NICE Ltd. (NASDAQ:NICE) Q4 2022 Earnings Call Transcript

Our experience to date with ChatGPT has been very good. The integration itself is not the difficult part. That’s kind of the easy part because CXone is such an open platform. So it was a relatively easy to integrate it in. The interesting part is actually the data repository. And the fact that we have this historical data, you asked about how big is it? It is, I’ll say gigantic. We’re talking about information derived from tens of billions of historical data per vertical, per use case, and I think we have demonstrated some of that in the latest Analyst Day. Happy to do that again in the upcoming Investor and Analyst Day that we have. And that’s what really allows us to take ChatGPT and make it fully operational in CX environment, and this is a truly big differentiation that we have because just integration is not enough.

Tim Horan: And how unique do you think your product is? And can you just talk about the experience on the quality and maybe any other findings on what people are using it for?

Barak Eilam: I believe it’s very unique, and that’s what also we hear from our customers. It goes to the two points or three points that I’ve mentioned. One is the fact that it’s fully embedded in a platform that has been built from the ground up natively with AI capabilities. Second, is the amount of data we already injected and the fact that it’s easy for us to train the models and build new models in a very, very fast way and constantly tune them in a very seamless way. And not to take away from the domain expertise of those hundreds of people we have in the company that this is not new for them. And we are engaged today with dozens of different customers of different sizes that are already working to implement that. They’re using AI without GPT, but GPT can be a great add-on to the experience.

Tim Horan: Thank you.

Operator: Thank you. There are no further questions at this time. I’d like to hand the floor back over to Barak Eilam for any closing comments.

Barak Eilam: Thank you very much all for joining us. We’re happy to summarize a great year, and we’re looking forward for an excellent 2023. Have a great day.

Operator: This concludes today’s conference. You may disconnect your lines at this time. Thank you for your participation.