TTEC Holdings, Inc. (NASDAQ:TTEC) Q4 2022 Earnings Call Transcript

Dustin Semach: And then just as a follow-on, Cassie, the question. As we talked about before, this year was a little bit impacted our mix relative to just the acquisition of Faneuil, which was all within the U.S. in the public sector. And so this year is roughly obviously, this year being fiscal year ’22 or last year was roughly 70-30, and we plan to shift the mix by about three points this year, and they continue to accelerate in 2021 and beyond. And then your comment coming back to your point on attrition, while we’re not giving out specific attrition metrics, partly due to the efforts across 2022, as well as I would say improving labor markets, we do expect attrition to improve within 2023 across both our offshore and domestic footprints.

Cassie Chan: Okay. Got it. And I also wanted to add on free cash flow. I know you pointed out a few things in the quarter specifically, for example the DSOs. Are these onetime in nature? And anything about free cash flow expectations for 2023? Thank you.

Dustin Semach: It’s a great question. Yes. So our free cash flow was impacted by onetime items that we discussed earlier. Going forward, I would say the one major impact is going to continue as the step up. It’s also affecting EPS, it’s a step-up in interest payments, be our variable facilities. You’re going from roughly mid-$30 million interest expense in 2022, stepping up into the mid-70s in 2023. And so if you think about this prior year, it’s roughly $50 million in cash flow next year, we’re expecting it to double in land around $100 million.

Cassie Chan: Thank you.

Dustin Semach: You’re welcome.

Operator: Thank you. Next question is from the line of Bryan Bergin of Cowen. Your line is now open.

Jared Levine: This is Jared Levine on for Bryan. First question for Dustin. I think you mentioned upcoming new disclosures on vertical performance planned for this year. We heard the color for the hyper growth vertical. But can you give us a sense or some more insight on the growth assumptions for the other key vertical cohorts embedded within the calendar ’23 outlook?

Dustin Semach: Yes. So I would say, going back to right now, what we’re at this point, talking about as you look at hyper growth, I said roughly $400 million to specific numbers, roughly 380 is coming down to roughly $300 million in fiscal year 2023 and then the rest of the remaining verticals are growing at 7%. And there’s a variety of outcomes within them. I would say, strength within financial services and health care predominantly and then strong performance still in public sector and as well as automotive, but slightly behind, I would say, financial services and health care. And we’ll give you more color kind of going forward in terms of specific growth rates. The attention of that statement was more going forward in Q1 and beyond. In terms of disclose specific growth rates for each vertical on the actual earnings call.

Jared Levine: Great. Great. Follow-up on offshoring. Just looking to see if we can get any sense around the numbers. Like to what extent is offshoring affecting revenue and helping to offset margin pressure. Any way you can frame that quantitatively within the outlook this year?

Dustin Semach: So again, if you think about the metrics that we touched on back to Cassie’s question, when you think about the 70-30 mix, and you think about our guidance next year or this year and for fiscal year ’23 and you think of it as a 73.67 and 10 points of margin differential in the gross margin, that’s kind of up the puts and takes, if you will, in terms of ups and downs relative to it because the expectation is still net expand, right, relative to it.

Jared Levine: Okay. Thank you.

Dustin Semach: So it’s relatively minor, but then 10 is over time to continue to mix it and then continue to have an outsized impact as we move forward, exiting ’23 and into ’24.

Jared Levine: Thanks.