Michael Funk: Thank you for the questions and the highlights.
Operator: Thank you. Our next question is from Meta Marshall with Morgan Stanley. Please proceed with your question.
Unidentified Analyst: Hi. This is Mary on for Meta. Thanks for taking our question. I want to ask you about your partnerships. You have invested in partnerships meaningfully over the past couple of years. And I was just wondering where you’re seeing traction with your partnerships? Thanks.
Barak Eilam: Yes. Thanks for the question. I mentioned before that 2020 was indeed a record year for us, not just in terms of the number of new customers, but also in terms of new partnerships and I believe that there is, first of all it’s a very important and being a big part of our go-to-market strategy, and we’re highly committed to that, and we see great traction. The traction we’re seeing right now is in three main areas. The first one is we further expand internationally. We’re signing more and more partners in all of those international markets; that’s one area. The second is a significant realization of partners, of the legacy incumbent or on-premise vendors like Verint and Genesys that’s realizing that they need to go with different vendors that have also a strong financial viability, and they come to us; that’s the second one.
And a third is kind of newcomers into the CX space. As I mentioned before, customers are looking more to look in the transition to the cloud as a more of a transformative move than just a like-for-like. So you see more of the large consulting firm stepping into this market, and we see them making a bigger impact in the market, and there are some great partnership that we have with this guide.
Unidentified Analyst: Thank you.
Operator: Thank you. Our next question is from Tim Horan with Oppenheimer. Please proceed with your question.
Tim Horan: Thanks guys. I’m going to stay on the AI theme. Can you talk a little bit about how unique your AI product is or who you’re competing with at this point? And how long did it take you to curate the data to be able to kind of really put it to use? And I guess, can you talk about your experiences with ChatGPT, what the product is like any surprises? How hard has it been to kind of integrate? Thanks.
Barak Eilam: Thanks. Thanks for the question. So one of the things that we’re very happy with is that about five, six years ago we saw the potential of the rise of AI and what can it do or what can be doing for the CX business. And we started to invest and open a division in the company that invested heavily in the research, developed and development and making sure that it’s not just a side silo solution, but is well embedded in CXone. We have today 500 engineers dedicated to AI solution, and they’re working day and night to continue and enhance the AI capabilities embedded in CXone and the core engine is, as we mentioned, always is ENLIGHTEN. And we’re getting to this point in the market where we have already a very significant mileage and many different customers and more and more use cases, which allows us to take you to the next step.
