NICE Ltd. (NASDAQ:NICE) Q2 2023 Earnings Call Transcript

Barak Eilam : Yes. So what’s beautiful about Enlighten that it has hundreds of CX-specific models right out of the box because of the — what I’ve mentioned before, there are many, many billions of interactions we train Enlighten with. The second thing is that we as a company, we’re not just a generic AI company. We are experts. We have domain expertise in customer service, and eventually enterprises are looking to partner with someone that has the solution but also have the domain expertise. So right out of the box, Enlighten provide significant value to customers. Needless to say that as the solution work in a certain customer environment, it continues to constantly further fine-tune it and improvement. And it also helps our general models that help other customers as well. But the value is from day 1 from the deployment.

Operator: Our final question this morning comes from the line of Mike Funk with Bank of America.

Unidentified Analyst: Great. This is Matt on for Mike Funk. Appreciate the question. So we’ve seen some peers call out varying degrees of strength and weakness in prior quarters within verticals like consumer, health care, financial services. Can you provide any incremental color on trends within the quarter and future expectations and whether or not certain verticals are more or less excited by potential?

Barak Eilam : We actually see strength across all verticals of our business. I think that you can see it in our growth. We grew 23% in the quarter at a much larger scale than our competition. I think you’ve seen it in our business in the past and today. Our business is well diversified. We operate across multiple verticals, and we have a tremendous win rate over the competition. So we continue to see the strength in the business, and we believe we are winning market share. I’m familiar with some of those comments from the competition. And we are okay for them making those comments, and we’ll continue to win the market.

Operator: Ladies and gentlemen, that concludes our question-and-answer session. I’ll turn the floor back to Mr. Eilam for any final comments.

Barak Eilam : Thank you all for joining us today. Thank you very much for the questions and the partnership, and we look forward to speaking to you again soon. Thank you.

Operator: Thank you. This concludes today’s conference call. You may disconnect your lines at this time. Thank you for your participation.