The Hackett Group, Inc. (NASDAQ:HCKT) Q3 2023 Earnings Call Transcript

This halo effect has been approximately 40% of the last several years. Simply put organizations who rely on our IP, research, and benchmarking services are also more likely to utilize our consulting services. We also published our inaugural and second market intelligence reports with the most recent report focused on purchase-to-pay software providers, such as Coupa, SAP Ariba, Oracle, and others. We will soon publish our third market intelligence program, which evaluates service providers into finance and accounting outsourcing space including companies such as Accenture, IBM, and Capgemini. Our unique insight is our ability to measure value realization and provide implementation insight that accelerates a customer’s business performance. Our next one, Enterprise Performance Management, is a three-part report that includes specialized analysis of planning and budgeting, enterprise consolidation, as well as close, in addition to an aggregated view of total PM.

By early 2024, we intend to issue six additional evaluations to software and services providers. Our market intelligence reports represent critical value to the providers. The companies learn how they compare to competitors, as well as the measurable impact their solutions deliver. Our large benchmarking and consulting and executive advisory customer base can also acquire the market intelligence reports to inform software and service purchasing decisions. We are also exploring strategic partnerships that will allow us to sell our IP through new channels and that will allow us to reach beyond our current global 1,000 focus in an efficient manner. We executed our first agreement of our IP and content on April 1st. We continue to evaluate new channels for our IP and platforms.

We also continue to redefine our global benchmarking leadership through enhancements in Quantum Leap, our digital benchmarking Software-as-a-Service solution, along with our digital transformation platforms. These platforms allow us to deliver more information with significantly less client effort. It also allows clients to leverage our IP to create compelling benefit case assessments, accelerated process flows and software configuration decisions, and track the value realization of transformation initiatives over the life of their respective effort. We believe there are no comparable IP-led platforms in the marketplace. As I have mentioned on previous calls, we have a 20-minute demo on the Investor Relations page of our Web site that investors can utilize to become more familiar with the capabilities of our platforms.

We will also be updating our demo with our newly launched Hackett Connect platform. Lastly, even though we believe that we have the client base and the offerings to grow our business, we continue to look for acquisitions and alliances that strategically leverage our IP and add scope, scale, or capability which can accelerate our growth. As always, let me close by congratulating our associates on our performance, and by thanking them for their tireless efforts, and always urge them to stay highly focused on our clients and our people no matter what challenges we may encounter. Those concludes my comments. Let me turn it over to the operator, and let us move on to the Q&A section of our call. Operator?

Operator: Thank you. [Operator Instructions] Our first caller is Jeff Martin with Roth MKM. You may go ahead.

Jeff Martin: Thanks. Good evening, Ted and Rob. How are you?

Rob Ramirez: Hi, Jeff.

Ted Fernandez: Hi, Jeff.

Jeff Martin: Ted, I was hoping to get an update from you regarding — you’ve made some significant investment in sales resources really since the beginning of 2022, but it’s accelerated this year. Just looking for an update there on progress tracking relative to your expectation and what do you see as potential benefit as we head into 2024?

Ted Fernandez: Well, we continue — first, we’ve made significant investments in planned enhancements to all of our offerings. And specifically, the investments in the sales team have been very significant. We’ve assembled a great group of individuals. We’ve been aggressively training and building our pipelines. And I would say that although our conversions this quarter were a little lower than we expected, we continue to believe that the investments we’re making on this team and the impact that they will have on our sale of our high-margin IP-based offerings will be significant.

Jeff Martin: Great. And then, with respect to the market intelligence rollouts, would you say you’re on track relative to your thoughts going into the year or maybe even ending after the second quarter? And then secondly, did I hear you correctly that you are seeing rate uncertainty as kind of a headwind to some of these new initiatives taking off initially?