RingCentral, Inc. (NYSE:RNG) Q2 2023 Earnings Call Transcript

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Vlad Shmunis: Yes. Well, look, obviously, we’ve guided how we’ve guided. And this is probably not the best time to make forward-looking remarks. So you’ll just have to wait until our guide after this present quarter and how we guide next year and beyond. But directionally, for the first time in a very long time, RingCentral now has — is a true multi-product company. And we have a full quiver of product offerings, addressing the needs of both, employees, so EX as well as contact centers and customers of CX. So if you look at just announcements this past quarter, we’ve augmented and completed our video portfolio with Hopin’s assets. And for those of you who are new to this story, Hopin has been the unicorn, really high flying.

They’ve pioneered the virtual and hybrid events market. They have a number of who is who names amongst their customers and an extremely well-received product. And we were just very fortunate to be able to acquire this asset from Hopin. So now, we have video meetings, rooms, webinars and now events and not just virtual events. And obviously, with COVID being no more, purely virtual events are less interesting, still interesting, airfare is still expensive, by the way, okay? But hybrid events, which is where Hopin has been making investments prior to us getting involved, and we continue to double down on sales, I can tell you that. So that really does complete our portfolio there. In particular, Microsoft doesn’t seem to have an events product.

So, this would be one good area to differentiate. And look, in general, what we find is if we’re in an account and the customer gets exposed to Ring, those customers tend to stay with us. So we view all of these as a springboard to get into account and then land and expand from there. So, that’s just on the video side. Then we have RingCX. And I already addressed that, where now we have our own native stand-alone as well as integrated contact center product that we think will be disruptive on features, on positioning, on pricing and on just the value that it generates, okay? So that’s two. Then there is whole AI opportunity. And look, it’s interesting. News — late breaking news here is that Zoom, I guess, changed their terms of service and is now announcing that they will be training on their customers’ data.

Well, we don’t do that. We have other means of training the system, training that we are doing and intend to be doing will be on customers’ own data to enhance results with that particular customer, not intermixing. So, we think that with that and the fact that we are moving billions upon billions of minutes, we are serving millions of direct customers. But if you think about it, it’s tens or hundreds of millions of callers who get to experience RingCentral. So the fact that we, given the scale, breadth and depth of our network and partnerships that we are now able to interweave intelligence into all of those conversations. That’s a big step. So look, again, without changing the guide, we think we are well positioned. We think the product is well differentiated, more so than in any time in the last few years.

And the team is energized. Mo has done an outstanding job in keeping the ships steady last few years or the last 18 months. But now we have new blood coming in with Tarek. And I’m sure he’ll be bringing in his own ideas and his own playbook that we think will further enhance. So again, operating on work and hopefully, we won’t let anyone down.

Operator: The next question is from Ryan Koontz with Needham.

Ryan Koontz: I wanted to follow up on the AI capabilities. It sounds like you’ve got a great team there from DeepAffects. How do you think about the infrastructure requirements for that in-house versus building your own versus public cloud partners? Can you talk a little bit about that? And how that can affect the model going forward on cash flow, et cetera?

Vlad Shmunis: 100% public cloud, no infrastructure. Sorry, short answer, but — all public, all high margin.

Operator: This concludes our question-and-answer session, and the conference is also now concluded. Thank you for attending today’s presentation. You may now disconnect.

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