United Airlines Holdings, Inc. (NASDAQ:UAL) Q4 2023 Earnings Call Transcript

Newark, United’s largest hub has been operating with the best reliability on record since the FAA mandated that flight activity to be consistent with the airspace and runway limitations of no more 77 operations per hour this fall. For United, that meant we reduced flight activity from Newark by about 10%, expect to continue with those cuts for the remainder of 2024. Our customers and every passenger flying from New York are now benefiting and the cascade of delays that historically would flow across the United States from New York airspace has significantly improved. Our customer D0 from Newark the company record 76% in Q4 of 2023. We expect this level of performance to continue as long as the FAA continues to mandate that flight operations remain at 77 or fewer operations per hour going forward.

United plans to continue to upgauge our Newark flying to ensure that there is plenty of capacity available for our customers even with fewer flights. 2023 was also a banner year for employee recruiting, hiring and retention at United. On the heels of hiring more than 21,000 people in 2022, we hired another 16,000 aviation professionals to our airline last year. We hire the best of the best. The skill and talent of our employees played a big role in our operational outperformance in the second half of the year. Our record breaking customer scores during the holidays and our overall financial performance [as an airline] (ph) in 2023. We are a better, more successful airline because of our people and I’m proud of the way we’ve gone about growing our team.

I’m happy to announce we will be paying our eligible employees 81 million in profit sharing next month. This is 5 times higher than 2022 and over 2 times higher than the average of the last 10 years. Our team, the beating heart of this airline [Technical Difficulty] sharing these impressive results today without them. With that, I will pass it over to Andrew.

Andrew Nocella: Thanks, Brett. As Scott mentioned, cost pressures led to healthy revenue trends in the quarter with stellar performance over the holidays. Total revenues in the fourth quarter increased 9.9% on a 14.7% increase in capacity. Consolidated TRASM was down 4.2% and PRASM was down 3.3% for the quarter. Domestic demand was strong in the quarter and PRASM results were slightly negative year-over-year, a nice improvement from the third quarter. Atlantic PRASM growth in Q4 of positive 3.8% was consistent with Q3 year-over-year growth of 4%. We also experienced a small but measurable demand weakness period across for Europe in Q4 triggered by the conflict in Israel but that has now moderated. United increased Asia Pacific flying by 82% in the quarter.

PRASM was down 11.6% year-over-year. In the quarter, we increased flying to China from four weekly flights to twice daily, amongst many other changes we’ve now fully restored our capacity to pre-voted levels across the Pacific. Latin American unit revenues decreased by 11.6% in the quarter, pressured by record industry capacity levels and heavy fare discounting. Cargo revenues continue to adjust to their new city state post pandemic state. For 2023, cargo revenues were $1.5 billion, 31% lower than 2022, [amongst] all the revenue changes due to yields, not volumes. MileagePlus [Technical Difficulty]. Turning to our outlook for the first quarter. We expect TRASM in Q1 to be approximately flat year-over-year, which is a nice sequential improvement versus the past few quarters.

Domestic demand remains strong with increases in business traffic volumes year-over-year in addition to stronger pricing thus far this year, and we expect domestic year-over-year PRASM to be positive for the quarter. We see the best yield growth occurring on tickets purchased within a week of departure. Bookings and yields for Atlantic fly in early 2024 are also strong and we expect these trends to continue into the second and third quarters. Service to Tel Aviv will resume as soon as it’s safe for our customers and crew but no sooner than February 15th. We also saw a nice step-up in London Heathrow business demand in recent weeks, which has helped in Atlantic results in Q1 to date when combined with lower United capacity to London. We remain focused on slow growth across the Atlantic for 2024.

Asia Pacific growth remains above normal as we head into Q1. We continue to absorb the incremental Asia Pacific capacity added in 2023, we expect all of United’s new Asia capacity to produce strong margin results as we head into Q2 and Q3. Latin American RASM is expected to remain negative for Q1 year-over-year, a trend that’s likely to continue into Q2. FAA imposed industry capacity limitations on [Newark] for virtually all of 2024 and San Francisco for most of 2024 will limit capacity from either airport. We’ve prioritized international growth over domestic at both hubs. We’re optimistic that the demand will catch up with supply in 2024 in these two United hubs that have lagged the recovery elsewhere. In summary, we expect strong unit revenue performance on domestic and Atlantic capacity in early 2024 with weaker results in Asia as we absorb 2023 growth and in Latin America due to record industry capacity growth levels.