R1 RCM Inc. (NASDAQ:RCM) Q1 2024 Earnings Call Transcript

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And so we had taken a reserve to account for that. So, this is the same customer. As far as looking forward, we have not removed the revenue from our guidance for the year. They – as I mentioned, they just filed earlier this week. But in the initial filings, they have designated revenue cycle vendors as being critical to the operations of the business. So, we are working through the bankruptcy process, but we have not removed the revenue from our forecast as we do believe we will still be doing work for them going forward.

Operator: Your next question comes from the line of Allen Lutz from Bank of America. Please go ahead.

Allen Lutz: Good morning and thanks for taking the questions. Lee, you talked a little bit about some of the benefits you are seeing in modular solutions from change. I think you highlighted AR and denial recovery. Is there any way to quantify how material those are as modular solutions or what percent of your customers have adopted those to-date? Thanks.

Lee Rivas: The way I think about this, just at the highest level is we have more than 90 of the top 100 that we have previously said have at least one solution sold. A big part of the former Cloudmed, now modular strategy has been to cross-sell into that customer base. So, one metric is the number of solutions sold. And I mentioned in my previous remarks, we are increasing the number of solutions sold into that base. And that is historically and continues to be a big part of our growth strategy. Really think about that as 75% or more of our growth is coming from current customers, not just the top 100, but also when you go past the top 100. The next part of our strategy is attacking new markets. We haven’t kind of gone after before.

And that is, for us, going down market with bundled solutions, we are also seeing success there. The third part that we think about is cross-selling some of the – what we would know is a historic kind of R1 modular solutions like physician advisory, our coding solutions, we call CDO into the base. So, we very much track the rate of penetration of those new solutions into the base, and we are seeing really good success there with our commercial teams that already have relationships with every head of revenue cycle at these top 100 by NPR. Without giving you numbers, we have a bookings target. We articulated internally that translates to revenue over time and delivers the double-digit growth rates we have we conveyed to you, and we are very much on track in the quarter and expect to be on track in the year.

Jennifer Williams: The only thing I would add is the denials is one of our larger solution lines within our modular business. But with that, as Lee mentioned, there is still a lot of opportunity for further penetration across our customer base.

Operator: [Operator Instructions] And there are no final questions at this time. I would like to turn the call back over to Lee for closing remarks.

Lee Rivas: Thank you, Paul. A couple of things I would say just to close this out. First and foremost, we remain focused on delivering operationally and innovating for our customers. That’s by far, our top priority. Second is a point that I have emphasized a few times is that market demand for our solutions is very strong across the board. And third and last, we are very excited about the opportunity to transform the industry through technology and what we believe are the best people in the industry. Thank you for your time today everyone.

Operator: This concludes today’s conference call. Enjoy the rest of your day.

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