WNS (Holdings) Limited (NYSE:WNS) Q1 2024 Earnings Call Transcript

David Mackey: Sure, I can take that. We usually don’t discuss the size, but I think when you look at the six new logos, one of them is what I would consider to be transformational in terms of the size and capability to become a top 10 customer, so very excited about that specific opportunity. With respect to the areas where they are, again kind of reflective of our overall business, so the six logos, we’ve got two in banking and financial services, we’ve got one in travel, we’ve got in insurance, we’ve got one in retail manufacturing, and we’ve got one in healthcare. Again, six logos spread across five different verticals, I would say three of them good in size with one of them with the potential to be a very meaningful contributor to the company over the next two to three years.

Sam Salvas: Got it, that’s helpful. Thanks for that. Then just a quick follow-up, are you guys seeing any difference in terms of demand between your larger versus smaller customers over the past few months?

Keshav Murugesh: I’ll take that. Frankly, like I mentioned earlier, we are seeing–we’re continuing to see excellent conversations with every one of the clients and prospects that we have. We’re continuing to see a lot of travel up and down in terms of what is the art of what’s possible in terms of clients’ transformation agenda, how WNS can help them, and the pipeline continues to be healthy and continues to fill up extremely well. As I mentioned, in addition to the transformation agenda, we’re starting to see also people wanting to look at now the cost saving agenda, so we actually think it should be positive for us. The only change that we’re seeing is clients not wanting to commit volumes and–you know, giving a commitment at this point, and I think that’s much more to do with they are trying to figure out how this whole macro is going to play out, what’s going to happen with inflation, and therefore the impact on their own businesses.

But the green shoots there also is that in the last few weeks, we have seen that countries have started announcing better control over inflation, and I saw the U.K. also announced better numbers on inflation yesterday or the day before, so we are expecting that over a period of time, this will all play out once again positively for the sector. But generally, I think the sector is very much insulated from all of these issues at this point in time. Right now, it’s much more of a projection issue from a customer’s point of view, less from our own.

David Mackey: Yes, and I just want to reiterate, to Keshav’s point, when you look at the first quarter performance, on a constant currency basis six of our eight verticals grew at over 20%, and of the two that didn’t, one is healthcare, where we had the significant ramp-down of a large process. To Keshav’s point, what we’re seeing is that the demand for our services is healthy and broad-based. You’ll see a very similar profile if you look at this by geography and by service level as well.

Sam Salvas: Okay, awesome. That’s helpful. Thanks guys, nice quarter.

David Mackey: Thanks Sam.

Keshav Murugesh: Thank you.

Operator: Please stand by for the next question. The next question comes from Puneet Jain with JP Morgan. Your line is open.

Puneet Jain: Hey, thanks for taking my question. A quick question on gen-AI. For the new clients or processes that you expect to come your way driven by gen-AI, who is servicing those processes right now? Will those be competitive wins, or do you think it can result in increased outsourcing by clients?