Vivid Seats Inc. (NASDAQ:SEAT) Q4 2022 Earnings Call Transcript

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Shweta Kajaria: Okay, thanks Dan.

Operator: Thank you. And our next question coming from the line of Andrew Marok from Raymond James. Your line is open.

Andrew Marok: Hi, thanks for taking my question. It’s been asked kind of a couple of times in different ways, but I kind of want to address it directly. So, in the overall space, I mean the consumer experience has kind of been built on trust and there have been pretty decent repeat loyalty rates, et cetera. Have there been kind of any changes in the overall brand loyalty of a customer within the industry with kind of the puts and takes, obviously you guys are seeing good progress on your loyalty and rewards program, kind of counteracted with the increased marketing spend around the industry going for that kind of free agent pool. Thank you.

Stan Chia: Andrew, I think, maybe two things to point to. One, clearly what we can see is that our repeat rates are higher than ever. I think the buttress that maybe as a point against others, we’ve tracked a lot of social sentiments amongst the competitive landscape, which you might argue it could be a leading indicator into brand loyalty. And I think what we’ve felt really good about is that since we started looking at that every month since we’ve been tracking social sentiment, we’ve always been number one or two, where historically we’ve not shown up, I think, in the top, five probably. So I think being in the first and second position combined with our ability and our kind of proven now increase in repeat rates, I would say we probably out indexed the competitive landscape.

Andrew Marok: Great. Thank you.

Operator: Thank you. Our next question coming from the line of Matt Farrell from Piper Sandler. Your line is open.

Matt Farrell: Thanks guys. Maybe just how are you thinking about the broader macro and maybe consumer spending as it relates to the full year guide? And maybe digging a little bit deeper, how do you delineate maybe the competitive pressures that you are seeing between potentially it being some softening consumer trends? Thanks.

Larry Fey: Yes, I think we continue to similar to some of our postures throughout the year last year, where we wanted to take a balance view where we certainly reflected some awareness of risk inherent in the market whether it be COVID or economic concerns. I think we can pitch that perspective. So, I alluded to it. We are not seeing anything in the numbers that would suggest the consumer is weakening at the moment, but we also see all the same headlines that everyone on this call does and can prudence to build in some possibility or possibility of that in particularly in the second half of the year. And so again, similar to last year, should that not manifest that would be a positive incremental to what we contemplated. Yes, I think if you find yourself in a world where consumer and most industry backdrop were to weaken, meaningfully from where we are, I think, that’s a scenario where we long term get excited and short term to be a bit of pain, but I think that will really disproportionately hit competitors that are already running on the edge of cliff.

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