Looking into Q4, I think there was some push slightly and a little bit of deals still coming in, just a little bit in the back half of the quarter, maybe early next year. But all of them are really strong deals. All of them are still kind of like in the forecast just a little bit later in the cycle.
Eido Gal: Yeah. And I would maybe just add —
Terry Tillman: Sorry, go ahead.
Eido Gal: Yeah. I would just add to that again. I think like you’ve seen throughout this year, sometimes there can be fluctuations between quarters for us because of underlying eCommerce trends across our different categories. And it is important to point out that we don’t feel that the Q4 rate is reflective of what we would anticipate next year.
Terry Tillman: That’s helpful. Thank you very much.
Operator: Thank you. One moment, for our next question, please. Next question comes from the line of Reginald Smith with JPMorgan. Your line is now open.
Reginald Smith: Thank you. Good morning. I guess most of my questions have been hit, just point of clarification, did you guys size the actual impact of that fraud loss during the quarter? And I have a quick follow-up. Thank you.
Aglika Dotcheva: Yeah, thank you for the question. So it landed up within the range of whether, we expected more precisely around $4.5 million. And the gross margin that we expected based on this fraud event is also 44, just aligned with our expectations.
Reginald Smith: Perfect, thank you. And then — I’m not sure to what extent you guys can provide color on this, but I’m just curious if there is a — maybe you can kind of walk us through e-Com trends in general throughout the quarter, maybe through the first month, month and a half of 4Q. Anything you’re seeing there worth kind of calling out?
Aglika Dotcheva: Yeah, of course. So, as I already mentioned, I think the biggest kind of change from prior expectations are around live events in the Ticket sub-industry. It’s been a little bit softer, but overall it’s still a very strong growth driver for the year and still overall performing well. The other trends, I would say there’s some strengths in the food and home category. The later one, primarily driven by some of the upsells that we were able to execute. And electronics has been a little bit soft. I think it was soft last quarter, but continues this softness in this quarter. Yeah, these are probably kind of like the biggest highlights.
Reginald Smith: Thank you. Are you suggesting that Tickets and Travel weaken towards the end of the quarter and into this fourth quarter, just trying to clarify the comment. I guess that would coincide with the Beyonce concert, if I’m thinking about that correctly.
Aglika Dotcheva: It’s hard to say. We do see it in more than one merchant. I don’t see exactly what driven, but it’s really like across geos and in more than, I would say, like probably two or three of the merchants in this category.
Eido Gal: You’re right to highlight that it’s more specific to live events than other types of ticketing.
Reginald Smith: Thank you.
Operator: Thank you. One moment, for our next question, please. Our next question comes from the line of Brent Bracelin with Piper Sandler. Your line is now open.
Hannah Rudoff: Hi, all. This is Hannah on for Brent, this morning, thanks for taking my questions and glad to hear all your employees are accounted for. Just wanted to echo my support for you, your colleagues, and your families here. Eido, in a previous answer, you mentioned moving more to the platform sale. I guess, can you talk about your ability to land new merchants with more than just chargeback guarantee upfront and how that’s evolved?
Eido Gal: Sure. Thank you for that commentary. Look, I would say that when we sell chargeback guarantee, we’re solving for chargebacks related to fraudulent reason codes, right. And that leaves a lot of pain point and inefficiencies for our merchants, such as chargebacks related to non-fraud reason codes, different forms of financial loss related to policy abuse. And right now we have the ability, whether it’s through a new sale or a cross sell or upsell, to solve a wider set of problems, right. So sometimes merchants are saying, hey, that’s great, I don’t just have a chargeback issue. I have issue with some of these other problems, and that’s helping us advance conversations with the platform sale initially. It’s actually also helping us even when a merchant might say, you know what, I’m not ready to make a change on my fraud platform right now.
We can actually start with policy or dispute, which has been showing great traction and it’s a really easy and good initial sale. So we feel good about the opportunities in conversations with new merchants from that more platform approach.
Hannah Rudoff: Okay, super helpful. And then Agi, in terms of upsell strength, are you seeing more strength on the volume side or the cross-sell side and how do you expect that to trend over time?
