Beth Gaspich: Yes, with respect to our cloud revenue, we have shared in the past the expectation of a range for the year, and we do expect to land within our guidance range at approximately around the 22% growth in cloud revenue for the full year. As we’ve seen both in the current quarter and really throughout this year, that 22% is considerably higher than any of our peer group, and of course it’s on a much higher cloud revenue base, which is more than $1.6 billion in recurring revenue in the cloud.
Tyler Radke: Great. A follow-up for Barak on the LiveVox deal, great to see the goals around that being accretive. I guess just given all the organic demand that you’re seeing on the generative AI side with Enlighten, [indiscernible] and getting that asset folded into the NICE portfolio, and I guess, why does it make sense to do this acquisition now, given the opportunity that you’re seeing on the core business? Thank you.
Barak Eilam: Hi, thank you for the question. You were breaking up a bit, but I think I got most of the question. In essence, you’re asking on the strategic rationale of the acquisition – I hope I got it right, so absolutely happy to share. I think LiveVox is a great addition to the NICE portfolio. Most of our business is in the inbound business of customer care or customer service. We do have an outbound business, but no doubt it is a specialized offering by itself, and we started a journey several years back to make sure that we have not just a good offering in the outbound but something that is revolutionary and brings conversation and AI capabilities also to that area of the outbound. We started with some organic development, acquired ContactEngine that brings really a completely new way to think about proactive outreach, and then we were looking in the last, if you like, few months or almost a year, we were debating between, if you’d like, less than a handful of good assets and someone that has a superior technology and a customer base in that area, and by no doubt the leading vendor is LiveVox, so that’s the rationale.
Yes, we see of course–you know, our core strategy is to expand into digital engagement and AI, but at the core of our business, this is a great opportunity to make sure that we cover all of our bases and we have really not just a complete, but a complete and leading offering for every type of customer. Last but not least, I will say that as the markets of the large enterprises is now shifting to the cloud, these outbound capabilities are more relevant in their complexity, and this is a very, very complicated type of domain expertise in outbound. This is very typical for the large enterprises, hence we thought putting those assets together makes sense, and of course financially it looked very, very attractive, so both from a strategic fit as well as financially and the price itself looks attractive, and hence we decided to go for it.
Tyler Radke: Thank you.
Barak Eilam: Thank you.
Operator: Our next question comes from Siti Panigrahi from Mizuho. Please proceed.
Dan: Hey, it’s actually Dan on for Siti. Thanks for taking my question. I guess it’s good to hear about the strong AI bookings trends and seven-figure AI deals. I was just wondering, could we get a sense of some of the early customer feedback you’re getting on your new AI capabilities, and then maybe what’s the uptake you’re seeing for these features between new customers and existing customers?
Barak Eilam: That’s a great question, thanks for that. First of all, the feedback is phenomenal. I am personally engaged with many of those customers and executives. I can tell you, it gets visibility and opens doors at the most senior levels of large enterprises, and most of the deals that we talked about are with brand-new customers. We talked about the fact that this quarter, 80% of our new customers–new customer deals were sold and both driven by AI but also sold with AI solutions. The deployment that we started already for past deals is just going in an absolutely great way, and it allows us, by the way, to start enjoying from more and higher consumption from these customers that started sometimes relatively small, and the consumption is growing and the volume of interaction is growing, exponentially growing.
But as you said it yourself, we have thousands of existing CXone customers that have already all the assets in place, and turning AI for them is actually a very, very fast act, and we have a dedicated sales team that is tasked with doing exactly that, cross-selling into the base. Our most crowded marketing events, webinars and any other lead generation events, is with respect to AI, and a lot of that is indeed with our own customer base because they’re already very familiar with CXone and they see it as an easy add-on to their existing environment.
Dan: Okay, thank you.
Operator: Our next question comes from Meta Marshall from Morgan Stanley. Please proceed.
Meta Marshall: Great, thanks. Helpful information upfront just on the early opportunity being more augmented agents and then that there will also be an AI piece as well. Just wondering how you guys look at the opportunity between augmented and true virtual agents, just as you guys go forward; and then just maybe as a second question, given you guys believe that LiveVox can be accretive within the first year, where are areas where you see those greatest synergies coming from? Thanks.
