Toyota Motor Corporation (ADR) (TM) Opens Mechanic Training Facility to Bolster Quality Control

It is dotted with big “Safety First” signs. A four-story building has classrooms and areas where car-maintenance checkups can be practiced. Tajimi has one of the hottest temperatures in Japan, but gets snow in the winter, allowing mechanics to study what severe weather does to cars.

Toyota, which makes Lexus luxury models and the Camry sedan, has sprung back from the recall disaster and re-emerged as the world’s top automaker, growing in new markets such as China and Indonesia, while regaining sales share in the U.S

“Toyota has been taking longer in model development to be more careful and strengthen quality controls,” said Nomura Securities Co. auto analyst Masataka Kunugimoto.

Despite the recall problems, Toyota boasts among the highest quality standards in the industry, he said.

Still, the arrival of new kinds of vehicles such as hybrids means maintenance crews must be trained to spot abnormal vehicle responses, diagnose problems and research new kinds of service technology, according to Toyota.

Training is also mental and involves instilling the right “customer-first” spirit in the mechanics in 135 nations so they won’t let a quality failure get by, it said.

In 1935, when Toyota’s G1 truck was riddled with problems, company founder Kiichiro Toyoda, Akio Toyoda’s grandfather, rushed around to personally fix breakdowns and apologize to customers, Toyoda said to drive home the message of quality.

American Adam J. Crawford, from Arizona, among the instructors at the center, acknowledged he wasn’t sure he could really avoid massive recalls by training people who fix cars, but he said he was hopeful.

“If I can instill in him a desire and a true want to have good quality in everything he does, from an oil change to an engine overhaul, then I think we can keep our customers happy and we can keep the quality of our vehicles very high,” he said.

The article Toyota Opens Mechanic Training Facility to Bolster Quality Control originally appeared on Fool.com and is written by Associated Press.

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