NCR Corporation (NYSE:NCR) Q2 2023 Earnings Call Transcript

We have increased the recurring revenues close to 65% that was in the 40%, 45% range to five years ago. We expanded adjusted EBITDA, as you saw this quarter close to 20%. It’s about 500 basis points improvement from when we started when we were more hardware centric company. And we continue to produce almost 80% of our revenues coming from software and services. We started above five years ago with a customer first strategy. In 2018, we rolled that out. And when we did that our net promoter score was 14. And for those of you that follow net promoter score, 14 is not very good. Each year, we’ve continued to improve, our whole team has put a focus on it. And I’m proud to say in our most recent survey, we scored a 61, which is quite an improvement over 14 five years ago.

If you think about the future of NCR, I could say that that indicator of strong customer sat and that strong improvement over the time period, is possibly the best indicator of future success. In this case, both companies. We now have happy customers, our happy customers are key to executing strategy, accelerating the growth and transforming NCR into software, services led company. That success is driven by the efforts of every NCR team member, each and every day as they take care of our customers. Over the last five years, I’ve had the chance Owen’s been with me on a lot of trips, David, Tim. And we’ve got to meet with our customers around the globe and our employees around the globe. And when you get out in the field and see that and you see what makes into your special, really is a 35,000 plus, NCR employees, literally in every corner of the globe that work every day hard.

Work hard to make NCR a better company, put us in a strong position, and put us in a really good position to create this two great companies out of one. I know Owen, sitting here would agree with me that we’re very excited to be turning over the reigns to Tim and David at NCR Voyix and NCR Atleos, to continue to execute the strategy, take care of a customers, take care of our employees increased shareholder value. I’m confident that both will do great running the respective companies, and that both new companies will create long-term shareholder value. I’m going to thank everybody for joining us today on our second quarter call.

Operator: Well, thank you. That does conclude today’s conference. We do thank you for your participation and have an excellent day.