Rackspace Technology, Inc. (NASDAQ:RXT) Q1 2023 Earnings Call Transcript

Rackspace Technology, Inc. (NASDAQ:RXT) Q1 2023 Earnings Call Transcript May 9, 2023

Operator: Good afternoon and thank you for standing by. Welcome to Rackspace Technology’s First Quarter 2023 Earnings Conference Call. At this time, all participants are in a listen-only mode. After the presentation, there will be a question-and-answer session. Please be advised that today’s call is being recorded. I would now like to turn the call over to Robert Watson, Vice President of Corporate Finance. Please go ahead, sir.

Robert Watson: Thank you, and good afternoon. I am joined today by Amar Maletira, our Chief Executive Officer; and Bobby Molu, our Chief Financial Officer. This quarter we will begin reporting in our new operating segments, Public Cloud and Private Cloud. As we previously communicated, our prior Multicloud segment has been separated into its Public and Private Cloud components, and our prior Apps & Cross Platform segment has been merged into Public and Private Cloud based on the underlying nature of the products and offerings. Our prior OpenStack segment has been collapsed into Private Cloud. However, we will continue to provide visibility into OpenStack revenue. Please refer to our Investor Relations website for historical financials in the new segments, definitions of financial metrics and other supplemental materials to today’s earnings announcement.

As a reminder, certain comments we make on this call will be forward-looking. These statements involve risks and uncertainties, which could cause actual results to differ. A discussion of these risks and uncertainties is included in our SEC filings. Rackspace Technology assumes no obligation to update the information presented on the call, except as required by law. Our presentation includes certain non-GAAP financial measures and adjustments to these measures, which we believe provide useful information to our investors. In accordance with SEC rules, we have provided a reconciliation of these measures to their most directly comparable GAAP measures in the earnings release and presentation, both of which are available on our IR website. I will now turn the call over to Amar for an update on the business.

Amar Maletira: Thank you, Robert. Let me start by sharing some of our first quarter achievements. First, we delivered revenue and profit above the midpoint of our guidance for the first quarter. Meeting our commitments remains a priority. So, I’m pleased we were able to achieve these results while navigating a challenging macroeconomic and industry environment. Second, we have now completed our first full quarter in our new two business unit operating model. We are already seeing progress with increased focus in new offerings, demand generation and targeted verticalization. We have also identified new opportunities for cost efficiencies. Third, with the creation of these new business units, today, we have published two years of quarterly financials in our new segmentation.

This also fulfills another one of my commitments to provide greater transparency. Fourth, I’ve completed the buildout of my leadership team with the appointment of two talented executives, Michael Bross has been named our Chief Legal Officer, a Rackspace veteran of 16 years. Michael has most recently been serving as an Interim Chief Legal Officer, where he has clearly demonstrated skills and leadership required to take on this role full time. And Kellie Teal-Guess has been named our Chief Human Resources Officer. Kellie brings over 30 years of experience in global human resources with a strong background in strategy and execution, talent management, organizational design and change management. And finally, since the beginning of the year, we have added three highly accomplished technology executives: Anthony Roberts, Betsy Atkins and Tony Scott to the Rackspace Board of Directors.

I’m very pleased that they have chosen to join our Board and look forward to working with them closely. So, we continue to make progress on the objectives I established upon becoming CEO, realigning the Company’s operating model to better sell the attractive markets we operate in, build a seasoned executive team to drive our strategy forward, and strengthening our Board. We are still in the early days of these changes, so it will take time for progress to be reflected in our financial results. Before we provide an update on the new operating segments, let me give my perspective on the market. There has been little improvement to the macro environment since we last spoke with you. Customers remain cautious, resulting in lengthening sales cycles and deferred decisions.

Other companies in our industry are reporting the same trends. However, we still expect our market to enjoy strong growth over the long-term as multicloud is a key enabler of digital transformation and improving business outcomes. So, we are using this flattening of the market to better position our company to capitalize ones growth rebounds. Our customers know they need our help, migrating and leveraging multicloud. So our focus is on building the tools and services to meet them wherever they are in their digital transformation journey. Now, let me turn to our new segments. With the two business unit structure and the hiring of new leadership, we are prepared to better leverage the unique competitive advantages of each business. We are now engaging more closely with our customers and developing products and solutions that align to the specific market needs.

We have a global footprint, flexible delivery model, and the depth and breadth of capabilities, all strong competitive advantages that enable us to deliver differentiated value for our customers. And since we address both public and Private Cloud, we can provide an unbiased point of view to ensure our customers achieve an optimal outcome. The Public Cloud business unit operates as a service centric capital light model. We engage deeply with customers to manage cloud complexity and deliver value added cloud solutions in infrastructure, application, data and security, through managed services, Rackspace Elastic Engineering and professional services engagements. D K Sinha, leader of the Public Cloud Business unit, joined us mid last year and has been instrumental in shifting the organization from infrastructure resale to value added services with an emphasis on customer partnership.

DK and his team are driving our customer first approach and developing strong relationships with both, current and prospective customers. As an example, we recently helped a large North American university to containerize the PeopleSoft environment, and we also partnered with a large Asian customer to unify seven disparate data systems onto the Azure platform, enabling business insights for their stakeholders. We have built a services oriented leadership team, and our focus is to continue to flawlessly execute our strategy to deliver industry leading growth. Turning to the Private Cloud, this business is a technology forwarded capital intensive model. We are one of the largest scale players in hosted Private Cloud and have a diverse set of offerings to address a broad set of customer segments and industries.

Our strategy is to help customers efficiently and effectively move workloads from in-house data centers as well as workloads that may not operate efficiently in the Public Cloud. Rackspace’s Private Cloud solutions can help customers address these challenges. Brian Lillie joined us to lead the Private Cloud business unit last quarter and is improving our execution, management focus and accountability. He has already made management changes and recently hired a new Chief Product Officer and Chief Revenue Officer. I’m also delighted to see us innovating again in a business we had taken for granted for far too long. As an example, Brian, in collaboration with our CTO, Srini Koushik, has plans to launch a next generation Private Cloud offering later in the year.

This will take advantage of modern open source and cloud native technologies like Kubernetes and Containers. This will offer customers a full suite of Private Cloud offerings that span from bare metal to virtual machines to containers to serverless computing. Our strategy supports the secular trend of customers moving to a more capital-light model, migrating workloads out of the data centers to a managed solutions environment. Hence, this is just one of our initiatives to provide customers with a broader set of options in areas where they lack multicloud capabilities. It’ll take time to show results, but Brian and his team are focused on growing the business and improving our execution. There is a bright future ahead for Private Cloud with an immense market opportunity.

In summary, just four months into this new model, we are already seeing some of the benefits. First, each segment is more focused on identifying opportunities that they can leverage their unique competitive advantages to capitalize on their attractive growth market. Second, we have uncovered potential new operating efficiencies at both, the business unit and corporate levels. And third, we have increased accountability across the Company. As we have stated previously, our goal is to exit 2023 with a competitive cost structure and a strong pipeline backlog to drive profitable growth heading into 2024. I will now turn the call over to Bobby for an update on the financials before wrapping up with some closing thoughts. Bobby, over to you.

Bobby Molu: Thank you, Amar. I will cover the total company results for the first quarter, then share some details on our segment performance, followed by our Q2 guidance. Total company revenue of $759 million was down 2% year-over-year, and slightly above the midpoint of our guidance. Non-GAAP net revenue is a metric we are introducing that applies net accounting to Public Cloud infrastructure resale revenue. For clarity, non-GAAP net revenue includes all revenue from our Private Cloud business unit, Public Cloud services revenues, and only the profit component of Public Cloud infrastructure resale. We believe non-GAAP net revenue provides investors with the visibility to the true margin profile of our business. Please refer to our Investor Relations website for more details and definitions.

For the first quarter, total non-GAAP net revenue was $460 million, down 9% year-over-year, driven by continued declines in Private Cloud, which as a reminder now includes legacy OpenStack. Non-GAAP gross profit of $179 million was 24% of total revenue and 39% of non-GAAP net revenue. Non-GAAP operating profit was $51 million, slightly ahead of the midpoint of our guidance. This was down 55% year-over-year, primarily due to revenue declines in our Private Cloud business unit. Non-GAAP operating margin was 7% of total revenue and 11% of non-GAAP net revenue, and non-GAAP loss per share was $0.02, within our guided loss per share range of $0.01 to $0.05. Cash flow from operations was negative $2 million and free cash flow was negative $14 million in the first quarter.

These results were in line with expectations due to our strong working capital management, which largely offset the impacts of the Company bonus payout and a large vendor prepayment. We ended the quarter with a cash balance of $174 million and remained laser focused on cash flow generation. Total CapEx for the first quarter was $72 million, while cash CapEx was $12 million. CapEx intensity was 9% and 2%, respectively. CapEx for the quarter was higher than recent quarters, driven in part by capital requirements for a new customer we signed in Q3 2022. With regards to this customer, as we began to execute in Q1, we became concerned about the viability of the arrangement and ultimately it did not materialize as anticipated. The capital purchase is fungible and will be redeployed to other business requirements.

As such, you should expect CapEx to be lower for the next few quarters and remain in our typical 5% to 7% total CapEx intensity range for the full year. Additionally, in the first quarter, we recorded $543 million of non-cash goodwill impairment charges as result of the January 1st relocation of goodwill due to the business unit realignment and the decrease in our market capitalization. Onto our segment results. Now that we are operating in our new segments, Public Cloud and Private Cloud, we will no longer report the Multicloud, Apps & Cross Platform and OpenStack segments after this quarter. Please refer to our Investor Relations website for historical financial information in the new segments and our earnings presentation for an estimate of our Q1 2023 revenue in the prior segments.

For Public Cloud, revenue of $445 million was up 7% year-over-year, driven primarily by our infrastructure resale business. Public Cloud non-GAAP net revenue, again, this includes our Public Cloud services revenue and infrastructure resale profit, was $146 million, up 1% year-over-year. While revenue growth in services was 3% in Q1, it will take some time for the business to reach sustained growth, in line with the market as we pivot to a services-led motion. Gross margin for our Public Cloud segment was 12% of total revenue and 37% of non-GAAP net revenue. Segment operating profit in Public Cloud was $25 million, which was 6% of total segment revenue and 17% of non-GAAP net revenue. In Private Cloud, total revenue for Q1 was $314 million, which includes legacy OpenStack revenues of $34 million and was down 12% year-over-year.

The Private Cloud segment revenue decrease resulted from declines in our Private Cloud offerings and legacy OpenStack as well as the impact from the December Hosted Exchange ransomware incident. As a reminder, the Hosted Exchange email business represented less than 1% of the total company revenue and roughly 2% of Private Cloud revenue. Private Cloud gross margin was 40% and segment operating profit was $93 million at an operating margin of 30%. Given the continued widespread attention in the macro environment and financial sector disruption, I would like to reiterate some important points regarding our balance sheet and capital structure. First, we have a solid debt structure with favorable terms, which was less impacted by the recent run-up in interest rates.

Over 70% of the debt is either fixed or hedged and the average interest rate on our total debt was 5.5% for the first quarter. We have no funded debt maturities until 2028 and we have no maintenance covenants, which gives a significant flexibility and runway as we execute our transformation plan. Second, Rackspace has nearly $550 million of liquidity comprised of $174 million of cash on the balance sheet and a $375 million undrawn revolver. It is worth noting that our revolver commitments are provided by some of the largest global financial institutions, and we have no exposure to the U.S. regional banks that have recently faced challenges. And finally, in the first quarter, we opportunistically spent $10 million of cash to repurchase $23 million of our senior unsecured notes in the marketplace at a deep discount.

These transactions were at an average price of approximately $0.43 on the dollar and will result in $1.2 million of annual interest expense savings. We will continue to monitor and assess further opportunities to deploy capital and drive shareholder value. As Amar noted in his prepared remarks, 2023 will be a transformational year, and we believe our performance will reflect that. We will continue to focus on preserving cash optimizing our expenses. We know it will take time for the transformation to drive improved financial performance, but we expect to begin seeing sustained progress in 2024. And with that backdrop, here’s the guidance for Q2. We expect total revenue in the range of $725 million to $735 million. From a segment perspective, we expect Public Cloud revenue of $430 million to $435 million; and Private Cloud revenue of $295 million to $300 million; non-GAAP operating profit of $33 million to $37 million; non-GAAP loss per share of $0.07 to $0.09; additionally, non GAAP other expense of $57 million to $59 million; non-GAAP tax rate of 26%; non-GAAP share count of 214 million to 216 million.

And as we noted last quarter, we expect Q2 cash flow from operation and free cash flow to be positive. Lastly, we expect Q2 operating profit to be the trough with sequential profit improvement anticipated for the remainder of 2023, driven primarily by cost reduction and some improvement in mix. I will now turn the call back over to Amar for some closing comments.

Amar Maletira: Thanks, Bobby. As I mentioned last quarter, 2023 is a transformation year, and we expect performance to be choppy. This is reflected in our guidance, but as Bobby noted, we do anticipate Q2 being the low point from an operating profit perspective. We are fortunate to operate in growing markets and are working hard to improve our execution across the board. We are focused on four priorities to turn around our company’s financial performance. First, grow our Public Cloud services business at or above market; second stem, the decline in Private Cloud offerings, excluding OpenStack; third, build a highly efficient cost structure; and lastly, drives sustained growth in profit and free cash flow. We are making progress, but we have a lot of hard work ahead. We have a good strategy, a solid plan, and a strong team. So, I’m confident we’ll get this done. And with that, we’ll take your questions.

Q&A Session

Operator: Thank you. Your first question comes from the line of Frank Louthan from Raymond James.

Frank Louthan: Great. Thank you. Could you just give us a little more color on what’s in the Public and the Private Cloud? I assume that OpenStack and Apps & Cross Platform are in Private Cloud. And the relative profitability there, how should we think about that and how quickly you can sort of exit those businesses and then look for other opportunities for Private Cloud?

Amar Maletira: Yes. Frank, thanks for the question. So, your question is around what’s in the Private Cloud segment or both, Private and Public Cloud?

Frank Louthan: Well, kind of how you divided them up and just what we should think about from — the difference in profitability?

Amar Maletira: Yes, absolutely. So, Frank, the Private Cloud segment includes both, private cloud, which includes managed hosting, and we have also included OpenStack, which shares the infrastructure with Private Cloud and is also managed by Brian Lillie. Some of the Apps & Cross Platform that put pertains to private cloud is also included in the Private Cloud segment. So, Private Cloud segment addresses the private cloud market and vice versa. Public Cloud segment has infrastructure resale that we do across all the three hyperscalers and the services for Public Cloud. That includes services for infrastructure, application, data and security, both in a managed services, elastic engineering and professional services. So, those are two segments.

Now from a profitability perspective, Public Cloud — Public Cloud, when you look at gross margins, and we have provided the gross margins to you in the segment financials. So, it’s operating at around 36% gross margins in Public Cloud on a net basis, which is using gross profit as a percentage of net revenue. And Bobby defined what net revenue is in his prepared remarks. Overall, the gross margins — on a gross basis was about close to 12%, so on a net basis was about 36%. Now, the reason why we provided that metric to you so that you can really understand the underlying gross margins of the business after excluding the impact of the infrastructure resale gross margins, which basically dilutes the gross margins, as you know, gross margins for infrastructure resale is very low.

On the Private Cloud side, the gross margins that we posted in Q1 is about 40%. So, as you can see here, we have given a lot of transparency in our financials now. This is how we are going to manage the business internally. So we have two leaders managing Public and Private Cloud. And this is how we are going to report externally to the Street.

Frank Louthan: Right. That’s great. And just follow-up on the trough in the Q2 profitability. So, you said it’s going to improve sequentially, mostly from cost cutting. What else can you give us? What gives you the confidence that this is the trough and we’re going to be moving forward from there?

Bobby Molu: Yes. Hey Frank. So, look, we’ve provided guidance here in terms of Q2 being the low point. We’re pretty confident about that because we’ve got some significant cost actions underway and in play. As we segmented the business into these to be used, we’ve talked about that, we’ve uncovered some significant opportunities to take cost out, which we’re executing on and we’ve kind of doubled down on that for the second half as we’ve seen kind of the macroeconomic environment kind of stall. So, we’re pretty confident — very confident that we will see sequential improvement in Q3 and Q4 going forward. At the same time, we will see a little bit of a mix improvement too, that that should help us. So, that’s what gives us confidence.

Amar Maletira: So, if I can just build on that, Frank, if I may, right? I think, the other question is for us, what are the early indicators of progress, right? And as we go, segment the two businesses of — our entire business into two business units, I’m focused on three indicators as a measure of a successful turnaround of this company. First, in Public Cloud, I’m keeping a close watch on a services growth and how the mix of the business is changing from low margin in front to a high margin services business. Now, as you know, since building a services backlog typically takes around six to nine months, and that’s what process we already initiated. I expect fiscal ‘23 to be a very low growth year for services with growth acceleration in fiscal 2024.

So that’s the first indicator. The second in Private Cloud, I’m very focused on making sure that we arrest the decline in revenue excluding the impact of OpenStack. So we have initiatives in place to both grow the bookings and backlog, while also actively reducing the churn. And in Private Cloud, as you know, given the long sales cycle and time it takes to implement the solution, I do expect better performance starting in 2024. And just to give you a little bit additional color here, Frank, every percentage point of improvement in revenue growth adds roughly about $7 million to $8 million of incremental profit due to the high fixed cost and the positive operating leverage we have in the Private Cloud business. And the final metric, both Bobby and I are very much focused on is making sure that we go drive cost efficiencies.

As you know, as we split the business into two business unit, we have uncovered additional operating efficiencies that we can go drive and also on the cash flow side, focused on cash flow generation and preservation. These are things that Bobby and I will be keeping a close tab on.

Operator: Our next question comes on the line of Kevin McVeigh from Credit Suisse.

Kevin McVeigh: Great. Thanks so much and appreciate the additional disclosures. Hey Amar or Bobby, any way to think about what free cash flow should be for 2023 and the EBITDA associated with that? And what type of macro environment — I mean, you are pretty comfortable with the current environment, like what type of macro outlook are you assuming as you work your way through this transition?

Bobby Molu: So Kevin, look, for free cash flow, like we said in our Q4 earnings call back in February, we did anticipate Q1 cash flow to be slightly negative, but we do expect positive cash flow from operations in the remaining quarters. And we do expect free cash flow to be margin positive for the full year. From an EBITDA perspective?

Amar Maletira: So, I think — so on the EBITDA perspective, Kevin, we expect EBIT to trough this quarter in Q2 and then from there sequentially improve. Now, we don’t want to provide the EBITDA forecast for the full year — both revenue and EBITDA forecast. I would like to give you an outlook one quarter at a time, given the uncertain macro environment and also given the transformation that we are driving. So, we need some room here to go change the mix of the business, Kevin, to more of services compared to infrastructure resale. So, there are a lot of moving parts here. So we will guide you one quarter at a time. But as Bobby mentioned, we expect free cash flow to be marginally positive. And we landed in a good place in Q1 given all the one-time cash expenses that we had in Q1.

Bobby Molu: And then from a macro perspective, just on that point there Kevin, look, it’s a tough macro right now, right? So our assumption is it remains tough. And the market doesn’t get — the macro doesn’t get any better either. That’s kind of our assumption going to these — sorry, Q2 guidance, and then, as well into our full year cash flow and free cash flow guidance.

Kevin McVeigh: Great. And then it looked like you took the opportunity to acquire some senior notes about $23 million. Should we expect more of that over the course of the year or just any thoughts around that?

Bobby Molu: Yes. Look, Kevin. Look, our debt is trading at high discounts, so we do see that. And we did purchase $23 million of unsecured bonds at the $10 million that you talked about. When it comes to repurchasing debt, I mean, we will consider it, but our priority is investing the business, so that we can pivot to profitable growth going forward. That’s our priority. Our capital allocation priorities haven’t changed and our top priority remains investing in the business, so.

Amar Maletira: And if I can just add to that, Bobby, very well said, we also want to be prudent about maintaining liquidity, Kevin, given the given the uncertain macro environment and also our ongoing transformation. So we will balance all those things. Investing organically as Bobby mentioned, being opportunistic if you have to, but also making sure that, we maintain sufficient liquidity, given the transformation and the macro outlook.

Kevin McVeigh: Thank you.

Operator: The next question comes from the line of Ramsey El-Assel from Barclays. Please go ahead with your question.

Unidentified Analyst: Hi. This is Ryan Campbell on for Ramsey. Thanks for taking my questions today. I was hoping you could provide a little additional color on the bookings pipeline. What dynamics are you seeing from current clients versus new logos? And then, from a sales perspective, has your approach changed in order to accelerate the shift to higher value services?

Amar Maletira: Yes. I’ll take both. Let me just talk about the macro environment a little bit here and take the opportunity to do that and then I will give you some color on bookings and then, what is changing within this go-to-market organization to drive higher margin mix of services. So when you take — similar to what we said last quarter, many companies who we compete with in the cloud ecosystem remain cautious about the broader macro outlook and the impact that they’re seeing to demand. We see different dynamics in our Public Cloud as well as the Private Cloud business. For example, in Public Cloud, when we talk to our customers, most of our customers are focused on optimizing their cloud spend, and all the discretionary spend is under heavy scrutiny, whereas in Private Cloud, customers are looking to move out of their data centers.

They want to reduce their CapEx investments. And they’re also looking at moving workloads that are not operating efficiently in Public Cloud. So, again, as Bobby mentioned, we are prepared to navigate the slowdown while preparing for a rebound. So, we’ll continue to manage our expenses. We are also expanding our services and solutions offerings across both public and Private Cloud. And in summary, I’d say, we are trying to take advantage of the current macro conditions to complete our transformation and improve execution, so as the customer’s spending returns to normal we’ll be prepared to capture the demand and begin to grow at our above market. So, that’s the — that’s our strategy here and how we want to execute. Now, coming to bookings, we did expect a bit of a slowdown in bookings volume, driven by both the impact of macroenvironment as well as a reorganization.

Now, as I mentioned in my prepared remarks, we continue to see longer sales cycles as companies reevaluate their spending, shift focus to cost optimization, as I mentioned earlier. So, in terms of performance specific to our first quarter, although we do not give specific bookings number, bookings were off to a slow start across all geographies. However, as the quarter progressed, our bookings showed typical sequential improvement within the quarter. And we continue to drive mix shift to services in our Public Cloud business. I’m glad where we landed from a mixed perspective, but we still need to go make sure that we start growing our services bookings at or above market. So, there’s some work to be done there. We saw our funnel in certain verticals in Private Cloud.

Specifically in healthcare, it continues to improve, which is very encouraging right. Now, from a sales perspective there’s definitely a shift in how we go to market today, right? So, we used to have an infrastructure resale motion with services attached. We are flipping it to a services led motion with infrastructure resale as an attached wherever we can, right? We are not forcing that. We are also having the right level of discussion, whether it’s with the CDOs or chief data officers for our data services, or we go and talk with the business guys for application modernization services. So, this is a different motion than what we had in the last couple of years. We are also focusing on enterprise accounts as well as mid-market. Enterprise account is — we are focusing on the large 25, 30 accounts so that we can selectively penetrate those enterprise accounts using a client principal model, whereas on the mid-market, which I believe is a sweet spot for the size we are and the biggest opportunity for us to expand is in mid-market for Public Cloud services, where we are using a different approach.

So, we have a regional model, we have a model by service line, and we do have some sales specialists. So, this is — we are really transforming the way we go to the market and have a discussion with the customer. But more importantly, we are keeping customer at the center of whatever we do and drive more affinity to the customer. That’s how we believe that we can win more business. Any other question? John? Can you hear us?

Operator: It would appear who was on mute? Let’s move to the next question. Our next question comes from the line Abdullah Khan from Evercore.

Unidentified Analyst: Hi everyone. Abdullah speaking in for Amit Daryanani. And I wanted to ask about specifically Public Cloud gross margins in the quarter. And I noticed that they’re at about 36%, as you mentioned number versus like 46% in Q1 of ‘22, and that’s based on marginally higher net revenue. So I just wanted to ask what drove the decline and how we can expect that to beat or grow or stabilize going forward.

Amar Maletira: Yes. Thanks, Abdullah. I hope you’re doing well. Listen, I think you’re absolutely right. Our gross margins were 36% on a net basis, and it was roughly 46% last year. Now, what is happening here are two things, right? One is as we go pivot to our services business, and also, we are seeing a slowdown in demand in services because of the macro environment, we are seeing under utilization of our services resources. And that is what is key, driving this gross margin compression. Now, Bobby mentioned about cost efficiency programs that we are running in this — starting to run this quarter as well as in our second half, that will be partly will be to go improve our utilization there of our services resources as well as making sure that we have the right OpEx structure as we go align our services-led motion in the marketplace.

Bobby Molu: I would just add, this is part of the efficiencies that we’ve uncovered as we’ve segmented the business. And as Amar said, one of the things that we are definitely looking at is we’re seeing the slowdown in our billable resource — billable resources, and that’s something that we’re going to address as part of our second half cost actions.

Amar Maletira: Let me just give you an additional color, because this is the first time we are reporting this segment information. For us, we consider fiscal ‘23 as a year to start pivoting the business to higher margin services. So, there are a lot of things — there are a lot of dynamics going on between previous years or previous segment reporting and this segment reporting. For us it starts from now and this is how we are going to go manage. I do believe that when you take a look at — Abdullah, take a look at the Public Cloud or services companies, services companies typically operate between 30% to 35% gross margins. And that’s the range that we should be operating in. So, we are actually on the higher end of the range, but as we go drive more growth in our business, we’ll have a positive impact from the higher margin services, but more importantly will also be driving growth.

So, it’s a competitive environment, so we believe that sort of low to mid 30% gross margins for — are the right gross margins for our services business on a net basis, Public Cloud services.

Unidentified Analyst: Okay. That’s really helpful. Thank you. And then just one additional follow-up really quickly. When you say you guys want to grow the Public Cloud at or above market, are you guys comfortable with giving me a range or a number? But, that would be really helpful if possible. Thank you.

Amar Maletira: Say that again. What’s the last

Bobby Molu: Range or number for the market growth that we — for Public Cloud?

Amar Maletira: Yes. So, listen, I think the market — again, there are a lot of data out there. We believe that this business right now in the current macro environment is hard to predict what the growth rate is. But long-term growth rate for this — for the Public Cloud services should be low double digits, right? So, that’s what we are targeting, high single digit to low double digit. That’s what we believe is a long-term sustainable growth rate for Public Cloud services.

Operator: Our next question comes from the line of Puneet Jain from JP Morgan. Please go ahead with your question.

Puneet Jain: Hey. Thanks for taking my question. I just wanted to follow up on the prior question on Public Cloud. How large is reselling business within Public Cloud?

Amar Maletira: Well, I think, listen, I think a couple of — Puneet , good to hear your voice. And thanks for the question. So, Puneet, we will not be able to disclose for various competitive reasons and trade reasons, we are unable to disclose how big is an infrastructure resale compared to our overall. Having said that, I think the information — you can extrapolate that information in further information based on the visibility we have given on for the net revenue. Okay? So, that’s already there, but I’m not going to disclose what that number is for competitive reasons.

Puneet Jain: That’s fair. That’s fair. And if you can also talk like the visibility you have on the second half this year, maybe from the bookings or backlog. Like, how’s — like, how are bookings trending and how much visibility you have on second half at this point of the year?

Amar Maletira: So, Puneet, to be honest with you, I think the visibility is limited. I think the macro environment remains to be very volatile. And our customers are also focused on making sure that they also drive and optimize their spend. So, most of our projects are on cost optimization. And so, I think to be honest with you, the visibility is limited in terms of the demand environment. Having said that, our internal goal is to continuously drive booking sequentially every quarter. As we start — it takes about a couple of quarters for our sales organization to settle in, into this new model that we have created. And we are hoping that as we roll through the year, our bookings should improve sequentially. Now, I don’t know where the demand environment is going to be. But I think we have put a conservative plan in place, because we want to get into the rhythm of going and executing well on the go-to-market side.

Bobby Molu: I would just say that we have a lot more confidence in the operating profit performance during the rest of the year. That’s why we are confident about saying that we will see sequential improvement in Q3 and Q4.

Amar Maletira: Yes. And to add to the point, Puneet, there are — and we have been saying this for a couple of quarters and I would like to repeat the same thing. We are walking away from infrastructure resale business that doesn’t have the right return on invested capital or which on a fully loaded basis will be cash flow negative, right? So, I want to make sure that we continue that discipline so that we can start building a services backlog in this business. And that’s the reason I say, the transformation, the macro outlook makes it a little uncertain for us to start predicting what the outlook is going to be for the second half.

Puneet Jain: Got it. Thank you.

Operator: Our final question of the day comes from the line of Brad Clark from Bank of Montreal. Please go ahead with your question.

Brad Clark: Hi. Thank you for taking my question. I just want to ask a bigger picture question with all the buzz around AI and more specifically generative AI. I want to understand how Rackspace is looking at this space in terms of opportunities for the business but also potential risk, sort of with gen AI and AI more broadly to IT services? Thank you.

Amar Maletira: Yes. Thank you. That’s a great question. And listen, Brad, with ChatGPT going viral and each hyperscaler making significant investments in AI, customers continue to express excitement. And also we are seeing this willingness to leverage generative AI as we go talk to the customers. We have the capabilities, by the way, needed to achieve the business outcomes that are designed in the marketplace. And these capabilities range from say, advisory services all the way to transformation and implementation in data as well as AI. So, we have really a cool team of data analysts and AI specialists that are — across the globe that have the capability today. So, we are seeing a lot of excitement and the hype in this area when talking with our customers or prospective customers. To be honest, we don’t expect to see that that result in revenue or profit of any material value in 2023.

Operator: Thank you. We have no further questions at this time. I would now like to turn the call back to Mr. Robert Watson for any concluding remarks.

Robert Watson: Yes. Thank you, everybody, for joining us. If you have any follow up questions, please reach out to us at ir@rackspace.com. And we will speak with you all soon. Thanks. Thanks so much.

Operator: Thank you. This concludes today’s conference call. You may now disconnect.