Don’t be confused. I mean, we are people-focused, technology-enabled, and we’ll lean into that. But there’s areas of opportunity for us. And what you’ll see us do here over the course of 2024 is to continue to lean into the details and start to bend the trend. So, some of our efforts, whether it’s BMA or teams, are showing positive results. But we also have a few agents that are leaving the network that might want to stay. And you can understand this. I mean, people don’t necessarily leave a brand or a company. They leave a manager. And so, the same holds true for agents. And, you’ll see us continue with differentiated programs over the course of 2024 to help agents find a home where they can be productive and feel welcomed and continue to do the great work that they do with consumers every single day.
Ryan McKeveny: Yes, thanks so much. That’s really helpful commentary from both of you. Karri, just one final on the international agent count. Obviously, it’s been a big growth component of things. If we just look at the January 2024 operating stats against 4Q, it looks like at least through January there’s a bit of a step lower internationally. I guess I’m curious if there’s anything to call out there. I know you already made the comment that big picture, you think that’ll remain a growth driver. But, anything going on near term to call out there?
Karri Callahan: Yes, you’re right. We did see a little bit of pressure in January. A lot of times our global regions kind of evaluate quotas, non-performing agents and offices throughout the year. And we have some volatility just in terms of how that activity is reported. And that just happened to be reported in January. The thing I would note is what we’re seeing in February so far is that the international agent count is off to a solid start. And as I mentioned earlier, we expect to kind of see that healthy growth rate continue as we progress through 2024.
Ryan McKeveny: Okay, perfect. Thank you so much.
Operator: Your next question comes from the line of Ronald Kamdem from Morgan Stanley. Please go ahead.
Ronald Kamdem: Great. Hi, welcome, Erik, and congrats to everyone. Just a couple quick ones. Just looking at the 10K regarding sort of the settlement agreement, I think you mentioned that sort of May 9th is a final approval hearing. But I guess I was surprised to see that, you know, there was some additional disclosures. So on February 15th, looks like the DOJ filed a statement here denying approval of another settlement. Looks like there were some additional litigation claims that were also disclosed this quarter versus last. So I guess the question is, are those additional disclosures, are we supposed to, how are we supposed to think about those? Are they completely irrelevant, not related to the May 9th situation? Do they have an impact? And sort of bigger picture as you sort of take a step-back, how does that impact just how long this litigation settlement could be an overhang for the company? Thanks.
Karri Callahan: Hi, good morning, Ron. It’s Karri. So I think a couple of things that I want to stress about the settlement. First and foremost, we, as Erik mentioned, are extremely happy with the decisions that we made to settle the cases on behalf of our network, our franchisees, our agents, and really all of our stakeholders. As it relates to a lot of the additional disclosures, those relate to some copycat cases that have subsequently been filed after the October 31st verdict. Importantly to note, our settlement does cover and releases us on all claims for home sellers on a nationwide basis. So once May 9th gets here, we are cautiously optimistic about final approval. And we expect those, copycat cases would go away and be subsumed. We obviously just had to disclose the fact that they did exist as it relates to the company.
Ronald Kamdem: Got it.
Operator: Your next question comes from the line of John Campbell from Stephens. Please go ahead.
John Campbell: Hey, guys. Good morning.
Karri Callahan: Good morning.
John Campbell: I wanted to zoom out and maybe talk overall strategy. I mean, it sounds like you guys are remaining laser focused on, the better domestic growth. You rolled out a ton of new initiatives that, some of those appear pretty promising on our end. You’ve pivoted away, in the past, you had a philosophy around kind of owning the technology. Obviously you’ve outsourced that and kind of partnered. So that was a pretty big pivot, but I’m curious about whether you’re considering if all things are on the table, like I’m thinking more about like the legacy items, maybe the foundation of the business. So thinking of things like the continuing franchise fees and then annual dues and then, also the minimum agent count. I know that’s here and there is called a little bit of strife with, with some owners. So I’m wondering if you’re considering changing some of those items and maybe if you could talk to those?
Erik Carlson: Hey, John, it’s Erik. How are you doing?
John Campbell: Good.
Erik Carlson: Look, I think, yeah, I think that, we’ve got a great foundation in place. And so a few things here, one is, in my opening remarks, I hinted towards it, but, just from a baseline perspective, we’re not going to throw necessarily the baby out with the bathwater. Right. So you’ve got a good foundation in place. We’re going to operate as effectively and as efficiently as, as we can. Right. So that may be a bit more sales rigor, that may be disciplined around a few other items, but I come from obviously an operations background and I’ll bring a little bit of that obviously to RE/MAX and to help also franchisees in their local communities, run better businesses and be more effective and efficient. On your technology front, I said it earlier, but I’ll reinforce it.
