Kenneth Stillwell: Historically, when we talk about the sales cycles, Blair, for anyone else still listening, it’s really focused on net new workloads is where you — existing applications, existing projects are not — they might be leaning more into trying to push volume to automate.
Blair Abernethy: Okay. Great. And just, Alan, just following on your commentary to be in your prepared remarks about the AI risks. Can you maybe just expand on that a little bit? You’ve had Infinity ’23 has been in the market for a month or so here. But just what sort of — given the nature of your banks and insurance customers, what are they looking for in terms of managing these risks? And is that — is it scalable, I guess, when I look at the issues from a risk perspective?
Alan Trefler: Well, I think we have a really good understanding of that. And I’ll just tap off a couple of places that we’re really working. One is to give the right people a chance to curate the output from AI before it actually gets used in a way that might be unpredictable. And we show examples of that and what we’ve already released. And for everything that we’re going to be building over the next two release in ’24 you’re going to see more and more of that. The second is we understand how to really eliminate those hallucinations and being able to use both our best practices and client best practices to take the power of Generative AI, but to make it that would operate very controlled fashion. I’m not sure that everybody understands how to do that, but we definitely do.
And that’s a lot of what we’re working on making sure we’re building in, so that those knobs and dials are firmly in the clients’ hands. And the third is, and we’ve talked about this for 2 years, the whole ethical AI and bias checking capability that we have around our statistically AI. I think a lot of people with the excitement about generative AI, should not forget the importance of statistical AI, which, for example, comes from our decisioning and our process AI capabilities, and those are also super important. Those need different controls to Generative Al. And we’ve got — we’ve already got tremendous things there as well.
Operator: Our next question comes from Austin Cole with [indiscernible] GMP Securities.
Unidentified Analyst: Just really quick, I’ve been looking at the AI demo that you mentioned. Where do you see this technology in 3 to 5 years and what it’s doing for clients in adding value?
Alan Trefler: Yes. So what it’s going to do actually well before 3 years, is it’s going to make it possible for us to take the knowledge of the Internet, the clients’ best practices as they’ve identified and documented it, the Pega best practices as our experts have drawn on our experience with multiple clients and the information in their Pegasystems themselves so that they’re able to use their own information and configurations and put those things together in a way that is candidly completely different than you would have to approach this a year ago. So it’s going to really drive much, much greater iteration in our clients operate with their customers, and it’s really going to help customers build for change, which, of course, is our grand promise.
Thank you. And let me thank everyone we’ve run a few minutes over here. We’re very excited about both where we are and what we’re going to be able to do going forward. And I look forward to talking to all of you very soon. Thank you very much.
Operator: This concludes today’s conference call. You may disconnect your lines at this time. Thank you for your participation, and have a great day.
