ServiceNow, Inc. (NYSE:NOW) Q1 2023 Earnings Call Transcript

Gina Mastantuono: Thanks, Raimo for the questions.

Operator: Okay. So it does appear we do have time for one more question. Our final question comes from Michael Turits from KeyBanc. Please proceed.

Michael Turits: Hey, thanks. Great quarter and very happy to get in at the end. Thank you. You mentioned that you saw a strong demand across front, middle and back office, and you also mentioned that you saw a strong demand for customer workflows. So in a down market, one wonders about front office. So I was wondering, how you were seeing that demand? And what specifically were the type of customer workflows that you were, you were addressing and whether they were competitive or not with some of the systems of record?

CJ Desai: Yes. So Michael, first of all, I’ll just address on customer workflow. Customer workflow, as Bill called it, was hot and shows a great quarter. What we saw, Michael, what we shared last year at the Financial Analyst Day with you and the team is we have now created industry-specific solutions, whether that’s for insurance, for state, local and central government, whether it’s for health care and life sciences. All of those investments that we have made in the past few years are working really well in the context of customer service, and we are getting higher ASP. In addition, our field service management product is also resonating, and there are some of our competitors who have announced end of life or replatforming their field service management offering.

We are absolutely capturing that opportunity being a single platform company to have field service management solution alongside of customer service management solution that is industry-specific. I’m really proud of the product and engineering teams as well as our sales team on how they executed our horizontal and vertical capabilities for largest insurance companies, health care companies or state, local and federal government.

Michael Turits: Thanks, CJ. Thanks everybody.

CJ Desai: Thank you very much. Thank you, Michael.

Operator: Thank you, ladies and gentlemen. This does conclude today’s call. Thank you for your participation. You may now disconnect.