Resources Connection, Inc. (NASDAQ:RGP) Q3 2023 Earnings Call Transcript

Kate Duchene: Well, I think we’re really focused on technology targets, say, in the dry state area and financial services and private equity. So the needs from a role and skill set perspective are a little bit different than what we’ll see in Texas, for example, or Southern California. I can tell you the most sought after kind of title that we’re seeing on HUGO so far is staff accountant, which shouldn’t surprise anyone, especially given the fact that, that skill set is in demand in the marketplace. But in New York, for example, we’ve seen a lot more around fund accounting, and that’s just function of financial services and the kind of client we’re targeting there. I think there’s still — in terms of the learnings, Marc, it’s really about tracking usage on the platform, like when are the inflection points where someone might drop out of engagement and trying to understand why so we draw them back in.

You’ll see at the start of the calendar year, we’ll be launching some new landing pages that are designed to engage with more information so we don’t lose people at different stages. This learnings we’ve got from clients has been really favorable, I would say, very efficient. They like the functionality. They love the 24/7 access to be able to move forward on their project engagement. We’ve gotten some feedback on the scheduling component of the app. I mean, it’s all sorts of elements of the experience that we’re continuing to improve.

Marc Riddick: That’s really helpful. And then I wanted to go back to the prepared remarks, one of the things you made mention in the prepared remarks is around having a seat at the table with your customers. And I was sort of curious as to whether or not the feedback and some of the areas of concern have changed much maybe over — maybe since the beginning of the year or over the last six months or so as far as, we can understand obviously the delays of and longer cycles and the like. But I was sort of curious as to whether things like the pace of returning to office in person or anything like that has made them make adjustments to maybe where they thought things would be maybe a few months ago?

Tim Brackney: Hey, Marc. I don’t — first of all, to talk about seat at the table, which Kate alluded to in her remarks. I mean, I would say that what that has meant for us in the places where we have strong relationships across our client base and they know us, we’re actually being able to ladder up for opportunities to be able to do more in the consulting role. And I talked a little bit about that. In terms of return to work and some of those types of things, I don’t think that’s really impacted the demand environment for us and hasn’t necessarily been delays. There are certain industries and certain geographies where that’s been more prevalent and we had to react to that. But the kind of the big overwhelming factor that has led to delays and those types of things or positives has come just from the general uncertainty in the macro and it’s had less to do with some of the specific things around things that came out of COVID.

Marc Riddick: Okay. And then last one for me, and I know this is a little squishy, so I apologize in advance. We’ve seen various thoughts around the workforce and changes in the workforce over the last couple of years. Have you seen much in the way of changing demographics or changing age ranges or is there anything meaningfully different in the — in sort of bigger picture demo type of use with your client pool today than it was maybe a couple of years now? Thanks.