Wipro Limited (NYSE:WIT) Q1 2024 Earnings Call Transcript

And so those four GBLs have been put in place on April 1. It means that we are already in operation under this model for the last 3 months. And it’s impressive. I’m going to share with you something. It’s been working so smoothly this new model that I almost forgot to mention that we had just done it to the board [ph] a few hours ago. It saves a lot about how seamless this implementation has been. And for sure, the intention is to increase our impact in the market with our clients and at the same time, streamline our operations and reduce the layers, if you like, between our teams operating and our clients.

Ravi Menon: Thank you for the detail, Thierry. And if I look at the kind of deals that you’re announcing, it looks like you actually started doing more complex deals and more if I might call outcome-oriented deals where it’s – there is some risk transfer and you actually get paid for a transfer of risk along – that allows you to, I guess, make better margins than a simple lift and shift…

Thierry Delaporte: Completely agreed. And this is exactly our strategy that we’ve laid out 3 years ago, and we’re executing against that quarter-after-quarter.

Ravi Menon: Okay. Thank you so much. And best of luck.

Thierry Delaporte: Thank you.

Operator: Thank you. We have a next question from the line of Dipesh Mehta from Emkay Global. Please go ahead.

Dipesh Mehta: Yes. Thanks for the opportunity. A couple of questions. First about – if you can provide Thierry some update about the Global Account Executive program and empowerment, which you earlier suggested is the key focus areas. So if you can give some update where we are in that journey. Second question is about the four service line, which you said if you can provide some update, I think in terms of growth, how the traction is happening, which area are you seeing more weakness compared to other. So if you can provide some sense about those four service lines. Last question is for Jatin about EBIT margin as per known [ph] I think earlier we used to say 17 [ph] is what we aspire to reach sooner. So if you can give some sense about how you expect that EBIT margin is really to play out? Thank you.

Thierry Delaporte: Okay. So I’m going to let Jatin address the question three, and then I’ll come back for question one and two, okay?

Jatin Dalal: Yes. So Dipesh, clearly, we had mentioned that 17, 17.5 is a medium-term outlook that we have for our business. But that – and that ambition remains. We will continue to work towards that. However, we need to manage the short term. And in the short term, there is volatility in the market and uncertainty in the revenue line. And that does come – that does impact our ability to drive the improvements that we want to drive. I hope you appreciate that we have been able to deliver a very strong execution in quarter 1 that despite the volatility in revenue, we have delivered a flattish operating margin for quarter 1. And that journey and focus will continue to move towards that medium-term goal. It will – it won’t be an immediate outcome that one would be able to drive towards. But I think we have right building blocks in place to move towards that goal. I will hand it over back to Thierry…

Thierry Delaporte: Yes. Jatin, thank you. So the first question – the two questions. So, first one was around GAE program. So as part of our strategy back in 2020, we decided that we would have a very account-focused strategy. We would choose the industry we want to have a position in. We would choose the markets where we want to establish our position, grow and really invest long term. And in these accounts, we wanted to grow this account not only in volume but also in value, so in impact basically. With the clear ambition to be not only in IT provider, but actually a true transformation partner for our clients. As part of this ambition, we have decided to invest into toll [ph] account executive, those GAEs. We renamed it to really send the signal inside the team that has a GAE or toll leader of the account you’re managing.