Unum Group (NYSE:UNM) Q1 2024 Earnings Call Transcript

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Joshua Shanker: I don’t belabor the point, but just trying to learn more. Is there anything that might be learned on a local level that you’ve seen in different geographies that have had a period of boom or whatnot about what happens to your offer or what happens to the disability opportunity post a period of significant growth?

Rick McKenney: I think the thing I would say is we think about it in terms of what our employers offering and that will kind of flow a little bit with what their attractive retained needs are. And then on the back end, it’s claims management and having a superior team who can manage through cycles where there are different kind of economic factors at play in terms of bringing people back to work which is good for everyone. We do a phenomenal job operationally as experts in that space as we add lead management, we become more important. So, I think we’re going to continue to have our ability to kind of find the right type of customers to partner with and help them enhance their business through different cycles.

Chris Pyne: I’d just add to that, Josh. I mean if you look at — go back within the last 10 years, what we’ve seen. So, we have been in that wage inflation. That’s a pretty short-lived type thing. If you go back to just before that, where we saw the exact opposite with what happened as a result of the pandemic, our business model held up very well through that period of time. And so what you’re asking and thinking about is when you get into a much more difficult economic situations coming off a good times, will you see higher claims levels where you see different premium growth. And I think through the last 10 years, we’ve been able to grow very well through both, which is a very difficult time, one of the worst we’ve seen in terms of the pandemic and then coming out of that a very good inflationary period.

That’s where we sit today. And I think where we sit today is in a really strong position. The processes are in place. Our product set is really good. The overall structure of the company is good as well. And so I’d leave you on that very optimistic point in terms of what we look to the future, we remain very optimistic.

Joshua Shanker: Thank you for indulging me. Have a wonderful morning.

Chris Pyne: Thank you, Josh.

Operator: This does conclude our question-and-answer session. I will now turn the call back over to Rick McKenney for closing comments.

Rick McKenney: Great. Thank you. That was a great question to wrap on. I appreciate that, Josh. We want to thank everybody for joining us this morning and your continued interest in Unum. We are very delighted with our first quarter results and optimistic about the outlook for 2024 and beyond. And so with that, let’s conclude today’s call. We’ll look forward to connecting with you all again in the very near future. Please have a wonderful day.

Operator: This concludes today’s conference call. Thank you for your participation and you may now disconnect.

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