PTC Inc. (NASDAQ:PTC) Q2 2024 Earnings Call Transcript

Kristian Talvitie: Yeah. And then, of course, in addition, I know everybody knows this, but the model, we’ve talked about that before, the subscription model, the sales model that we have or contracting model also adds to that growth rate.

Matt Hedberg: Appreciate it, guys. Well done.

Operator: The next question comes from the line of Joshua Tilton from Wolfe Research. Please go ahead.

Arsenije Matovic: Hi, this is Arsenije Matovic on for Joshua Tilton. Just a quick question on indirect performance versus direct channel. I think indirect was diluted from growth about 2 points on a tougher comp. I guess, what’s your expectations for the performance of the channel throughout the year? Are they facing any macro headwinds that direct channel isn’t facing? And then one brief follow-up. Thanks.

Neil Barua: Yeah, I’ve been spending much more time with the channel heading out there in Europe with some of our bigger ones next week. What I will say is that we are — and under my leadership, we’re really making sure the channel is operating with the same sort of energy and focus as the direct side, which as you could see, we’ve been delivering solid results on. And by that, I mean, how do we really position our channel partners to really think through the driving of the pipeline and the bookings and the ARR growth that we’ve been seeing on the direct side and the consistency that we’ve been showing. And so, we’re working through that through enablement, through again prioritizing the focus areas, showing them what’s been working, et cetera, supporting them like I will be next week.

So, we’re making sure that we revitalize the trend lines of the channel to deliver the growth on ARR versus just renew deals. And so, we’re going to push on that and I have a high expectation that if we have the channel partner, they must also deliver the same type of results as we’re seeing and pushing our direct teams to do so. Anything to add, Kristian?

Arsenije Matovic: Got it. I’m sorry.

Kristian Talvitie: No. That’s right.

Arsenije Matovic: Got it.

Operator: The next question comes from the line of Adam Borg from Stifel. Please go ahead.

Adam Borg: Awesome, and thanks for fitting me in. Maybe for Neil, obviously, it’s great to hear the strategy around the five focus areas. And just maybe drilling into the fifth area of SaaS, maybe just an update on how Creo Plus and Windchill Plus are resonating? Obviously, we’ve talked about this being a decade-long journey, but maybe just give us an update on how these conversations are going and how we should think about that in coming year? Thanks so much.

Neil Barua: Sure. Great question. It is a priority. We continue to build momentum there. We have not slowed down in terms of our approach, our customer conversations, and our intensity to make sure we work through all the automation and back-office elements to make the experience really great. We’re working through a number of conversions where we’re learning a lot and making sure we continue to sharpen our sword, so to speak, to make sure the next conversion happens more seamlessly. As I mentioned, to reiterate, I see this as a 10-plus-year journey. We will do it hand-in-hand with customers so the experience is good. So, I think that’s been working well. We’ve also put out new releases of Windchill Plus specific to the med device sector that has greater emphasis around compliance and regulatory issues that we’ve embedded into our product.

We’re looking forward to continued view of how that is received in the marketplace. So, we are not laying off the accelerator within our Plus strategy across even Creo. We’re just — we’re putting out a release now, Creo Plus. So, we continue to invest into it. Again, it will be a long journey, as I mentioned, I view 10-plus years. It might happen earlier. We’re building the reps, so to speak, to make sure that we’re ready for at-scale conversions into our Plus strategy and we continue to invest our resources and attention on that front and feel progress is okay to good on that front over the last few quarters.

Adam Borg: Awesome. Thanks for the question.

Operator: Next question comes from the line of Joe Vruwink from Baird. Please go ahead.

Joe Vruwink: Great. Hi, everyone. Neil, just going back to the big deals in PLM, this is something we’re hearing more regularly as well, particularly it seems like it comes up as part of enterprise ERP decisions. But also the feedback, it seems to be more recently that customers just need to end up spending more time studying what PLM can do and the studying process and I think appreciating the workloads that matter. It just contributes to longer sales cycles. So, I’m wondering if you could maybe characterize how you think about close rate assumptions on this big pipeline? And if you convert it at high rates and these are very large ACV deals. Wat might that mean for kind of the upper bound of ranges? I imagine the low double digit ARR growth rate you’re talking about, that’s probably more of a base case planning assumption. So, I guess, I’m poking at what the upper end of ranges could be ultimately?

Neil Barua: Yeah. So, we have a broad portfolio, not just large PLM expansion deals or displacements to be clear, right? And there’s some parts of the portfolio are faster cycle, close rates, some are longer, very large deals to your point like PLM deals take a while given some of the closing dynamics that we mentioned. What I can say is, I can’t predict when the close rate in selling environment changes. I’m not smart enough to tell you when the world gets steadier, geopolitics becomes less of an issue, interest rate whatever — all the dynamics that causes stress in the system for our customers, I can’t predict that. But what I can do is control the level of conversations, the clarity of describing to our customers, the value of enterprise PLM, which is what we’re internally working on in execution to the external market by which they all know that if you don’t deploy enterprise PLM, you as a product company will no longer exist in a few years.