TTEC Holdings, Inc. (NASDAQ:TTEC) Q4 2022 Earnings Call Transcript

Page 7 of 7

Operator: Thank you. Last question is from the line of James Faucette of Morgan Stanley. Your line is now open.

Unidentified Analyst: Hey, guys. This is Jonathan on for James. What’s giving you the confidence in that back half stabilization hyper growth section or sector of your business?

Shelly Swanback: Well, we have – I mean, first of all, we have a couple of clients in that hyper growth sector that are definitely growing and interested in our offshore – expanding offshore footprint. And so we see growth opportunities in that portfolio despite the unfortunate – unfortunately, some of those clients with this post-pandemic normalization, having softer demand. So we have a pipeline of opportunities with some of the clients in that hyper growth sector. And as Dustin said, we’re also expecting our clients outside the hyper growth sector to grow in the mid-single digits. A – Dustin Semach So Jonathan, just a follow-up on that point. Keep in mind that, again, a lot of the churn we had within our hyper sector happened in the second half of the year.

So it’s – it’s a little bit of just a ramp down of compare, if you will, because we talked about in the second half €“ impact to the second half, those exes have happened, they’ll come down in the first half, which is obviously a notable compare over the first half of 2023 versus 2022. And so again, that’s around the stabilization. Just keep in mind, too, that within hyper growth, this is largely around growth services and customer care, and it’s not really related to content moderation. So it’s more of a statement around the rebase lining of the economy in 2023, the post-pandemic normalization and then having a platform to grow off of, expecting that, again, the macroeconomic weakness will alleviate in the second half.

Unidentified Analyst: Thanks for that clarity, Dustin. And a follow-up, how are you thinking about the M&A environment and your capacity to acquire?

Ken Tuchman: I think that right now we’re really focused on execution and really trying to understand where values are going to be. So the truth of the matter is we have a solid pipeline of potential M&A. That said, I think that it’s safe to say that we’re going to be very fiscally responsible and mind our balance sheet. And so what I would just say to you is that although M&A is something that is absolutely going to continue to be part of our strategy, our future strategy, we think that it’s prudent for us to wait a little bit and try to see where the valuations come in on some of the targets that we’re looking at. I think that any of the M&A that we would be doing would be much more geared towards the strategic side in areas that would be benefiting more of the Digital business. But what I would just simply say to you is that we’re going to – right now, our team is very focused on execution and on organic growth.

Unidentified Analyst: Thanks for that, Ken.

Operator: Thank you for your questions. That is all the time we have today. I will now turn the call back to Paul Miller.

Paul Miller: Yes. Thank you, everyone, for joining us today. This concludes our call. Thank you.

Operator: This concludes TTEC’s fourth quarter and full year 2022 earnings conference call. You may disconnect at this time.

Follow Ttec Holdings Inc. (NASDAQ:TTEC)

Page 7 of 7