Sprout Social, Inc. (NASDAQ:SPT) Q2 2023 Earnings Call Transcript

DJ Hynes: Hi guys. Ryan, I will start with you. It may be early, but I would love to get your thoughts on expansion dynamics with the early customers that have moved over from Social Studio. I know they are generally larger in scope at land, but it would be great to get any observations on how these larger lands might impact NRR going forward and what you are seeing with those Social Studio customers as they get acquainted to the Sprout product.

Ryan Barretto: Yes. Thanks DJ. I mean I think we are pretty early on that journey. But generally, I would say that those lands are coming in larger than they were with Social Studio. So, we are getting a premium on most of those accounts as they move over. I think the things that I get excited about more from a qualitative perspective is typically when they are coming in, in the enterprise, there might be in one part of the business, right, it might be one business unit or might be one use case. And then we have got this opportunity to land and expand across the organization. I think because those customers are such a great fit for us in terms of ideal customer profile, they tend to skew very much into the mid-market and enterprise.

We still see a lot of headroom for them, even beyond the initial land. And then I think the other piece that our chairs, if I think about just the Social Studio product and what it offered, you usually see customers in one or two places, one that they are doing, the marketing publishing side of it, or they might be doing the customer care, we know that we have got a lot of benefit to expand beyond that into the analytics side and into the advocacy side and in many cases into the social listening side and now influencer. So, I think that there is quite a bit of headroom there, but we are still pretty early in the journey.

DJ Hynes: Yes. Makes sense. And then Justyn, maybe a follow-up for you, it would be great to hear a bit more about what you are doing with Repustate and AI on the social listening side of the business. I mean how meaningful are the advancements you can drive here compared to kind of what that listening product was prior?

Justyn Howard: Yes. Pretty substantial, in my opinion, I think that the things that we have released today, the things that we have gotten in play, etcetera, are interesting and are going to add a ton of value. But once we get to kind of the next generation and the next bits of our roadmap, where we are really able to start tying in things like understanding the trends that are coming in through listening, applying that back to the content that’s resonating best with your audience, tying that there again to influencers that may be helpful in driving the messages that you want to drive etcetera, and be able to seamlessly and very easily tie all of the aspects of the social strategy together, which are largely driven by listening with AI and give our customers an easy button to do those things to draw those insights and to frankly, develop their action plan for that the outcomes that they want to drive as one example.

That’s where it starts to get really interesting to me. And that’s where I have got a lot of confidence in the team that we have. And our product team’s ability to take something that may look fairly simple or pedestrian on the surface and turn it into something that creates a ton of value for our customers. And it’s differentiated in the market. That’s the part here that I am most excited about. We are already seeing improvements across the entire platform including listening. And I think one of the earliest ones that give me a lot of excitement, I think are going to drive a lot of value for our customers is social listening is a pretty interesting endeavor and that you are consuming and trying to draw meaning from massive amounts of data.

Often nuanced, meaning and often multiple meanings, there is not a single thread, there is not a single kind of analysis or a single bit that’s going to be useful to the organization, there is many. And as we start to deploy the large language models and the things that we are building around listening to unlock all of that for our customers, and then again, turn it back around on to their strategy, that’s going to be a game changer, in my opinion.

Ryan Barretto: Yes. I might just add on that last point that Justyn made, which I think is really, really powerful, is that I think that Sprout is just so uniquely positioned to help here because of the way that we have built this product, how approachable and elegant it has been for folks that have never leveraged listening. So, you think about all of those things that Justyn mentioned, and all of a sudden, we can take folks who are new to listening and really a supercharged their ability to get at that data and make it actionable. And so I think that that one piece with the work that we are going to do there just allows us to have a much bigger market to go after because of the way that we have built this product.

DJ Hynes: Yes. Helpful color. Thank you, guys.