TransUnion (NYSE:TRU) Q1 2023 Earnings Call Transcript

Christopher Cartwright : Great question, Andrew. Actually, Todd and I are on vacation today and you’re interfacing with an internal AI bot. Kidding, aside, from course. Look, we have been in the credit reporting agency and business in TransUnion in particular, we’ve been using machine learning and some AI capabilities for some time. And we’re excited about the potential for improving the efficiency that this technology step forward represents. I think there are various internal processes, a dispute resolution comes to mind where we could see some really material impacts over time as we apply this to service consumers more effectively. In terms of actual credit modeling and alike, it no doubt has a role, but I think we have to remember that our data and the needs that we serve are highly regulated and in privacy, in information security, really comes out a premium.

So we’re not going to, for example, send credit information over to the public web to interface with Chat GPT, or anything like that. We will continue to invest in kind of AI large language models that are tuned to credit needs that meet privacy and security requirements. And that’s something that’s going to evolve over time. But, we will be investing in this area as appropriate and I think it’s going to be an enhancement generally to our ability to provide services

Aaron Hoffman: Great. And now we’re going to wrap up the call here at the bottom of the hour. I know is a very busy earnings day and asking this in spite of the quarter. So we want to be respectful of everybody’s time on the call and we’ll draw it to a close there. Thanks everyone for your time today. And we look forward to speaking with you soon. All the best.

Operator: The conference has now concluded. Thank you for attending today’s presentation. You may now disconnect.