The Hartford Financial Services Group, Inc. (NYSE:HIG) Q4 2022 Earnings Call Transcript

The Hartford Financial Services Group, Inc. (NYSE:HIG) Q4 2022 Earnings Call Transcript February 3, 2023

Operator: Good morning ladies and gentlemen. Thank you for attending today’s Fourth Quarter 2022 The Hartford Financial Results Webcast. My name is Alex, and I’ll be your moderator for today’s call. I would now like to pass the conference over to your host, Susan Spivak, with The Hartford Group. Susan, please go ahead.

Susan Spivak: Good morning, and thank you for joining us today for our call and webcast on fourth quarter 2022 earnings. Yesterday, we reported results and posted all of the earnings-related materials on our website. For the call today, our participants today are Chris Swift, Chairman and CEO of The Hartford; Beth Costello, Chief Financial Officer; and Jonathan Bennett, Group Benefits; Stephanie Bush, Small Commercial and Personal Lines; Mo Tooker, Middle & Large Commercial and Global Specialty. Just a final few comments before Chris begins. Today’s call includes forward-looking statements as defined under the Private Securities Litigation Reform Act of 1995. These statements are not guarantees of future performance and actual results could be materially different.

We do not assume any obligation to update information or forward-looking statements provided on this call. Investors should also consider the risks and uncertainties that could cause actual results to differ from these statements. A detailed description of those risks and uncertainties can be found in our SEC filings. Our commentary today include non-GAAP financial measures. Explanations and reconciliations of these measures to the comparable GAAP measure are included in our SEC filings, as well as in the news release and the financial supplement. Finally, please note that no portion of this conference call may be reproduced or rebroadcast in any form without The Hartford’s prior written consent. Replays of this webcast and an official transcript will be available on The Hartford’s website for one year.

I’ll now turn the call over to Chris.

Chris Swift: Good morning, and thank you for joining us today. Today, I will start with a summary of our fourth quarter and full-year 2022 results and accomplishments. Then I will turn the call over to Beth to dive deeper into our financial performance and key metrics, after which I will close our prepared remarks with a review of expectations for 2023. We will then be joined by our business leaders as we move into Q&A. So, let’s get started. The Hartford is pleased to report an excellent fourth quarter, capping an outstanding year of financial performance in progress against our strategic objectives. Quarter-after-quarter, we are delivering strong financial results demonstrating the power of the franchise and the depth of our distribution relationships.

Our commitment to superior customer experience, the benefits of significant investments made over the last few years, and superb execution by our 19,000 employees drive our success. These competitive advantages helped us deliver exceptional results in 2022, including core earnings growth of 14% with core EPS growth of 23%, top line growth in commercial lines of 11% with an underlying combined ratio of 88.3. Group Benefits fully insured premium growth of 6% with a core earnings margin of 6.5%. Strong investment results with excellent limited partnership returns and increasing fixed income portfolio yields, and core earnings ROE of 14.4%, while returning 2.1 billion of excess capital to shareholders. Looking forward, with strong momentum across all lines, I am confident we can continue to deliver superior results.

Now, let me share a few highlights from each of our businesses. In commercial lines, written premium growth for the year was driven by strong exposure growth, pricing increases, higher policy retention, and continued strong new business. Underlying margins improved by nearly a point driven by earned pricing, exceeding loss cost trends across most lines in growing expense leverage driven in large part by our Hartford Next program. Across commercial lines, our brand, depth of distribution and enhanced underwriting capabilities combined with excellent customer experience, have positioned us well to capture market share, while maintaining or improving already strong margins. Small commercial results continued to be exceptional, consistently producing sub-90 underlying combined ratios with industry leading products and digital capabilities, all of which drove record breaking written premium in new business levels in 2022.

Going forward, small commercial will remain a growth engine for The Hartford. For example, beyond our traditional product lines, we will continue to expand our addressable market with capabilities in the excess and surplus binding lines. This portion of the E&S business is in about an $8 billion market serving small business owners, property, and liability exposures. With current written premiums exceeding the $100 million, and the evolving innovative capabilities within our broker quoting platform, we expect to become a leading destination for E&S binding opportunities and a strong complement to our existing admitted retail offering. In middle and large commercial, our team has done a tremendous job improving underlying margins by approximately 7 points since 2019 with a written premium compounded growth rate of 6% over the same period.

In 2022, written premiums grew 10% for the year with improved quality retention and solid new business. Advancements in data science capabilities industry leading pricing segmentation analytics and exceptional talent had delivered healthy margin, which I believe positions us well to continue driving profitable growth in this business. In Global Specialty, I’m extremely pleased with the team’s accomplishments since the strategic acquisition in 2019. Their tireless efforts have enabled us to meaningfully increase the size and scale of our specialty business to 3.6 billion of gross written premium, including over 800 million E&S premium. We are leveraging the global specialty franchise to further grow and expand our capabilities across commercial lines in this E&S market.

Global Specialty results in 2022 were outstanding with an underlying margin of 84.6 improving over 4 points from prior year and over 11 points from 2019, demonstrating our execution financity, enhanced underwriting tools, and the expertise of the team. Our competitive position, breadth of products, and solid renewal written pricing, drove a 9% increase in gross written premiums for the year, including 41% in our global reinsurance business, 19% in Ocean Marine, and 27% in international casualty. Turning to pricing. Commercial Lines renewal written price increases for the quarter were 4.9%, flat compared to the third quarter. Underneath, U.S. Standard commercial lines renewal written pricing, excluding workers’ compensation accelerated from the third quarter to 7.9%, up 1 point primarily driven by auto and property lines.

Workers’ compensation pricing remained positive benefiting from average wage growth. Within Global Specialty, excluding public company D&O renewal written pricing remained stable in the mid-single-digits and in aggregate in-line with loss cost trends. Wholesale property, auto, primary casualty, all saw higher pricing increases over the third quarter as did U.S. and international marine. Additionally, the public D&O market continues to be competitive with rate pressures, which requires new business discipline and a focus on retaining profitable current accounts. Moving to personal lines, pricing is accelerated across auto and home, resulting in written premium growth of 4% for the fourth quarter and 2% for the full-year. Like others in the industry, auto underlying combined ratios remain elevated as we continue to experience inflationary pressure.

We have been actively responding with rate filings throughout the year. In the fourth quarter, filed auto rates averaged 8.3% increase, up 3.4 points from the third quarter. In Homeowners, we have kept pace with loss cost trends through net rate and insured value increases reflected in renewal written pricing of 10.7% for the year and 13.3% for the fourth quarter. Turning to Group Benefits, the core earnings margin of 8.3% for the quarter and 6.5% for the full-year represents significant increases from last year as excess mortality has materially declined. Meanwhile, long-term disability trends are stable and within our expectations for incident rates and recoveries. Fully insured sales for 2022 were 801 million, up 5% and employer group persistency was approximately 92%, a strong result for the year.

First quarter is off to an excellent start with persistency modestly higher and outstanding new sales results. We expect the Group Benefits marketplace to remain dynamic as digital transformation, product innovation, and customer demand accelerate. As a result, we are making significant investments today and have a clear roadmap for the future that I am confident will only strengthen our market leadership position going forward. Now, I will turn the call over to Beth to provide more detailed commentary on the quarter.

Beth Costello: Thank you, Chris. Core earnings for the quarter were 746 million or $2.31 per diluted share with a 12-month core earnings ROE of 14.4%. In commercial lines, core earnings were 562 million. Written premium was up 9%, reflecting written pricing increases and exposure growth along with an 18% increase in new business in small commercial and 6% in middle market. Policy account retention also increased in small and middle market. The underlying combined ratio of 87.4 improved from the prior year fourth quarter with both a lower loss ratio and expense ratio. Small commercial continues to deliver superior operating results with an underlying combined ratio of 87.5 and middle and large commercial delivered a solid 90.2. Global Specialty’s underlying margin improved 5.8 points from a year ago to an outstanding 83 as it benefited from strong earned pricing increases.

In Personal Lines, core earnings for the quarter were 42 million. The underlying combined ratio was 96.2, reflecting continued auto liability and physical damage severity pressure driven by elevated repair costs, as well as increased bodily injury trends and includes 2 points of losses related to prior quarters in 2022. Written premium grew 4% for the quarter, largely reflecting pricing increases in both auto and home. In home, overall loss results were in-line with our expectations. Non cat weather frequency continues to run favorable to long-term averages and together with the effect of earned pricing increases mitigates material and labor costs, which remain at historically high levels. The expense ratio decrease of 3.5 points was primarily driven by lower marketing spend.

Current accident year cat losses in the quarter were 135 million, which includes the benefit of a 68 million reduction in estimates from catastrophes that occurred during the first three quarters of 2022, including 31 million related to Hurricane Ian. Winter Storm Elliott losses were 167 million net of reinsurance, of which 150 million was in commercial lines. Total net favorable prior accident year development within core earnings was 46 million, primarily related to reserve reductions in worker compensation, catastrophes, and bond, partially offset by reserve increases in general liability and commercial auto. We completed our annual asbestos and environmental reserve study in the fourth quarter, resulting in a 229 million increase in reserves comprised of 162 million for asbestos and 67 million for environmental.

All of the 229 million was ceded to the adverse development cover, leaving 256 million of limit remaining. The increase in asbestos reserves was primarily due to an increase in the cost of resolving asbestos filings and a modest increase in the company’s share of loss on a few specific individual accounts. The increase in environmental reserves was mainly due to an increase in the estimates for PFAS exposures, one large account settlement and higher estimated site remediation costs. Before turning to Group Benefits, I would like to review the January 1 reinsurance renewals. Overall, we are very pleased with the placements and terms and conditions for our program against the backdrop of a challenging renewal season. Our current and aggregate property catastrophe protection were renewed at an approximate 20% increase in cost and 28% on a risk adjusted basis, which based on publicly available information, compared favorably with overall market increases and speaks to the quality of our book of business and favorable experience.

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Overall, the structure of our property cat program did not change significantly. We increased the attachment point on the 200 million aggregate cover to 750 million, up from 700 million. There were also some changes in the treaty that provides coverage for certain loss events under 350 million. We have summarized these changes in the slide deck. In addition to our property catastrophe program, we also successfully renewed several other reinsurance treaties, which also experienced rate increases with limited changes in terms and conditions. The rates we charge insured already have been incorporating these higher costs and therefore we do not expect any significant adverse combined ratio impact from these renewals. Turning to Group Benefits, core earnings in the fourth quarter of 141 million and the 8.3% core earnings margins reflect a lower level of excess mortality losses and growth in fully insured premiums.

The disability loss ratio improved 6.1 points from the prior year quarter, which had elevated estimated long-term disability incidence trends. In addition, COVID-19 related short-term disability losses were lower this quarter. All cause excess mortality was 43 million before tax, compared to 161 million in the prior year fourth quarter. The group life loss ratio, excluding excess mortality increased 4.7 points, primarily due to higher accidental death losses as compared to very favorable experience in the fourth quarter of 2021. Turning to Hartford Funds, core earnings were 390 million, reflecting lower daily average AUM, primarily due to equity market declines and higher interest rates over the past 12 months. And lastly, investment results were strong in the quarter with net investment income of 640 million.

Our fixed income portfolio is continuing to benefit from the higher interest straight environments. The total annualized portfolio yield, excluding limited partnerships was 3.7% before tax, a 40 basis point increase in the third quarter. We anticipate our portfolio yield, excluding limited partnership returns will increase by approximately 50 basis points to 60 basis points in 2023, compared to the full-year 2022 before tax yield of 3.2%. Our partnership returns of 16.8% in the fourth quarter and 14.4% for full-year 2022 were exceptional. Performance was primarily driven by income from opportunistic sales within our commercial real estate JV equity portfolio, which generated annualized returns of 31% in the fourth quarter. Our private equity holdings were also resilient, delivering a 7% annualized return in the quarter.

For the full-year, real estate generated a 22% return and private equity generated a 14% return. As we enter 2023, we expect continued volatility in markets. Given outlook for a slowdown in consumer consumption, corporate investment and M&A activity, we expect our private equity returns to be below our long-term target. At the same time, the increase in financing costs and the reduced availability of real estate financing is expected to impact sales activity in our real estate JV equity. With this backdrop, we expect a 4% to 6% return for partnership and other alternative investments in 2023. Turning to capital, as of December 31, holding company resources totaled 1 billion. For 2023, we expect dividends from the operating companies of 1.5 billion from P&C, 400 million from Group Benefits, and 125 million from Hartford Funds.

During the quarter, we repurchased 4.9 million shares for $350 million. As of the end of the year, we have 2.75 billion remaining on our share repurchase authorization through December 31, 2024. To wrap up, our businesses performed strongly in 2022 and we are well-positioned to continue to deliver on our targeted returns and enhance value for all our stakeholders. I will now turn it back to Chris.

Chris Swift: Thank you, Beth. Let’s where I’d like to share a few thoughts about 2023. Underpinning the outlook is our commitment to disciplined underwriting and expanding or maintaining margins, while prudently growing our book of business. In 2023, we are expecting a commercial lines underlying combined ratio in the range of 87% to 89%. Total renewal written price increases in commercial lines, excluding workers’ compensation are expected to be fairly stable, compared with 2022. Meaningful increases in standard commercial property, auto, and general liability pricing are somewhat offset with competitive pricing headwinds in parts of our financial lines business. In our global reinsurance book, we expect meaningful written price increases, including over 30% for U.S. and European property coverage.

Commercial loss cost trends are expected to remain fairly stable with some moderation in property severity as inflation is expected to ease during the second half of the year. Before I get into specific trends for our market leading workers’ compensation business, let me remind you of its current margin strength and stellar contribution to our overall commercial line results. Looking back over the last 25 years, our loss ratio results have outperformed the industry on average by approximately 5 points, reflecting our significant competitive advantages in pricing sophistication, underwriting analytics, management. In addition, our scale and wealth of data allow us to anticipate, identify, and quickly react to emerging trends as we manage retention and growth in this line.

Over the past 10 years, our standard commercial lines workers’ compensation book that’s produced combined ratios averaging near 90, while our premier small commercial book has performed even better with an average combined ratios in the mid-80. Also impressive, is a 6 point underlying loss ratio improvement since 2019 in middle market accomplished by equipping our underwriters with advanced risk segmentation tools. We expect workers’ compensation to remain a highly profitable business and an important earnings contributor to The Hartford. Turning to a few specifics in our forecast. Workers’ compensation renewal written pricing, which is comprised of net rate and average wage growth is projected to be flat to slightly negative. Loss costs are expected to be up slightly as long-term frequency and severity selections remain unchanged from 2022.

We will continue to use our market leading tools in underwriting expertise in risk selection and book management to minimize any margin compression. In 2023, we expect workers’ compensation returns to remain attractive with deterioration equating to roughly 0.5 point on the commercial lines underlying combined ratio. In summary, for commercial lines, we are extremely confident in our ability to manage our book through a variety of economic and market environment, an underlying combined ratio within a range of 87 to 89 will be an outstanding result and reflects our ability to execute consistently and deliver superior margins. Turning to Personal Lines, we expect a 2023 underlying combined ratio in the range of 93 to 95. In auto, renewal written price is expected to accelerate into the mid-teens by the second quarter and remain there for the balance of the year.

By mid-year, we expect new business to be price adequate. Loss cost trends, primarily driven by severity, are expected to remain elevated during the first half of the year before returning to more normal level in the second half. In Homeowners, we expect earned pricing to generally keep pace with loss cost trends throughout 2023. As we navigate this inflationary period across Personal Lines, we are focused on balancing re-adequacy, quality of new business, and marketing productivity. Overall, I am confident we have the right execution plans to return this business to targeted profitability in 2024. In Group Benefits, we expect the 2023 core earnings margin to be between 6% and 7% consistent with our long-term margin outlook for this business.

With COVID shifting from pandemic, to endemic state, excess mortality losses are expected to improve versus 2022. However, we expect mortality trends will settle above pre-pandemic levels and we are pricing business accordingly. , group life loss ratios are expected to improve versus 2022 and in group disability, we expect some moderation of recent favorable incidents and recovery trends. Before closing, I’d like to share a few recent ESG achievements. This year, The Hartford will be honored as one of two global catalyst award winners for advances we have made in diversity, equity, and inclusion. The Catalyst Award is the premier recognition of organizational DE&I efforts, driving representation, and inclusion for women. The Hartford was also named to The Bloomberg Gender-Equality Index into America’s most just companies list for 2023 having earned both honors every year since their inception.

The recognition we continue to receive is a testament to our long standing commitment to sustainability and the dedication and hard work of our teams. In closing, let me summarize why I’m so bullish about the future for our shareholders. One, our 2022 financial results demonstrate the effectiveness of our strategy and the benefits of continued investments in our businesses, resulting in strong growth in margins in commercial line, group benefits operating at targeted returns, and a personal lines business tracking back to target margins. Two, we have the capability to sustain superior returns as a result of our performance driven culture, outstanding underwriting, and pricing execution, exceptional talent and innovative customer centric technology.

Three, investment income is increasing supported by a diversified portfolio of assets and credit quality remains healthy. And finally, we are proactively managing our excess capital to be accretive for shareholders. All these factors contribute to my excitement and confidence about the future of The Hartford. Our franchise has never been better positioned to deliver industry leading financial performance with a core earnings ROE range of 14% to 15%, while creating value for all our stakeholders. Let me now turn the call over to Susan for Q&A.

Susan Spivak: Thank you. Operator, we have about 30 minutes for questions. Could you please repeat the instructions for asking a question.

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Q&A Session

Operator: Thank you. Our first question for today comes from Brian Meredith from UBS. Brian, your line is now open. Please go ahead.

Brian Meredith: Yes, thanks. Good morning. A couple of questions here. First one, just curious if I look Hartford Next, it looks like you got another 65 million to recognize an expense saves coming through in 2023. It gets to about 0.5 point on the expense ratio. Are there some offsets we should think about in 2023 that will maybe make it so we don’t see that half a point?

Chris Swift: Brian, thanks for the question. Thanks for joining. You are right. I mean the Hartford Next program is contributing to our overall efficiency and effectiveness and it does have about a half a point benefit in €“ as we head into 2023. The second part of your question is, do you see any challenges to executing on that as we sit here today? No. I mean, I think that’s a good assumption, if I understood your question correctly.

Brian Meredith: Yes, yes. Exactly. That’s it. So, I mean the 0.5 points should be beneficial. Okay, good. And then Chris, I’m just curious. Obviously, a really strong property market right now from a pricing perspective. It sounds like you took advantage of some of the property pricing in the reinsurance marketplace. I’m just curious, could you maybe talk a little bit about your capabilities, capacity, willingness to kind of lean into the property markets right now and see some good growth in that business? And perhaps margin accretive for your 2022 results?

Chris Swift: I think Brian you picked up on one of our key strategic initiatives over really the last five years to be a bigger property writer. Maybe it’s not known by you, sort of firsthand, but we have about $3 billion of property premium, including homeowners premium of about 1 billion. So, it is an area of focus. It’s an area of growth for us. We do operate on the small end with a in middle and large, and we also have developed an E&S property capability. And as I mentioned in my prepared remarks, we have some assumed reinsurance property exposures around the world. So, it is on a primary basis an area we’re leaning into. That will ultimately help continue to diversify our book of business so that we’re a more balanced organization going forward. So, yes, it is a focus of ours going forward.

Brian Meredith : Great. Thanks. If I could just squeeze one more in. Group Benefits, are you seeing any impact yet from some of the layoffs that we’re seeing at large corporations?

Chris Swift: I would share with you and then I’ll ask Jonathan Bennett to comment. Generally, no. I mean, we have a book of business that range from obviously large global organizations to small and middle size organizations, but the trends in our book are fairly stable, Jonathan. What would you add?

Jonathan Bennett: I definitely agree with what you said, Chris. Point out in the fourth quarter, we had growth of earned premium and fees of about a little over 8%, so strong fourth quarter. And as you pointed out in your comments, we’re off to a great start in January with good new sales and strong persistency. So, we’re on the watch. We are aware of all the announcements happening as well. But where we sit today, we’re in pretty good shape and looking forward to 2023.

Brian Meredith: Great. Thank you.

Operator: Thank you. Our next question comes from Mike Ward of Citi. Mike, your line is now open. Please go ahead.

Mike Ward: Thanks, guys. Good morning. I had a question on workers’ comp. I’m just curious what you’re assuming around underlying losses and how big might you say the headwind is to the year-over-year underlying combined ratio?

Chris Swift: Yes, thank you for the question. Michael. I alluded to some of this in my prepared remarks, so I will try to connect the dots maybe a little bit better. But as we define, sort of renewal pricing combination of pure net rate and then exposure growth with additional workers, I mean that’s likely to be flat at best to slightly negative. And if you overlay, sort of our consistent long-term medical cost inflation of five points and a frequency assumption that is generally consistent with our longer-term trends, I mean that will have a negative impact on our combined ratio. And I sized it about a half a point in relation to our overall commercial lines, new combined ratio. I think the other hand, though, you’ve got to connect the dots, again, as I said in my prepared remarks, we are getting good net rate in auto property, particularly and the expense efficiencies that more than offsets that half a point of decline.

And really at the point, if I really measure it more precisely, we see 0.5 point of commercial lines improvement year-over-year.

Mike Ward: Okay, great. And thank you. Maybe on the cat loss guidance, curious how are you able to keep it relatively similar to last year? Just thinking about inflation and modestly higher retentions under the reinsurance treaties?

Chris Swift: Yes, I would €“ again, good question. I think the gist of it as Beth said in her prepared remarks. Our reinsurance treaties have not changed dramatically from a risk side. We’re very pleased with the overall renewal. And that’s consistent, sort of with our modeling and expectation, particularly given the exposures that we enjoy today. So, would you add any other color, Beth?

Beth Costello: Yes. The only other thing I would add, I mean, it is up just a tenth of a point, if you look at what our guidance was last year. And as a reminder, we’ve been talking about we’ve been taking rate in the property book. So that obviously is there to mitigate some of the cost pressures that you referred to. And then again, as Chris commented on, our structure of our cat program not changed significantly.

Mike Ward: Thanks, guys.

Operator: Thank you. Our next question comes from Greg Peters of Raymond James. Greg, your line is now open. Please go ahead.

Greg Peters: Great. Good morning, everyone. For the first question, I would like to focus on the retention stats that you put in your supplement both for commercial and personal lines. In listening to the comments of others, it seems like the trends of retention might be moving up in commercial and down in personal. Yet when I look at your numbers, it looks pretty stable. Can you talk to us both in commercial and personal about what you’re seeing on policy retention and how that factors into your outlook for next year or this year, I should say?

Chris Swift: Sure, Greg. And then I might ask Stephanie and Mo to add their color in their respective businesses. I would say at the outset it’s, sort of been our priority to really take care of our book of business, principally because we work so hard to improve it, so hard to acquire the right new customers. And I mean, you see the margins and the returns that we’re generating. So, the number one priority we have going into the year is, taking care of customers, trying to do everything you can to prevent a piece of business going out to bid and creating a shopper opportunity. And that’s good to retain. It’s obviously not so good when you’re looking to see if there’s new business opportunities. But generally, it’s the most profitable strategy to just take care of your existing customers with the necessary rate increases that keeps pace with loss cost trends. So, Stephanie, what would you say in small and personal lines?

Stephanie Bush: Sure. Good morning. So, in small commercial, what I would share is that it is very strong and stable, which I really believe is a testament to our entire business model. And I’ve shared these comments before in other forums. Everything that we do across the entire business model really lives into three key principles. Being easy to do business with, being accurate when we provide that pricing and that overall experience and then being consistent, particularly when you come from a renewal perspective. We have been consistently, particularly in the BOP and the auto lines been taking rate, measured rate over an extended period of time. And so, we continue to build confidence with our agents and our small business owner.

So, I would expect that you would still continue to see healthy and strong retention in small commercial. When I go over to the personal lines space and I’ll start with auto, you know, as we all know, the market is €“ there’s a bit of disruption going on. And as you can see in our results, we’ve been very stable. We have been taking rate for 12 quarters straight and will continue to take rate. And so, it gives us confidence in terms of our overall offering. We’re continuing to step up the rate changes that Chris and Beth referenced in their prepared comments. But overall, I would expect personal lines to be somewhat stable potentially a very modest decline in auto this year in 2023, but overall stable.

Chris Swift: Mo, what would you add?

Mo Tooker: Yes. I’d echo many of Stephanie’s small commercial . I think we feel really good about both the middle and large commercial and the global specialty books in terms of the quality of what we have. And as such, the retention will play an important role in our strategies. We are watching closely as Chris has talked about. We’re watching closely the workers’ comp and the public E&O. We feel really good about the quality of those books, but there’s a little bit more pressure there. So, I think retention and rate is a little bit more tactical there. But again, we feel great about the quality of both books and we’ll protect them.

Greg Peters: Thanks for that detail. Just as a follow-up and I know you addressed it in your opening comments and Stephanie just mentioned it again, but and I’m looking at your guidance for personal lines for 2023 of 100.5 to 102.5. And then I’m looking at what happened in auto, particularly in the combined ratio really spiking up in the fourth quarter. I know there’s rate coming, is it your sense that we’re, sort of beginning to approach, sort of like the peak or trough profitability for auto in the next couple of quarters or do you expect it to remain at these elevated levels as we see in the fourth quarter?

Mo Tooker: Yes. What I would say, Greg, is that at least the first half of the year, I think you’re going to see an elevation, maybe a modest decline from where we are today. Remember, we have about five points of seasonality and sort of the auto results this quarter. So €“ but if you leave a look at the full-year, auto results of 101, 102, yes, it’s got some improvement to do. We’re focused on it, but I think that improvement will accelerate in the second half of the year to the point where we could actually see margin improvement during the fourth quarter. But we’re going to have to execute hard on rate plans, work with all our government relations and regulator friends to get those approved, which we know how to do, but it’s a €“ there’s a magnitude of volume of activity that does need to happen.

Greg Peters: Right. Makes sense. Thanks for the answers.

Operator: Thank you. Our next question comes from Elyse Greenspan from Wells Fargo. Elyse your line is now open.

Elyse Greenspan: Thanks. Good morning. Appreciate all the color on the call. My first question, Chris, it sounds like you upped the ROE guidance, right, 14 to 15 as it previously been 13 to 14. When going through the pieces of everything, it sounds like it’s more a reflection right of just improved investment income and on the fixed income portfolio, but am I missing something in making those observations?

Chris Swift: Thanks for joining us, Elyse. I would say, you’re right. The NII is a big component, particularly coming off just €“ if the interest rate moves in our fixed income portfolio, but as Beth also said, we do expect lower alternative returns this year. But I do think that there is underlying margin improvement in our commercial book of business that maybe is underappreciated. And I would explain that the guidance that we set, I think is prudent as thoughtful, as reactive of the conditions that we have, but we have a high degree of confidence of achieving, particularly at the midpoint. So, from there then, we played to outperform. And I think we’ve got a good track record of outperforming over time. And that’s the mission next year.

So, the guidance says what it is and it does imply really when I really measured on a refined basis, about 50 basis points of improvement, but I don’t think we’re going to be done from there. And all that goes into our views of what our overall ROEs will be next year, including our buyback and programs.

Elyse Greenspan: Thanks. And then my second question, you guys are the dividends to the holdco are going to be higher this coming year. did go up and I know you guys have, kind of targeted a balanced level of capital return, but given the extra dividends to the holdco, could we expect capital return to pick up in 2023 via share repurchase?

Beth Costello: Yes. So Elyse, yes, you’re right. The dividends from group benefits are increasing. I would characterize that as, sort of kind of getting back to normal. The last couple of years they’ve been lower because obviously the statutory results have been impacted by the higher mortality losses. So, we’re kind of getting to more of our normal run rate, which we had contemplated when we evaluated the size of the update that we did to our share repurchase authorization. So, I would call the increases just totally in line and we’re going to continue to execute on the plan that we have.

Elyse Greenspan: Thank you.

Operator: Thank you. Our next question comes from Jimmy Bhullar of JPMorgan. Jimmy, your line is now open. Please go ahead.

Jimmy Bhullar: Thanks. Good morning. I had a question on workers’ comp following up on some of Chris’ comments earlier. Obviously, margins have been pretty good and seems like you’re expecting that to continue through 2023. Is it reasonable to assume that there’s going to be a lot of pushback from regulators in allowing price hikes over even if you look beyond this year until margins get a lot worse from where they are or do you think that at some point over the next one to two years that the market could begin to show signs of an uptick in pricing?

Chris Swift: Yes, thank you for joining us today, Jimmy. Again, as I said in my opening remarks, I mean, the trends there are some modest level of deterioration in our combined ratios, principally due to the pricing environment set by various regulators in the experience that the industry has had, I think you’re really asking is, when do you see a turn and that’s a hard question to ask. But I think the components of a turn in pricing are starting to emerge, particularly as we get through the pandemic period where frequencies were just down due to less economic activity, less work in general, and those usually, the look back period is three years on rate filing. So, if you think of experience in 2019, 2021 that starts to leave your rate filings in 2024. So, I’m optimistic that there can be some at least reversal of negative price trends coming out of NCCI or other rating bureaus to allow maybe modest price increases sometime in 2024 heading into 2025.

Jimmy Bhullar: Okay. And then on personal lines, obviously, the loss ratio picked up at the expense ratio declined considerably this quarter, should we assume a similar expense ratio given lower marketing until the loss ratio begins to improve or what are your thoughts on that over the next ?

Chris Swift: Well, let me just start and then I’ll ask Stephanie to add her planning. Again, this year, we really cut back on marketing, particularly in the fourth quarter to make sure that we had opportunities to add new customers that were really €“ could be profitable with us as we earn that in and we just really, sort of slowed down marketing at this point in time. And as we head into 2023 though, as I said, I think we’ve become rate adequate by the middle of the year and gives us an opportunity to think about marketing slightly differently, but Stephanie, what would you say from a strategy side and then really an expense perspective?

Stephanie Bush: I think you captured it well, Chris. A couple other points I’d either underscore add is that, yes, our marketing and media change was intentional in the late third quarter into the fourth quarter. We moved really more to more targeted and very marketing sources. So, I want to confirm that we were still marketing. It’s a very dynamic process, marketing source by marketing source, but as Chris mentioned, we believe that we will be new business rate adequate by mid-year in majority of the states and you should expect to see our media spend continue to build throughout the year. And then finally, with that new business rate adequacy, I would expect that we’d begin to start to see new business PIF count growth in the back half of the year. So, think about how all of those components work together.

Chris Swift: But Jimmy, just to tie it all together, I would expect on a year to year over basis expenses to be relatively flat.

Jimmy Bhullar: Okay. Thank you.

Operator: Thank you. Our next question comes from Andrew Kligerman of Credit Suisse. Andrew, your line is now open. Please go ahead.

Andrew Kligerman: Great. Good morning. Looking at Slide 16 of your presentation, I see that the annualized investment yield ex LPs has really picked up nicely just Q-over-Q from 3.3% to 3.7%, and we’re seeing a little bit of pressure now on rates, but can you talk about where you see that annualized investment yield ex LPs going over the next few quarters? And any insight you could provide there?

Beth Costello: Yes, I’ll start with that. So, as I said in my prepared remarks, when you look at that number, and you think about for the full-year or on an annualized basis of 3.2, expecting that 50 basis point to 60 basis point increase. When you look at fourth quarter, just a couple of things I think to highlight on that. Is that included in the yield ex partnerships. It’s not just fixed maturities, it’s also some other items as well. Think about dividends on equities securities and things like that that can sometimes be a little bit lumpy. So, when I think about where we’re ending the quarter at 3.7 and sort of going into Q1, probably not expecting to see a big increase quarter-over-quarter, kind of on a run rate basis and that kind of continues as we go through 2023.

If you really look just at the fixed maturity yield, we’re definitely seeing some increases there and we’d expect to see that as we go through 2023 on that line. And you can see the details in our investor financial supplement of fixed maturities versus some of these other asset classes like equity securities and mortgage loans. So, we see it as a nice trajectory. We obviously had a nice lift this quarter. Our average purchases that we did, the yield was around 6%, which was a bit elevated. I wouldn’t expect that to be the norm as we, kind of go into Q1 was a little bit elevated just because we ended the quarter €“ ended the third quarter with some excess cash because we had divested of some treasury securities and pretty opportunistically invested at pretty high points from a yield perspective, which drove that up.

And I’d expect like looking at January, that 6% is probably more like . Was that helpful?

Andrew Kligerman : Got it. Yes, very helpful. And Chris, I’m just I’m trying to get my arms around this workers’ comp issue and when it’s going to temper. I know you’ve already gotten two questions on it. Maybe you could give us a sense of how much €“ you mentioned renewal written premium slight negative. What was the rate component for that? Was that a pretty heavy negative? Was that four points down, three points down and with the stellar ratios that Hartford €“ and I get that Hartford is probably best-in-class period in workers’ comp. The second part of that question is, with ratios that have been around 90% small and mid, even better than that. Will the regulators allow you to raise rates or will they penalize you for being best-in-class? So, I’m just trying to get my arms around that. Two questions, the rate and then again maybe a little more color on that outlook for getting rate in the future?

Chris Swift: Again, thanks for the question. Andrew, I would say it’s always better to be best-in-class at anything. So, I’m going to disappoint you and say that look, there’s a lot of detail we provided. There’s a lot of metrics that you could try and get laid on to just focus on a sub line with really nuanced details from an operating side. All I said is, I really do think the rate, the net rate and the rate then that we get from increasing exposures. So, the exposure that acts like rate is going to be negative next year, slightly negative. And that’s all I was saying.

Andrew Kligerman: Okay. Maybe I’ll just throw a quick one. I was hoping €“ I wasn’t expecting a detailed answer, but fully insured group benefit sales up 52%, maybe a little color on the products that were quite strong in the quarter?

Chris Swift: Yes. I’ll let Jonathan add his color.

Jonathan Bennett: Sure. In terms of our sales, good numbers in there, yes. Sometimes late in the year you get opportunistically a sale or two. A lot of our business trades in the first quarter. And then some other big numbers will happen oftentimes in at the beginning of the third or maybe the fourth quarter, but so some nice numbers for us in the quarter. Strong disability results for us, I would say, primarily and we continue to see really good response to our voluntary, our supplemental health product set. So, those would include critical illness, hospital indemnity, and accident. And that book has been building for us steadily now for a number of years and had our highest sales numbers in 2022 since inception of those programs. So, I think those are the ones that are really driving at disability and sub health. We continue to compete effectively on the life side, but definitely a stronger mix on the disability and self-help side.

Andrew Kligerman: Okay, thanks a lot.

Chris Swift: Thank you, Andrew.

Operator: Thank you. Our next question comes from Meyer Shields of KBW. Meyer, your line is now open.

Meyer Shields: Great. Thanks. Good morning all. Broadly speaking, can you talk about your for allocating more investments to LPs and alternatives over the next few years given the higher interest rate environment?

Chris Swift : Meyer, I had a hard time hearing your question. I don’t know if Beth, if you heard the question. Were you asking about the investment philosophy of alternatives or dollar amounts?

Meyer Shields: So, really just the plans. I was thinking about it on a percentage basis, whether there is more or less appetite for current cash flows to go to alternatives in LPs?

Chris Swift: I would say generally we have our targeted portfolio that we update every year. And I would say generally we had a slight increase to our targeted alternatives. Think of a percent. So, not a meaningful change, but it’s something we have really deep skills in. And I think if you look at our performance over a longer period of time, Meyer, you’ll see that I think we’ve outperformed consistently with just lower volatility. So, from a pure sharpen ratio side, I think it’s a great trade and we got great partners in that area, particularly in the real estate area, Beth. But what would you add?

Beth Costello: I think you captured it well. I mean, it’s an asset class that we’ve been slowly increasing allocation to. And as Chris said, continue to look to do that, but really not in a meaningful change in the overall construct of our portfolio, but as you said, it’s an asset class that we’ve been very pleased with.

Meyer Shields: Okay. That’s helpful. And obviously, this is overwhelmed by positive news, but we’ve had a few quarters of adverse development for commercial auto liability, I was hoping you could talk us through that.

Beth Costello: Yes. So, we have experienced some large losses that have come through in that book that as we’ve closed the last several quarters we’ve decided to increase our reserves there. It is a line also that we’re looking very closely at from a rate perspective and continuing to re-underwrite and look at the risks that we’re putting on. So, nothing specific that I’d point to, but we have had just a few large losses that we’ve reacted to as we made our quarter-end judgments on reserves.

Meyer Shields: Okay, perfect. Thank you very much.

Operator: Thank you. Our next question comes from David Motemaden from Evercore. David, your line is now open.

David Motemaden: Hi, thanks. Good morning. Just had a question on the workers’ comp loss cost. Chris, I think you said that you expect loss cost to be slightly up, but that includes 5% medical cost severity. Could you just talk about what you’re assuming on frequency? Are you assuming negative frequency there? And maybe how we should think about that in the current environment? And then maybe just talk about on the indemnity side as well.

Chris Swift: Yes. Thank you for joining us, David. I will just be clarifying €“ the trends that I talked about on the loss cost side were relatively flat and stable year-over-year. Medical severity at 5, I didn’t give you a frequency number or not, but those trends are fairly consistent. What changed though is, sort of net rate and exposure, that , that is going to be down slightly year-over-year into a slight negative territory. On the wage indemnity side, it’s sort of a self-balancing equation from my perspective. We charge more. We collect more as salaries go up and it’s sort of a natural hedge for increasing indemnity payments that we get to collect upfront. And then there’s a little bit of medical severity benefit because only 50% of loss content in workers’ comp is wage. So, that’s what I would share with you.

Beth Costello: Yes, the only thing maybe I’ll €“ just to clarify, one item as Chris said, it’s a , right? When we think about the trend relative to loss, we’re not making a change year-over-year, but again, as you said, medical severity with 5 points, some of the other items that he referenced wouldn’t result in negative trend. So, from a pure loss cost perspective, you’d expect some increase, but all the other components that Chris talked about then also affect overall results.

David Motemaden: Got it. Okay. That’s helpful. And then just on, I guess, Chris, you had said, you expect 50 basis points underlying combined ratio improvement in commercial lines and you gave a lot of detail. Just it sounds to me like you expect most of that come from the expense ratio as opposed to the loss ratio, just given the headwind from workers’ comp obviously offset by expansion on other lines? Is that the right interpretation?

Chris Swift: I would say half-and-half. So, the point of buying ratio improvement in commercial lines year-over-year at the point from expense, at the point from margin. That’s what we’re confident we’re going to achieve. in the quarter as we execute during the year.

David Motemaden: Hello?

Chris Swift: David, sorry, I was on mute. I was going to say no. I think you’ve misinterpreted a half a point of expense ratio improvement and a half a point of loss ratio improvement and feel highly confident on that. Half a point of, I’ll call it loss ratio improvement. And we’re going to play for upside from there. Again, highly confident of achieving, sort of those midpoints and we’re going to aim to overachieve during the year.

David Motemaden: Got it. So, half a point on the underlying loss ratio. So, I guess that would imply I guess you’re assuming of expansion on everything excluding comp, I guess. If I just take €“ if I just do a weighting, 33% of your book is comp and then the balance I would expect you to get 1.5 points of improvement. Is that the right way to think about it?

Chris Swift: Yes. I don’t remember having a tough time communicating. I think the overall expense ratio improvement is going to be driven by again expense and then pure loss ratio improvement over the years. But in total, David, I’m expecting a half a point of combined ratio improvement in commercial lines year-over-year, but we start with a negative 0.5 point because of comp. So that means you got to get a point elsewhere. And that point elsewhere, as I said to you, half of it comes from expense and half of it comes from pure loss. And we feel highly confident on achieving that. And we’re going to play for upside meaning my language of communicating to you is, I think we’re going to outperform that point estimate I just gave you. Is that clear?

David Motemaden: That is clear. I appreciate your comments.

Operator: Thank you. We will take no further questions for today. So, I’ll hand back to Susan Spivak for any further remarks.

Susan Spivak: Thank you, Alex. I apologize to those we didn’t get to your questions, but we are here all day and we’ll reach out and follow-up with you. And thank you all for joining us.

Operator: Thank you for joining today’s call. You may now disconnect your lines.