Verint Systems Inc. (NASDAQ:VRNT) Q3 2024 Earnings Call Transcript

Dan Bodner: Yes. We see, definitely, a change. All our partners want to resell Verint bots. So it’s no longer WFO. I mean they’re still selling WFO, which is our legacy product. But they all are being asked by the end customer, hey, I saw Verint has this thing. Can I get it? So they need to buy it in the Verint Cloud. So all our partners, almost without any — I would say all, but there’s always exceptions. But the vast majority are now reselling in the Verint Cloud or in the process of onboarding themselves to resell in the Verint Cloud so they can have access to the Verint AI. We see that as an additive business. We’re not — again, we are fully supporting our legacy products, WFO products. They’re all available in the platform.

But we have enhanced legacy product with bots. We’ve created new bots. We have 35 bots in the platform. And obviously, that’s the next chapter of Verint. And our partners want to differentiate their offering, so they want to leverage what Verint can offer. And because we are an open platform, we announced open CCaaS back in June, we basically allow all partners free access to our platform so they can choose anything they want and resell. And we’re definitely in the process of onboarding them. And we’ll see that, that shift from unbundled booking to bundled booking is going to happen also in our partner ecosystem.

Operator: And I’m not showing any further questions at this time. I would now like to turn the back — the call back over to Matthew Frankel for closing remarks.

Matthew Frankel: Thanks, Victor, and thank you to everyone for joining us today. We hope you can join us next Wednesday at our Investor Day. Have a good night.

Operator: Thank you for your participation in today’s conference. This does conclude the program. You may now disconnect. Everyone, have a great day.