WNS (Holdings) Limited (NYSE:WNS) Q1 2024 Earnings Call Transcript

Keshav Murugesh: Generative AI at this point in time is a hot topic of discussion. I think most clients are building comfort around how we are going to have them prepare for the journey, and in many cases we are proactively discussing many pilots with all of them in some of our existing processes as well, understanding fully well that that is how you build trust with clients – you go proactively, you sometimes cannibalize a little bit of your revenue to do it, but also go after larger spaces inside the environment. Today, it’s a lot more about discussion and proving the concept with them in many areas, because depending on the process and the sector, there is still a lot that they need to get comfortable with as clients as well when generative AI is deployed.

But you know, helping them drive higher productivity gains, reducing their cost, it’s frankly a no-brainer and they can actually go and do that, and that’s what Dave was talking about when he spoke about some of the pilots [indiscernible], active discussions, blah-blah-blah, all of that kind of stuff. But longer term, I think what is going to happen is these generative AI solutions are going to get integrated into the core of the business, right, and so as we have any interaction with a client, it is going to be all about a gen-AI driven solution which allows us to take an end-to-end view of the process and take that out, as a result of which clients will obviously see significant change in terms of, say, efficiency, [indiscernible], whatever.

But from our point of view also, because a lot of it could also be reusable, the ability for us to use it to go after larger pieces of business and at the same time dramatically over a period of time increase our margin impact also is higher, so I think this is an emerging space, it is today a situation where we are giving comfort to our clients, proving the concepts, and then slowly making the announcements to the market also about how we will deal with some of these things.

Vincent Colicchio: Then a quick follow-up on your acquisitions of [indiscernible], Smart Cube and Optibuy, is there any meaningful variance in any of those this quarter versus expectations?

David Mackey: No. I think when you look, Vince, at kind of the business models that we have put into place and the expectations that we had for these assets, they’re performing well, they’re performing as expected. They’re being successfully integrated into the company’s operations, so I would just say at this point in time, the acquisitions are doing exactly what we thought they’d do.

Keshav Murugesh: I’d just add one point. At the time we did some of those acquisitions, generative AI was not such a hot topic, and today they are now–these are companies, acquisitions are in the same turf as a lot of the dialogue and interactions and building a lot of comfort with clients.

Vincent Colicchio: Okay, thank you. Nice quarter, guys.

David Mackey: Thanks Vincent.

Keshav Murugesh: Thank you.

Operator: Please stand by for the next question. The next question comes from Dave Koning with Baird. Your line is now open.

Dave Koning: Yes, hey guys. Thanks so much. I guess one observation–I mean, your sequential growth in Q1 was actually far better than normal Q1, so just great momentum there, I guess, relative to even normal. Does that mean Q2 might be a little slower than normal sequential progression? You gave a little comment about some of the delayed cycles, and employees were kind of flattish, so it looks like you’re preparing for just a little slower growth than normal after a really good quarter. Is that all a fair way to think about it?