent optimization continue to gain traction with many deals created and closed within the quarter. This year we put increased focus on financials go-to-market and it’s starting to bear fruit with healthy customer growth in Q2. Beyond the full platform deals I mentioned earlier, we had a number of financial expansion wins in the quarter, including the Medical College of Wisconsin, Nordic Consulting, and Rakuten. Given our momentum, we continue to invest in financials targeted sellers to lay the foundation for durable growth. From a geographic perspective, the U.S. continues to be our largest market, representing 75% of our revenue. The U.S. team drove solid results in Q2 with particular strength coming from our customer base in industry teams.

We have a significant runway for growth in this market in a healthy pipeline looking-forward. Expanding our footprint globally is among our largest untapped opportunities and is a top priority. During Q2, we held 20 Elevate customer events across EMEA and APJ, attracting over 5,000 attendees and generating hundreds of leads in net new opportunities. Not only are we building pipeline, we’re starting to see more consistent execution in certain regions, notably EMEA. We saw strength in key markets such as Germany, U.K. and France. Where wins included Renus assets, Symrise, National West Mr. Bank in ALD Automotive SA. Our industry-first approach is paying off. This quarter, retail and hospitality became our second industry joining Financial Services to exceed $1 billion in annual recurring revenue, and we continue to have strong momentum in financial services which outperformed in Q2.

The health care team also delivered another strong performance with 3 large hospital systems going all in on Workday’s platform in Q2. A great example is ADVOCATE Health, which is part of their merger with Atrium Health selected Workday to replace a competitor’s cloud HCM financials and supply chain management solution. Workday supply chain continues to contribute to our traction in health care with more than 220 health care organizations investing in it to reduce costs, promote standardization and boost resiliency. Finally, our education and government team followed up a strong start to the year with an impressive Q2, with wins such as West Virginia University, the Paul University and Metropolitan Community College to name a view. The potential we have to accelerate our growth through our partner community is huge.

We are seeing early signs that our partner referral program will positively impact new logos and our partnership with the AWS marketplace led to multiple strategic wins in Q2. In EMEA, our recently announced payroll partnership with ELI is beginning to drive pipeline. And in APJ, our strategic partnership expansion with Samsung SDS is not only helping us drive overall business in South Korea. It also is enabling the development of region-specific applications built on Workday Extend. After spending time with many of our partners at our annual Altitude conference this past quarter, it is clear our momentum is building. We look forward to welcoming more than 15,000 members of our Workday community at our annual Workday Rising Conference next month in San Francisco.

We hope to see many of you there. As this quarter’s results show the diversity and mission-critical nature of our business continues to fuel our success. We are the clear market leader for cloud HCM and finance and our value proposition has never been more relevant or powerful. We are investing across our product portfolio, geographies, industries and through partnerships to drive durable long-term growth. It is an incredible and exciting time to be a work made and I truly believe our future has never been brighter. With that, I will turn it over to my Co-CEO and good friend, Aneel, who will share more about our AI and ML strategy and innovation highlights from the quarter. Aneel, over to you.

Aneel Bhusri: Thank you, Carl, and to everyone joining today’s call and especially to our nearly 17,900 workmates around the world for helping deliver another solid quarter. I couldn’t agree more with the sentiment that our future is extremely bright. I’ve been on the road a lot recently to meet with current and prospective customers, and one thing is abundantly clear. More and more organizations are looking to Workday to be their trusted partner to help them navigate today’s business landscape and thrive in this new world of work. Critical to our ability to be that trusted partner is our continued focus on artificial intelligence and machine learning, including generative AI. . Last quarter, I highlighted Workday’s unique approach to AI and ML, which began in earnest in 2014 with a focus on 3 key aspects.

AI and ML are embedded into the core of our platform, we place an emphasis on being human-centric with our AI and ML strategy, and we continue to believe the true potential of AI and ML can only be met by ensuring that is leveraged in a trustworthy and ethical way. Looking ahead, Journal of AI will continue to be a major focus for us. Despite the recent hype cycle, Workday has been using large language models for years, and we’re continuing to invest in a big way. What helps further set Workday apart is our unrivaled data set quality, which is fueled by our more than 65 million users under contract and $600 billion annual transactions to create data models that provide accurate, meaningful and most importantly, trustworthy results. We’re currently building product capabilities that leverage generative AI for a variety of tests.

Examples include natural language generation, content search, content summarization, content augmentation and document understanding. And we’re looking beyond those use cases at how we can also leverage copilots, agents and conversational UI. Each will help our customers redefine the way they work, and we look forward to previewing these new capabilities along with the rest of our latest AI developments at Workday Rising in September. All told, our differentiated approach is working as we are seeing continued momentum across the board with our over 3,000 customers having opted into sharing their data with our ML models. And we know they are realizing value once they have opted in as we are processing more than 50 million ML inferences per day, an increase of more than 60% year-over-year.

Furthermore, we believe that the enhanced value that AI and generative AI provide to our customers will also create economic benefits to Workday by positively influencing competitive win rates, renewal rates and our already industry-leading customer satisfaction. We plan to offer most AI capabilities to our customers who opt in as part of their current product subscription with generous based usage entitlements. We also expect AI to open up new market opportunities with direct monetization that are wholly based on AI technologies, similar to our talent optimization solution that leverages Skills Cloud, one of our fastest-growing SKUs. Last quarter, I also shared our perspective on the growing importance of AI safeguards and the active role we’re playing in driving the development of smart regulations.

Since then, the EU has entered final negotiations on its AI Act which we expect to shape AI regulation globally. We’ve worked closely with policymakers in Europe over the last two years, and we’re pleased to see many of our suggestions accepted in the Parliaments version that was recently approved. In the U.S., under the leadership of Sayan Chakraborty, our Co-President, we played a leading role in helping develop the AI framework for the National Institute of Standards and Technology, or NIST, which is a how to guide for organizations to develop and use trustworthy AI. We are leading by example by implementing the NIST AI framework, and we’re working with Congress to encourage adoption of it throughout the federal government. We are also helping to drive the conversation with lawmakers at the state level, including California as they look to find a path forward for new AI regulations.

We’re helping them develop legislative frameworks that build trust and AI tools while driving innovation across the enterprise. As we continue to drive thoughtful and concrete policy approaches to responsible AI, you’ll hear more from us on our work in the EU, the U.S. and around the world at this pivotal moment for AI policy. On the application front, we’re continuing to see our innovation story resonate with customers who are increasingly selecting Workday over the competition. According to Gartner Enterprise Application Software as a Service, market share research, which was published in Q2, Workday had the highest worldwide market share in 2022 for SaaS ERP at 21%. Additionally, we crossed another milestone in Q2 with more than 5,000 core HCM and finance customers, a testament to the power of the Workday platform.

For the office of the CFO, we enhanced Workday Adaptive Planning with the next generation of our patented Elastic Hypercube technology. Powered by new AI and performance improvements, Workday Adaptive Planning can now support our customers’ most complex planning requirements. Scaling automatically without sacrificing speed or performance. Further proof to the continued momentum we are seeing with this application Workday Adaptive Planning was named Best Financial Management Solution in the 2023 SIIA CODI wards. Workday was also named a Customer’s Choice in the 2023 Gartner Peer Insights voice of the customer for financial planning software report. Additionally, Workday Accounting Center is proving to be a true difference maker for the office of the CFO, as shown by the 70% year-over-year growth at experienced in Q2.

Today, accounting center is helping more than 150 customers across a dozen industries to pull from a larger, more diverse spectrum of operational data sources to deliver increased granular insights and allow them to better understand their profitability, all in one system. And for the office of the CHRO, Workday HCM was named a leader in the Forrester Wave Human Capital Management Q2 2023 report which highlighted our investments in Vetley and Workday Pecan employee voice as well as our use of embedded AI and ML to reduce user friction. In closing, I’m confident that our continued focus on driving innovation across the entire Workday platform will not only position us for future growth on our path to $10 billion in revenue but also play an integral role in helping us continue to build the highest levels of trust with our more than 10,000 customers.

I’m excited to see many of you next month for Workday Rising which is back in the Bay Area for 2023. With that, I’ll turn it over to our CFO, Zane Rowe. As Carl pointed out earlier, Zane has been a perfect fit since joining Workday last quarter, and I’m thrilled to have him on board. Over to you, Zane. Over to you, Zane.

Zane Rowe: Thanks, Aneel. As this is my first earnings call as Workday’s CFO, I want to start by saying how honored I am to partner alongside you Aneel, Carl and all of our fellow workmates around the globe. I joined Workday because I thought it was one of the most compelling opportunities in all of enterprise software. The continued strength we saw in Q2 further reinforces that belief. Turning to the quarter. Subscription revenue in Q2 was $1.62 billion, up 19% year-over-year. Professional services revenue was $163 million, leading to total revenue of $1.79 billion growth of 16%. From a geographic perspective, total revenue outside the U.S. was $442 million, representing 25% of total revenue and 15% growth in Q2. As Carl mentioned, we see significant long-term international growth opportunities, which we expect over time will become a more meaningful portion of our revenue mix.

24-month subscription revenue backlog was $10.27 billion at the end of Q2, up 23%, driven by new ACV bookings and strong renewals with gross and net revenue retention rates of over 95% and over 100%, respectively. Early renewals in the quarter exceeded our expectations and added roughly 1.5 points of growth to 24-month backlog. Total subscription revenue backlog at the end of the quarter was $17.85 billion, up 32%. Early renewals in the quarter added roughly 3 points to the growth. In addition, we continue to see longer contract duration on both net new deals and renewals, which speaks to our customers’ continued commitment to our platform and is causing our total backlog growth to significantly outpace growth in the 24-month backlog. Our non-GAAP operating income for the second quarter was $421 million, resulting in a non-GAAP operating margin of 23.6%.

Margin strength relative to our guidance was driven by revenue out-performance and the timing of certain expenses. Q2 operating cash flow was $425 million, which benefited from the timing of collections in the quarter. During Q2, we repurchased $139 million in shares at an average price of $218.33 per share. and we had $287 million in remaining authorization under our buyback program as of quarter end. We ended the quarter with $6.7 billion in cash and marketable securities. We continue to add key talent across strategic growth areas of the business, and we ended Q2 with nearly 17,900 global workmates. We are pleased with our financial performance in Q2 and focused on continuing to drive results in the second-half while investing to support longer-term growth.

Now turning to guidance. Following our momentum in the first-half of the year, we are raising our full-year FY ’24 subscription revenue guidance to a new range of $6.57 billion to $6.59 billion representing 18% year-over-year growth. We expect Q3 subscription revenue to be $1.678 billion to $1.68 billion, representing 17% year-over-year growth. We’re maintaining our FY ’24 professional services revenue guidance of $630 million to $650 million as we continue to strategically shift more deployments to our partner ecosystem as part of our channel strategy. For Q3, we expect professional services revenue of $165 million. We expect 24-month backlog to grow approximately 21% year-over-year in Q3. This includes our current outlook for early renewals in the quarter.

We are raising our FY ’24 non-GAAP operating margin guidance to 23.5% and plan on maintaining a disciplined approach of investing in long-term growth while we expand margins. For Q3, we expect non-GAAP operating margin of approximately 23.5%. GAAP operating margins for the third quarter and the full year are expected to be approximately 20 and 22 percentage points lower than the non-GAAP margins, respectively. The FY ’24 non-GAAP tax rate remains at 19%. We expect FY ’24 operating cash flow of $1.95 billion, growth of 18% year-over-year. As we mentioned last quarter, we anticipate making our first semiannual payment of our employee cash bonus plan in Q3, which impacts our annual cash flow and quarterly seasonality for FY ’24. In addition, we continue to expect FY ’24 capital expenditures of approximately $300 million.

I’ll close by thanking our terrific community of customers and partners for their continued support. And I look forward to seeing many of you in the investment community at our upcoming Financial Analyst Day on September 27 in San Francisco. With that, I’ll turn the call back over to the operator to begin Q&A.

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Q&A Session

Operator: Thank you. Ladies and gentlemen, at this time we will be conducting a question-and-answer session. [Operator Instructions] Our first question comes from the line of Kash Rangan with Goldman Sachs. Please proceed with your question.

Kash Rangan: Thank you very much, and the energy on the call is just so palpable. It looks like there is a lot of new leadership changes. Congrats Zane on joining a great team here. I had one thing or maybe two things. The importance of data in the world of AI, you have data on 65 million professional workers. At a high level, how could you possibly monetize with AI, the value of this data in the years ahead, and therefore its implications for the pricing power of Workday? And if you could, are there any pent-up areas within the portfolio that might have taken a bit of a seat-back because of the caution in the spending environment? If that caution goes away, where do you see maybe geographies or product segments that could do even better in the year ahead? Thank you so much and congratulations.

Aneel Bhusri: So Kash, I’ll take on the first part. Good to hear your voice. The data is really valuable because it lets us train the large language models. And what you’ll see us do is have with the large data sets, we can only train the large language models. We can then do domain-specific large language models, and those are smaller and less expensive. And we turn around and use those models to either make our products more competitive or they’re the basis of new SKUs like the Skills Cloud. I think you see us more in the mode of new SKUs like Skills Cloud rather than actually charging for any insight from the data — that it’s the customer’s data. They allow us to use it in an anonymized way and we give them the results back. But I think what it allows us to do is train these large language models and then domain specific ones that will create new SKUs.

Carl Eschenbach: Yes. And just one quick add-on then we’ll talk about some of the other questions Kash, great to hear your voice. And I think it’s important to know that Aneel and Dave did from the beginning is they built this platform and they built AI and ML deep into the platform. So it’s been built in, and we’ve already seen a positive economic impact to Workday through our industry-leading customer set, our renewal rates and competitive win rates still remain strong because of AI and ML and it’s built in from the beginning. So I think that’s a differentiator for us against those 65 million users and $600 billion, transactions that we get on the platform a year. As it relates to your second question, maybe I’ll start, Doug, and then you can jump in.

we haven’t seen any pullback due to the — any macro headwinds in any of the things we’re selling into the market. If anything, I think our value proposition is only resonating more cash as people look to consolidate multiple products who are sometimes called best-of-breed onto best of suite platforms. and they’re consolidating on top of Workday for both their financials and their HCM and the wrapping our adaptive planning product around both. So we continue to see strong momentum across the board. And you mentioned geographies — our European team continues to do quite well. We’ve talked about it the last couple of quarters and our focus on international, and they continue to deliver for us. They’re much more predictable and they’re driving strong pipeline in EMEA — and then we’ll still continue to work on APJ to grow that business out.

Doug, do you want to add any additional color?

Doug Robinson: I think that’s — some of that I was — echo as well. I think just as you coined it sort of the lift in caution, cash. I think that caution is still out there, and that still shows up in the additional deal scrutiny. But I would say, just to give you a little more insight, we were really pleased with the performance of U.S. large enterprise — and Carl mentioned to me, the — I attribute that to execution as much as maybe a lift in caution, but it’s been really nice execution across Europe in the first-half.

Kash Rangan: Thanks, Doug.

Operator: Our next question comes from the line of Mark Murphy with JPMorgan. Please proceed with your question.

Mark Murphy: Thank you. And congrats on absolutely stellar performance. Zane, I’m wondering if you can dimensionalize at all the FINS quota capacity increase that you’re bringing on board? Or how much you could bring on just relative to the demand signals that you’re seeing out there? And then for Carl or Aneel, I’m curious if you see more opportunities out there in the mid-market. Or perhaps sensing an inflection up at the Global 2000 level for some of the customers that might need to handle complicated currencies or legal entities, minority interest, country localizations, that type of an arrangement?

Zane Rowe: Sure, Mark. I’m happy to start and then hand over to Carl. As you point out, we’re bringing on some significant amount of thin sellers as we see that opportunity, I’d say, both on the domestic side and on the international side. I’d say it’s still early days there as we bring them on. Obviously, it will take some time for us to all of those benefits, but it’s clearly a focus area for us. I will tell you that the unit growth in FINS this quarter was tremendous and exceeded our expectations. So we’re very pleased with the growth that we’re seeing and optimistic about what we can do in the future there on FINS with the additional go-to-market capacity.

Carl Eschenbach: Yes, Zane, thanks for that color. Yes, Mark, as you know, six months ago, we decided to put a big investment in the go-to-market side, specifically around FINS. And while it takes six to 12 months to get your reps up and ramped, we’re seeing early indications of it providing significant leverage in the business. One of the ways it’s turned up here this quarter, as Zane just talked about, is we saw a really good growth in a number of new FINS units sold on a year-over-year basis into the market. But it’s more than just selling FINS. We’re also seeing the knowledge set that we have across the field now with financials is actually impacting our full platform sales. our full platform sales are only accelerating as we sell both HCM and FINS into the market at the same time.

And we saw that specifically kind of into your next question, in the medium enterprise business. The medium enterprise, we see full platform sales very regularly at this point. And I think that’s attributed to the build-out of our FINS sales force. And then the last thing I talk about is the FIN sales force helps us continue to drive a land sale with planning. Planning continues to be a good product for us. We’re landing with it, and it opens up the door for us to go back and sell both FINS and full platform into those customers that we landed with planning. So there is no doubt at this time that the FINS build-out of the sales force is paying dividends. As it relates to the medium enterprise, we had a really solid quarter in what we described the medium enterprise segment.

And I think the highlight there was specifically we’re seeing more and more full platform sales into that market segment. And we’re very pleased with their performance, specifically here in the U.S., and we’re going to replicate that internationally as we build out the medium enterprise globally.

Mark Murphy: Thank you very much.

Operator: Our next question comes from the line of Brad Sills with Bank of America. Please proceed with your question.

Brad Sills: Oh, wonderful. Thanks and great to see the great results here. I wanted to ask one on the expand success that you’re seeing here. I know Carl has been an initiative here to go back to the base here. Is there any color you could provide as to where you’re seeing particular strength? There’s so many modules within HCM and FINS that I would love to get some color from you as to where you’re seeing success there. And then the second question would just be on the macro, you mentioned that deal scrutiny is still there. Is that outsized in office of HR versus office of CFO, where might we see some potential acceleration coming out of the macro and any differences there? Thank you.