Ken Tuchman: Consolidation you mean of client volumes where they move clients on client side. There is certainly a lot of talk about that amongst clients. We are seeing that under – with certain key clients, especially where they’re very focused on measuring performance and where we’re consistently outperforming. And so we see that as a real opportunity. In the past, you’ve heard me speak about the captive opportunities that we’re focused on, which would be companies that have never outsourced and have very large outsourcing – excuse me, very large organizations internally. Some of these organizations internally that have never outsourced, believe it or not, are spending in excess of $1 billion. And so we’re very focused on that as well.
I think that what – one of the things that is really important for the Street to understand is that we saw this self-made if you want to call it, recession coming quite some time ago. And we’ve really been very intentional on focusing on verticals that we think are going to have the least amount of impact as the economy potentially slows down. And so what I would just simply say to you is that the verticals that we’re focusing on all have extremely large captives. So not only do we have the benefit of the consolidation where they’re going with fewer players, which we think is a good thing, not a bad thing. But in addition to that, what we’re also seeing is that they’re peeling off more business that’s internal and moving it to a partner such as TTEC.
We think that’s a trend that we’re going to see over the next 5-plus years. And again, not to sound like a broken record, but there’s still $300 million just on the Engage side that has not been outsourced. And we think that, that will become a leaky – kind of a leaky tire, so to speak, where it will be leaking more and more business to the marketplace because the bottom line is that we feel very confident we can demonstrate that we can do it better, we can do it faster, and we can do it at a lower overall cost with a higher total value delivered. And that’s our value proposition. And then when we couple that with technology capabilities, that adds even more capability to turbo charge the relationship and to offer something that we think is unique in the marketplace.
Go ahead…
Shelly Swanback: Well, I might just add, just in terms of – our top 10 clients actually provided a lot of our growth in 2022, and we see that continuing into 2023 and in particular, some of these were there, as you said, consolidating, we’re performing well and they’re getting excited, and we see demand for our new offshore locations to add to the services that we’re providing those clients. I think also we’re very focused in those resilient sectors that Ken mentioned, particularly financial services and health care in terms of helping those clients that haven’t outsourced before and that typically ends up being kind of a mix of onshore and offshore services. And so we’re seeing a lot more demand in those sectors, which is why we’re very, very focused on them.
Vincent Colicchio: And one for you, Dustin, if I can. What is your assumption for the guidance for hyper growth? Do you expect it to stabilize in the second half or further deteriorate? What are you thinking?
Dustin Semach: Yes. The expectation is that it will be stabilized kind of second half is going to come down in the first half, stabilized in the second half. And then ideally, going back to Maggie’s original question, but momentum and then as we go into 2024.
Vincent Colicchio: Okay. Thank you.
