WNS (Holdings) Limited (NYSE:WNS) Q1 2024 Earnings Call Transcript

Keshav Murugesh: Actually it’s a combination of both, but for them to make changes on existing, it will take some time. I think all that they are doing there is getting comfort around the fact that–you know, how we can lead them in some of those areas and what benefit will be available to them, and what are the processes [indiscernible] done. But I think some of these conversations that are also emerging and the POCs being discussed are also around new opportunity areas, which I think is very, very exciting from our point of view. Puneet, the thing I want to mention is that this obviously is something that everyone is looking at as one of the biggest democratization forces [indiscernible] for the future, so everyone wants to be on this journey, wants to have a solid partner whom they trust and who works, as I keep saying, as an extension of their enterprise to help them get there, and they’re also looking for new proactive ideas from people like us in terms of that 75% area which is underpenetrated, where we actually believe that they can start models using some of these technologies to go after areas that they have kept insulated from the industry for some time.

That’s how it is emerging. So let’s wait and watch the space, from our point of view, it is helping our clients understand that in some of the current engagements, we will actually introduce some of it and how do we share in the benefits of it, and how we will then take it into other new processes and how we will move the model to a completely outcome-based or a different model, as a result of which they are really focused on the outcomes and less on how we do it.

Puneet Jain: Got it. Then for this quarter in your revenue breakdown, it seems like North America was softer than other regions. Can you talk about what you expect there specifically, given there was a large insurance client that was ramping up in North America or is expected to ramp up in North America?

Sanjay Puria: Yes, maybe Puneet, I’ll take that. It was softer because if you recall, there was one large healthcare process ramped up, and it was one of the reasons, because it was a North America client. But having said that, on the insurance side as well as–as Dave has spoke about, the growth has been across if you see all the verticals, you know, which is more than 20% growth over there, so we believe as we move forward, the growth is going to be widespread across, including [indiscernible].

Puneet Jain: And is that healthcare client–like, that headwind from that, is that completely in numbers by now, or should we expect it to be a headwind on a sequential basis going forward?

Sanjay Puria: No, at this stage, it’s already completely done as we speak for quarter one.

Puneet Jain: Got it, thank you.

Keshav Murugesh: Thank you, Puneet.

Operator: Please stand by for the next question. The next question comes from Vincent Colicchio with Barrington Research. Your line is open.

Vincent Colicchio: Yes Keshav, I can see the generative AI being a–you know, creating a bigger opportunity over time, but in the near term, if I’m in the client’s shoes, I’m going to have some confusion about how to invest my dollars if generative AI is going to provide all these new opportunities. I’m curious, is this impacting sales cycles or just client interest in moving forward with certain projects?