Twilio Inc. (NYSE:TWLO) Q3 2023 Earnings Call Transcript

And we showed this vision at SIGNAL, which basically says, look, I agree there’s going to be a tremendous amount of automation. Now one part of that is this idea of agents that are taking actions on behalf of people, and I absolutely think that’s true. But you look at what else is going to happen, right those agents are going to be taking actions on behalf of companies. And the raw ingredients for how those agents are going to operate is, number one, they have to have access to knowledge about the companies. Number two, they have to have access to tools to go operate within those companies. Number three, they’re going to need access to guardrails about what they’re allowed to do. And number four, they need access to the information about the customer that they’re serving.

And that’s the kind of framework that we’ve thought about as we’ve gone about thinking how is customer AI going to change how companies operate, every customer facing function? And we believe there’s a tremendous amount of automation that is going to come to play. And the results of that automation, I think companies are going to get 10 times more productive at serving their customers. Then they’re going to do it at one 10th of the cost that they probably would have to spend otherwise. And we’re here to power that future for our customers.

Fred Havemeyer: Thank you.

Operator: This will conclude Twilio’s third quarter 2023 earnings conference call. Thank you for joining us today. You may now disconnect.