Paychex, Inc. (NASDAQ:PAYX) Q1 2024 Earnings Call Transcript

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We’re not seeing that behavior, we saw that last year. We saw less people opting to want to add that or seeing value in adding the insurance, but they wanted the HR, and they wanted the technology, and they wanted our advisory services. They went in the ASO buckets. Now we are going back to some of them that are now saying okay wait, now I do want to add the insurance, and now we are upgrading them to the PEO offering. So, what we are seeing is, both in terms of new logo demand, some new net customers to Paychex, we are seeing strong demand in our ASO and PEO market with attachment rates in the PEO similar to what we saw prior to the ’23 experience. And then, the third thing that we’ve got going on is we are going back into this ASO group of clients that we were — last year, and we are going back and using analytics and using value propositions to see if we can go back and have some of those clients upgrade and add insurance as part of their value proposition.

I hope that answers your question. I wasn’t clear, James…

James Faucette: That’s actually really helpful. And I guess just as — so it sounds like for most of your employers in terms of their behavior on particularly some of those offerings is that they’re kind of reverting back to what you would expect to be in a normalized environment, and really it was last year that was really atypical.

John Gibson: Yes, that’s what I would say it. Again, you just make stuff out. I was just trying to remember two years ago was the great resignation. Last year this time, the bottom was going to fall out of the economy and all is the recession was right around the corner. They are going to recall that. I mean, it’s just — it’s been a very emotional roller coaster ride for small and medium-sized businesses. And when they’re making a decision of this magnitude because you’re making a commitment to your employees that you’re going to offer a benefit and the expectation is you’re baking that into your business model going forward. And so, I think there was a lot of hesitancy. Now, does that mean small, medium-sized businesses are more confident today than they were last year?

I don’t know, but what I can tell you is we are seeing more behavior that is similar to what we’ve seen in historical patterns. And last year, it seemed to be an anomaly. Again, I’m only 25% through the enrollment, but what I’m seeing right now we’ll know more in the next call. Let’s leave it at that.

James Faucette: Got it. That’s really helpful. Thank you, guys.

Efrain Rivera: Appreciate it.

John Gibson: Okay. Shelby, I think that wraps it up. At this point, we will close the call. If you’re interested in replaying the webcast of this conference call that will be archived for approximately 90 days. Again, that’s on the Paychex Investor website, where we also have all these fabulous reports for you to read. And again, we want to thank you for your interest in Paychex and hope everyone has a great day.

Operator: That concludes today’s teleconference. Thank you for your participation. You may now disconnect, and have a wonderful day.

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