Noah Glass: Sure. Hey, Clarke. Well, first thank you for attending and thank you to all of you in the analyst community who rejoined us at Beyond4. I think it was hard to come away from that event not feeling like, although customers are really leaning into the relationship with Olo looking for new capabilities from Olo and really viewing Olo as their digital configured area that’s going to help them on their digital journey as they become more and more digitally mature. And certainly, one of the things that we really wanted to focus on was the way in which the solution suites have play off of one another. We think about this data flywheel that order and pay it together drive a ton of data. And that data enriches our ability to know the guest and our ability to help the brand know the guest, and then to engage they speak with them and how they personalize the experience and smart cross-sell is just a great example of that.
In terms of what brands are focused on. I think that what we see is we talk about Olo Pay Engage in that sequence and that’s very intentional. That’s how we think brands are sequencing their efforts that order and pay of our — are the great feeders of data. And then there’s all this data to use for engagement. Certainly, a lot of restaurant customers who are there beyond four. We’re really eager to hear about what we’re doing with Engage. And I think Borderless was almost a cherry on top. On Borderless, what was it, 180 days ago we announced that we had reached one million guests on Borderless than 90 days ago in our last call we were up to two million in guest accounts on Borderless. And then today we’ve announced we’re at four million guest accounts on Borderless.
So you can really see that exponential growth of restaurant guests who have Olo level profiles that they can then use across multiple brands. And that’s what we mean when we talk about this network effect although sitting in between restaurant brands and restaurant guests and being able to leverage the data that we can see about the guest across multiple brands for an even more personalized experience that leads to higher conversion, higher frequency and greater guest lifetime value. So I think all of these things are really a direct hit for restaurant brands and what they’re thinking about given the environment that they’re operating in and also given and of what they’re able to do now with digital ordering and payments throwing off so much data and giving them the opportunity to leverage that data as a great co-product of the digitization of their business to really offer hospitality in a new way in a digital realm and make every guest feel like a regular.
Clarke Jeffries: Great. Perfect. And then, I had one follow-up. Just in relation to the point of sale partnerships very encouraging to hear those vendors be brought broader proactively before the announcement was even said about a flagship point of sale partner. I just wanted to be clear about when you think about go to market with these partnerships, where would you rank order the partnerships where they could be an additional distribution channel where you’ll be proactively pulled into a new customer relationship, and situations where they’ll be a preferred partner, and this is about, technical integrations and compatibility within the ecosystem. Just kind of clarity around where you’re thinking about point-of-sale partners in that regard would be helpful. Thank you.
Noah Glass: Yeah. I think it’s a great question. We like to be an open platform, as you’ve heard us talk about from the very beginning, and that has really been our ethos, and we don’t want to prioritize one partner over another. It has been great to be able to walk into our customers and say, here are all the partners that we work with, and you can look them up in our great OloConnect partner directory on our website, and you can see exactly what we’re doing with each, how many other brands and how many other locations are working with them, what they have to say about it, and how long that relationship has been in place. Obviously, when we’re walking into a restaurant brand and we have a capability like what we now have with Qu and NCR Voyix, we think that puts them, as POS providers, at a competitive advantage to be able to say, we could be a POS partner who works with Olo for order, for pay, for engage and really helps you to have this holy grail kind of capability where you can get every transaction tied back to a guest, whether it’s off-premise or on-premise, digital or non-digital.
Our hope is that we can do that with every point-of-sale provider that we work with over time. And I think it’s incumbent upon the POS providers to embrace that open philosophy as Qu and NCR Voyix have done, and do that for really innovation to flourish for our common customers and for the industry as a whole.
Clarke Jeffries: I really appreciate it. Thank you, Noah.
Noah Glass: Thank you.
Operator: Our next question is from Gabriela Borges with Goldman Sachs.
Kevin Kumar: Hi, this is Kevin Kumar on for Gabriela. Thanks for taking the question. Noah, can you give an update on the ramp of the professional services team? How is that coming along, and anything you can say, I guess, on the impact it’s having on customers from a time-to-value perspective?
Noah Glass: Sure thanks. Well, it’s something that was another really hot topic at Beyond4. We talked about it a little bit on our last call about professional services and how we saw a need for Olo to do more. And I would put it under that same heading of helping restaurant brands to do more with less. A lot of restaurant brands don’t have somebody necessarily in-house who is a digital marketing guru and knows how to use all of the data that they now have access to, or use all the tools that they now have access to through the Olo Engage platform. So we see a great opportunity. And I mentioned this with announcing California Pizza Kitchen and Five Guys last quarter coming on to Olo Engage, that they can leverage Olo professional services to operationalize and optimize a program.
And they can also use this on an ongoing basis to kind of be that digital consigliere, almost like a fractional Chief Digital Officer for the brand, and really help to optimize the programs over time. That’s true, and I mentioned it for Olo Engage. It’s also true of Olo Ordering. It’s also true of Pay and how we sort of set up the program and get brands up and running beyond just implementation, but make sure that we’re fine-tuning the program as it goes. I would say, and this is a bit anecdotal, not as quantified as you may wish. But from the Beyond4 conference, we had stickers that were out at check-in when people were registering. And I remember well that the yellow stickers were the ones that indicated that it was an Olo restaurant customer who wanted to hear about the professional services offering.
