Red Robin Gourmet Burgers, Inc. (NASDAQ:RRGB) Q3 2023 Earnings Call Transcript

Red Robin Gourmet Burgers, Inc. (NASDAQ:RRGB) Q3 2023 Earnings Call Transcript November 1, 2023

Red Robin Gourmet Burgers, Inc. beats earnings expectations. Reported EPS is $-0.51655, expectations were $-0.81.

Operator: Good afternoon, everyone. And welcome to the Red Robin Gourmet Burgers, Incorporated Third Quarter 2023 Earnings Call. This conference is being recorded. During management’s presentation and in response to your questions, they will be making forward-looking statements about the company’s business outlook and expectations. These forward-looking statements and all other statements that are not historical facts reflect management’s beliefs and predictions as of today and, therefore, are subject to risks and uncertainties as described in the company’s SEC filings. Management will also discuss non-GAAP financial measures as part of today’s conference call. These non-GAAP measures are not prepared in accordance with generally accepted accounting principles but are intended to illustrate alternative measures of the company’s operating performance that may be useful.

Reconciliations of the non-GAAP financial measures to the most directly comparable GAAP measures can be found in the earnings release. The company has posted its third quarter 2023 earnings release on its website at ir.redrobin.com. Now I’d like to turn the call over to Red Robin’s President and CEO, G.J. Hart. Please go ahead.

G.J. Hart: Good afternoon and thank you all for your interest in Red Robin. I’m joined today by Chief Financial Officer, Todd Wilson, who will review our financial results for the third quarter and annual financial guidance after I conclude my opening remarks. A little more than a year ago and after having served on Red Robin’s Board for two years, I agreed to take on the President and CEO roles because I believed and strongly believed today in the great potential of this iconic brand. And in January, we articulated our North Star plan to restore Red Robin to growth and align and enable all key stakeholders to measure our progress against these strategic priorities. I’ll provide an update on each of the five pillars of our plan in a moment and what we have accomplished so far.

But to begin, we need to revamp our leadership team, bringing on human capital that shares my own passion for Red Robin and has the experience and skillset to nurture a stronger brand, create a better future, and build long term and substantial shareholder value. We now have new leaders in place across every discipline of our leadership team. Additionally, we have highly experienced and capable Board of Directors and recently welcomed Nicole Miller Regan as our newest Director, someone I am sure many of you already know from her many years covering the industry. Across the organization, we have blended very talented and long tenured Red Robin team members with new talent from across the industry. This combination of internal and external talent provides tremendous expertise to Red Robin and positions us well to establish ourselves as the most loved restaurant brand within the communities that we serve.

As I shared in January at the ICR Conference, we have identified course corrections that are necessary for many of the decisions that were made under previous leadership, undoubtedly, who had the best intentions of mind at the time. In the third quarter, comparable restaurant revenue declined 3.4%. This result was in line with our range of expectations and it is important to understand it with full context. In the second half of 2022, Red Robin heavily promoted a combo meal deal significant with national media that offered guests a burger, bottomless side and non-alcoholic beverage for $10, a 30% to 40% discount to retail prices. This promotion drove traffic and sales, but the economics were quite penalizing to profitability. In 2023, as we upgrade all aspects of the guest experience, we have intentionally shifted away from national deep discount promotions and broad loyalty offers to build a healthier, more sustainable and ultimately more profitable traffic base.

However, lapping this 2022 promotion is a headwind we expected for our comparable restaurant revenue and related metrics. Additionally, we made the decision to discontinue the virtual brands that were added in 2020. While this type of offering had its place during the depths of COVID, multiple brands, products and procedures created unnecessary complexity for our operators and distracted the focus of executing a great Red Robin experience. The economics of virtual brands also resulted in minimal profit contribution. Eliminating these virtual brand offerings in July of this year was the right change for the long-term success of Red Robin, despite short-term optics of a comparable restaurant sales headwind of approximately 200 basis points. Finally, we experienced and we observed industry results for sales and traffic weakened particularly in the back half of the third quarter.

We are pleased to see trends improving to start – at the start of the fourth quarter. Through the first four weeks of the fourth quarter, comparable restaurant traffic trends have improved 300 basis points as compared to the final four weeks of the third quarter led by dining traffic. In a few moments I’ll discuss the ongoing proof points of greater guest satisfaction that we expect will lead to traffic growth. We also continue to print proof points. We are creating a healthier business with greater profitability. During the third quarter, we generated $6.8 million in adjusted EBITDA compared to $3.9 million last year. On a year-to-date basis, we have generated $58.3 million in adjusted EBITDA compared to $43.7 million last year, a 33% increase.

We have delivered these increases in profitability, while making substantial improvements and investments back into the guest experience. The total investment in the third quarter was approximately $8 million and the year-to-date totals approximately $16 million. We are making this substantial investment to deliver a great guest experience and increases in guest traffic in time. I’m incredibly proud and thankful for the work of all Red Robin team members. Because of your work and effort, we are making great progress towards each of the five points of our North Star plan that I will now review. First, we are transforming into an operations focused company. Our success rests on the success of our operating partners and restaurant leadership teams.

They are leaders of their restaurant and make the Red Robin experience come to light for their guests and team members. Our operations leaders now have expanded decision making authority and are actively involved in our entire decision making process. They will then share in the rewards of the positive impact of these decisions as they’re made. It has now been two full quarters since we revamped our market partner compensation program for multi-unit operators. They now rightfully see themselves as owners of the restaurants they oversee and are rewarded based on their profits. They’re incentivized to deliver strong financial results like never before and have unlimited upside earnings potential. This helps to recruit and to retain the best talent available.

The multi-unit operator rollout has gone exceedingly well and we are currently preparing to launch the single unit operator managing partner program in early 2024. Second, we are elevating the guest experience. The feedback we have received from guests throughout the year is clear. They are more and more satisfied with their Red Robin experience and recognize and appreciate the changes that we have made in quality of staffing upgrades to our food and unbridled hospitality. We continue to measure increases in guest satisfaction across all guest feedback mechanisms including overall satisfaction for dine-in, which is where most of the guests experience our improvements and total net sentiment and service net sentiment across our Google, Yelp, and TripAdvisor reviews compared to last year.

Returning to Red Robins traditional and an industry best practice staffing model provides our servers with fewer tables so they can provide a great experience to every guest and minimize false waits. We have also added back busters driving increases in cleanliness ratings are better staffed – staffing at the host stand, which has improved wait times and brought back the dedicated expo, who is responsible for the in-restaurant execution of every order. Finally, we have added more than 250 dedicated kitchen managers and expect to substantially complete our manager complement investments by year end. Speaking of food and food quality, recall that we successfully completed the system-wide rollout of flat top grills during the second quarter. This upgraded platform season, the burger’s juices delivering a thicker juicier and more flavorful burger and will serve as the foundation for future innovation.

Team member and guest feedback has been resoundingly positive. Flat top cooking has returned our burger chefs to real cooking, while being simpler to execute and enabling them to deliver a tastier product according to our guests. We have also enhanced our presentation by moving away from wrapping our burgers in wax paper and presenting in a basket to a showcase on a beautiful new plateware. In early October, we took our commitment to returning our burgers to true gourmet status to the next level, unveiling new and improved recipes for each one of our more than 20 gourmet burgers now prepared with higher quality and more flavorful ingredients to deliver on our guest promise and a competitive elevated burger experience. We began communicating these improvements to guests under the banner of Turn Up the YUMMM that builds on the tremendous consumer recognition of our long-term YUMMM tagline.

In addition to our relaunch burger lineup, we introduced new entrees, appetizers, beverages, and seasonal additions to delight our guests with new innovation and provide optionality within the key menu categories that help build check. With this launch, we have now upgraded ingredients including mayonnaise, vine-ripened tomatoes, buns, pickles, fresh pineapples, our sauces, and many other items. In total, we have made enhancements to 85% of our menu. The new menu includes the first executions of our strategy to broaden both the offerings of menu items and the price points under our barbell pricing strategy. And we have added new proteins with the Tsunami Shrimp and the Whiskey River Barbecue Ribs. Our culinary has also developed an amazing Barbecue Burnt Ends Bacon Burger, smashed avocado and Bacon Burger, and we returned a fan-favorite burning love.

While only in place for a few weeks, we have seen great trial on these new and premium price items. Additionally, the appetizers we added are driving incremental incidents of appetizer purchases. As part of our regular practices, we regularly survey our loyalty database and amongst the most dedicated guests who have dined with us over the last quarter, we’re seeing positive sentiment. 46% agree our food quality has improved. 52% acknowledge that our burgers are better. 48% agreed that our service and hospitality has improved. These figures have continually increased as we implement additional changes to improve the guest experience. We’ve also upgraded our bar menu to include high quality brands our guests [indiscernible] Angel’s Envy, and Kendall Jackson in our wine and spirit offerings.

While making quality upgrades to things like our margarita mix with fresh lime juice and agave, alcoholic beverages are a tremendous opportunity for our business. Currently representing only 6% of sales versus a competitive average of over 10%. These changes are the first steps to reinvigorate our bar business and capture this opportunity. Having achieved great gains in staffing levels, hospitality and food quality. We are finalizing preparations for an alpha test group of restaurant renovations I announced last quarter. We plan to have these restaurants operate without interruption through the busy end of year holiday period. Then begin construction right after the New Year. The initial test restaurants are located in Washington, California, and Colorado, and we’ll provide a good sampling of our West Coast footprint to learn from.

Renovations are planned to upgrade the interior ambiance and exterior peel to match the food and hospitality upgrades. In doing so, we are bringing all elements of the guest experience together. Third, we are removing costs and complexity. To help fund our investments back into the guest experience, we have been identifying and then capturing numerous non guest facing savings opportunity. These efforts have been centered in the fantastic work of our supply chain team who have found smart saving levers and have been able to produce products from our vendors of the same or better quality at a lower cost. Year-to-date, we have saved approximately $7 million and expect the savings to total approximately $12 million in 2023. The initiatives implemented in 2023 total an annualized run rate that exceeds $20 million and will carry into the benefit of 2024.

The final key initiative plan to launch in the fourth quarter is a change from frozen to fresh chicken breast. The move to fresh chicken breast is a tremendous quality, flavor and helpful improvement for our guests, and one we expect to result in approximately 5 million annualized savings on that product itself. This type of change illustrates how we think about cost savings as changes that are both good for our guests and for Red Robin. The team continues to do great work capturing these opportunities in 2023 and building a robust pipeline of initiatives to continue this progress in 2024 and beyond. I discussed the complexity aspect earlier as that was the driving force that led to our decision to exit virtual brands. Fourth, we are optimizing guest engagement.

In our ongoing efforts to reinvigorate the Red Robin brand and enhance our restaurant experience, we have been proactively elevating our marketing capabilities. First, given the substantial digital traffic from our guests, we are rapidly improving guest acquisition capabilities and our capacity to target the right audience with timely and pertinent messages. We’ve significantly increased the efficiency of our paid media strategy through more precise targeting, allowing us to reach more guests with the same dollars, and serve up more purposeful messaging. We have shifted towards more category-specific search strategies to capture the attention of guest-seeking experiences like ours. And on top of that, we have tackled both technical and content-related search engines optimization, resulting in a notable 30% surge in organic search traffic.

These efforts have restored growth to the web traffic trend that had been declining. Second, our investments in earned media and social marketing initiatives have positioned our brand and new consumer touch points, fostering engagement with guests eager to see Red Robin’s resurgence and explore our latest menu offerings. We’ve had success garnering coverage in both the trade and consumer media space. And a small example of our commitment to social engagement, our Burgatini [ph] collaborations with Ariana Madix, a celebrity bartender influencer, and U.S. Weekly’s Reality TV Star of the year, generated over 500,000 views in just the first few days, showcasing our brand in a compelling manner. Third, we are committed to forging strong connections with the communities we serve through localized marketing initiatives that support the local community.

This approach is not only building goodwill but driving revenue. Additionally, we executed a nationwide Summer of Yummm promotional tour, offering tastings of our improved burgers, opportunities to win prizes, and enjoyable experiences. The response was overwhelmingly positive, building excitement around our new gourmet burgers and other menu additions. Finally, as we continue to invest in our hospitality model and culinary offerings, we are in the process of refining our loyalty program. Our goal is to deliver more relevant messaging to our over 13 million members, transforming the program into a VIP-like experience, then acquiring new members to foster a new generation of Red Robin ambassadors. Our strategy is to shift away from heavy discounting in favor of rewarding our most loyal guests.

The formal launch of the revamped loyalty program is scheduled in early 2024. Fifth, driving growth in comparable restaurant revenue and unit-level profitability to deliver financial commitments. We are taking a holistic approach to our decision-making engineering the comeback of Red Robin to create a healthy, sustainable, and growing business for the long term. While comparable restaurant revenue declined in the third quarter, we expected that outcome and the decisions that led to it, as I discussed earlier, are the absolute right decisions to set Red Robin up for long-term success. Todd will review the details in a few moments and you will hear that our adjusted EBITDA guidance for 2023 is significantly improved from 2022 results, and well above our initial guidance for 2023.

Now let me turn the call over to Todd.

Todd Wilson: Thank you, G.J., and good afternoon, everyone. I will begin with a recap of our third quarter financial performance and then discuss our financial guidance for 2023. Total revenues were $277.6 million, a decrease of $9.2 million versus the third quarter of fiscal 2022. The decline in revenue was led by a decrease in comparable restaurant revenue of 3.4% due to moving away from the deep discounting marketing promotions and elimination of virtual brands that G.J. discussed earlier. Dine-in sales increased 0.5% as compared to the third quarter of 2022. The dine-in experience is where guests experience all of the hospitality and food investments we have made. We believe the continued sales growth and relative strength of the dine-in business is another data point confirming the changes and investments we have made are right.

As a percentage of restaurant sales, dine-in represented 75.6% of sales in the third quarter, up from 72.4% in the same quarter last year. This consumer shift back to dine-in is a broad trend experienced by many in the industry and is accentuated for Red Robin as we discontinued virtual brands that were only available for off-premise consumption. Off-premise sales declined 15.1% as compared to the third quarter of 2022. Approximately half of that decline is due to the elimination of virtual brands. We have launched initiatives to enhance the off-premise guest experience and promote this offering to become more prominent and visible for those guests looking for a pickup or delivery option. Within off-premise, catering remains a bright spot increasing 27% as compared to the third quarter of 2022.

Catering is a fast growing segment and the team is doing great work to capture this opportunity. Restaurant level operating profit as a percentage of restaurant revenue was 11.1%, a decrease of approximately 150 basis points compared to the third quarter of 2022. The reduction was driven by our intentional investments back into the guest experience through both staffing levels and food quality and the deleveraging impact of the comparable restaurant sales decline. The substantial investment that G.J. referenced earlier is necessary to restore the overall guest experience to levels that made Red Robin so successful in the past. As we have previously discussed, in recent years well-intentioned but misguided cost savings decisions hampered the guest experience and negatively impacted guest traffic.

With the changes we have implemented this year, we already see gains in guest satisfaction and expect this reinvestment will ultimately result in increased guest traffic counts and higher levels of restaurant level operating profit. The investment includes additional restaurant level management which is fixed in nature and therefore deleverages with the lower sales in the third quarter, increased hourly team number staffing levels in both the front and the back of the house, food quality upgrades, and finally improved execution by our operational teams to our operating standards. Inflationary pressure continues to moderate. While inflation is present, we see what we consider to be much more normalized levels. Commodity inflation was approximately 3% in the third quarter, improved from 5% in the second quarter.

We experienced cost increases in beef, potatoes, and bread, mostly offset by favorability and other proteins and fry oil. Hourly wage inflation was approximately 4%, also improved from 5% in the second quarter, and utility inflation blended across gas and electric was approximately 3%. General and administrative costs were approximately $19.2 million, a decrease versus the prior year of $2.3 million. The decreased results from various initiatives we enacted to reduce overhead costs. Additionally, Red Robin held its Annual Leadership Conference in the third quarter of 2022 and did not hold an Annual Conference in the third quarter of 2023. Instead, led by G.J., the leadership team met with our managing partners and operations leaders in multiple town hall rally settings earlier in 2023 to celebrate and communicate with them.

We intentionally reduced marketing and promotional activity in 2023 compared to 2022 to support our hospitality investment. Selling expenses were approximately $8.8 million, a decrease versus the prior year of approximately $5.4 million, led by reduced media spending on social and local channels. We have intentionally paced our investment in selling dollars through the year, keeping powder dry. With our hospitality upgrades in place and the launch of the new menu in October, we expect a sequential increase in spend from the third quarter to the fourth quarter of approximately 30% to promote this new news. Discounts represented 3.7% of revenue, a decline of 230 basis points compared to the third quarter of 2022. Adjusted EBITDA was approximately $6.8 million compared to approximately $3.9 million in the third quarter of 2022.

In August, we completed a second sale-leaseback transaction with Essential Properties Realty Trust to sell and simultaneously lease back nine owned properties. The transaction generated gross proceeds of approximately $30.4 million, which was used to pay down debt and accelerate investments to drive growth. Also during the third quarter, we marketed a third tranche of owned properties and received positive interest and multiple bids from investors. We continue to engage with our top bidders and may select a winning bid in the fourth quarter. If completed, we expect the net proceeds will be used to repay debt pursuant to the credit agreement. The Sale-Leaseback transaction completed to date have allowed us to repay approximately $25 million of debt, carrying an interest rate that would have exceeded 12% during the third quarter.

Our goal, as we continue to improve the profitability of the company, is to reduce our debt and leverage metrics to levels that allow us to refinance the remaining debt at more favorable interest rates, further freeing cash that is currently allocated to interest payments. We ended the third quarter with approximately $48.6 million of cash and cash equivalents, $12.3 million of restricted cash and $25 million available borrowing capacity under our revolving line of credit. At quarter end, our outstanding principal balance under our credit agreement was $189.1 million, down from $197.5 million as of the end of the second quarter and letters of credit outstanding were $11.7 million. During the third quarter, among other items, we used cash to repay $8.4 million of debt, purchased $5 million of stock and deploy $11.3 million for capital expenditures.

With respect to our 2023 financial guidance metrics, we reiterate our revenue guidance of at least $1.3 billion and comparable restaurant revenue guidance increase of 1% to 3%. As texture for the fourth quarter portion of this guidance, we will be pulling out a few items. First, the third quarter of 2022 is the largest promotional hurdle to lap from last year because it marked the launch of the $10 meal deal and saw the greatest guest response. Comparable restaurant sales from 2022 are progressively easier comparisons through the fourth quarter. Second, our traffic trends relative to 2019 have been consistent for the past five months, and we expect will continue through the fourth quarter. Third, as I mentioned earlier, we have intentionally kept powder dry on the selling or marketing front.

We anticipate this added sequential investment in the fourth quarter will further support and drive sales. Finally, as we have noted previously, fiscal 2023 is a 53-week year. We will experience the benefit of the added week during the fourth quarter with a 13-week quarter this year versus our typical 12 weeks. We expect the added week will benefit sales by approximately $28 million and adjusted EBITDA by approximately $4 million. We expect restaurant level operating profit between 13% and 13.5% of restaurant sales. We previously guided to at least 13.5%. The change is primarily due to additional investments in the guest experience primarily related to food and timing changes in our cost save estimates. We now expect selling and general and administrative costs between $123 million and $127 million, revised from our prior range of $127 million to $132 million.

This change is due to cost savings opportunities we expect to capture and revised estimates for annual incentive compensation program expenses. We reiterate our capital expenditure guidance of $45 million to $50 million. Our adjusted EBITDA guidance has been tightened to a range of $72.5 million to $77.5 million, compared to $72.5 million to $82.5 million previously. Recall our original guidance was a range of $62.5 million to $72.5 million and our actual adjusted EBITDA last year in fiscal 2022 totaled $52.1 million. In summary, the quarter demonstrated strategic, operational and financial progress against our objectives, and we look forward to finishing the year strong and preparing for a successful 2024. With that, I will turn the call back over to G.J.

G.J. Hart: Thank you, Todd. As our North Star plan implementation rolls on, Red Robin’s comeback will advance. In summary, we are executing against our strategic vision with an enhanced guest experience through investments in labor and food are expected to drive long-term traffic growth. We are taking action to improve our margin structure to reduce discounting and smart cost savings that will benefit our profitability in 2024 and beyond and we are strengthening our balance sheet with adjusted EBITDA far exceeding 2022, allowing for debt reduction and incremental free cash flow to reinvest in the business. We are truly eager to continue on this journey, build an incredible brand history that goes back more than five decades and ensuring that we will have a successful and sustainable business for many years to come.

I feel very fortunate to be leading this incredible group of dedicated people who are committed to serving our guests and enhancing long-term value for our shareholders. We would now be happy to take your questions. Operator, please open the lines.

Operator: Thank you, sir. [Operator Instructions] Our first question is from Todd Brooks of Benchmark Company. Please go ahead.

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Q&A Session

Todd Brooks: Hey, good evening, everyone. Thanks for taking my questions. Two questions for you, if I may. One, I’m just thinking about the pressure that the Full Service Group saw from a traffic standpoint in August and September and lapping some of the post-Omicron strength from the prior year. If I put that headwind together with that kind of 500 basis points that you talked about for lapping the $10 meal deal and then a couple of hundred basis points from the exit of the virtual brands. I know we’re not seen traffic increases, but do you believe that you’re seeing traction from your initiatives that muted what, if the industry slowdown has been mirrored at Red Robin, probably would have led to lower numbers. My sense is there may be traffic improvements that are hidden in the reported numbers for the quarter.

Todd Wilson: Hey, Todd. Todd Wilson here. Good to talk to you. We have the same broad interpretation. We tried to call out through the prepared comments, the headwind of the virtual brands discontinuation and we had talked, as you mentioned about the $10 meal deal lap, both the offer itself being such a discount as well as all of the marketing activity that supported it last year as a 300 basis point to 500 basis point headwind. So we interpret it the same way. And part of the internal analysis that we’ve done, we evaluated Q2 trends to Q3 trends and we walk away very comfortable with the track that we’re on encouraged with the improvements that we’re seeing in guest satisfaction as well as what we interpret as the underlying traffic trend.

So yes, I think you call it spot on. There are very intentional decisions that we’ve made that are right for the long-term of the business that are resulting in these figures. But we think it sets us up very well as we turn the corner, both in Q4 and turning the corner into next year.

Todd Brooks: That’s great. Thanks Todd. Then my second question and I’ll get back in queue. You talked about keeping your powder dry on the marketing side of things and now having the platform and the menu expansion, the ingredients on 85% of the items where you want them in the service model, right? When do we start seeing more aggressive efforts on the selling expense side when we’re looking at Q4 here is across the holiday window, when you guys are thinking that you’ll start to really go and start to push on messaging the new experience at Red Robin? Thanks.

G.J. Hart: Hey, Todd, it’s G.J. here. Look, first of all, when you make this many changes, you want to make sure that execution is at a high level. So it takes a little bit of time. And so what I would say to you is that we’ll be ramping up that investment throughout the quarter. And I wouldn’t say that it’s heavily back loaded towards the holiday season. I would tell you it’s sooner than that. But we wanted to make sure that that we were executing at a high level and get comfortable with that. Is that helpful?

Todd Brooks: Yes, that is. Thanks, G.J. I’ll go back into queue.

Operator: Thank you. The next question is from Alex Slagle of Jefferies. Please go ahead.

Alex Slagle: Thank you. I appreciate all the details and color you guys gave in the prepared remarks. That was very helpful. Trying to look through things. One thing I wanted to clarify was maybe walk through the areas of incremental year-over-year investment and the guess experience in the quarter. I think you mentioned $8 million number and maybe talk about the expectations for the 4Q, what that looks like. I don’t know if this time line has evolved at all? And then on the other side, the incremental cost benefits you realized, it sounds like the quarter it was maybe a $3 million incremental benefit or so. And I guess if you could just kind of clarify what the outlook is, the time line for getting to that $20 million savings run rate, sort of what the cadence looks like on that end?