Marriott Vacations Worldwide Corporation (NYSE:VAC) Q1 2024 Earnings Call Transcript

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Ben Chaiken: Thank you. I think you’ve said in the prepared remarks, the management business profit should be constant through the year, if I heard you correctly. Just to kind of like double-click on that, are you referring to the management profit within VO that was plus eight, or are you referring to kind of like the consolidated P&L management and exchange profit that was plus two? Just to, you know, clarify which –

Jason Marino: That was really a comment on the Vacation Ownership management business.

Ben Chaiken: The plus eight management business within VO, correct?

Jason Marino: Yes.

Ben Chaiken: Great. And then would love to dig back into Maui. I guess going back to kind of one of the previous answers, what do you think closes the gap between the 90% and 97% occupancy, the 90% that you’re experiencing today and the 97% that you’ve had historically? And then kind of part two on the sales personnel side. Not to belabor the point, but do you have all the bodies in place? Is this just a function of learning and ramping or are you still trying to hire and onboard? Just would love to kind of like learn more about that process. Thanks.

Jason Marino: Yes, Ben. Just on the occupancy, we were running, call it 93%, 94% in Maui. So just a couple points off. I think what closes the gap is, you know, just people continuing to go to Maui and talking about how great it is and things like that. You know, the — you know, John was just there and the devastation is still quite real around the properties. And that’s going to take several years to come back. So we do think it comes back, but, you know, how fast it gets back from 93% to 94% to 97%, you know, time will tell. And then your second question was about the sales — can you repeat the second part?

Ben Chaiken: Yes, I was saying on the sales personnel side, it sounds like there’s still a ramp. And my question was, do you have everyone in place? Like, do you have all the hires that you want and you’re just in terms — now, they’re just learning and ramping or are you still trying to source sales personnel?

John Geller: Yes, for the level of tour flow that we have because, you know, we’re still down a little bit, yes, we’ve got the teams in place. We need to get, you know, a little bit more on the sales side as occupancies continue to ramp and tours continue to ramp. So we’re in a good spot relative to handling the demand for tours right now, but we still aren’t back to kind of 100%, if you will. So we’ll continue to manage through that as occupancy and tours come back.

Ben Chaiken: Got it. Thank you. Appreciate it.

John Geller: Thank you.

Operator: Thank you. Ladies and gentlemen, that concludes our question-and-answer session. I’ll turn the floor back to Mr. Geller for any final comments.

John Geller: Thank you, everyone, for joining our call today. As I hope you can tell, we feel very good about the way the year has started. We ran 90% occupancy in the quarter, contract sales grew 3% excluding Maui, and first-time buyer tours grew by 9%. And with a pipeline of 270,000 packages, international inbound travelers returning to the U.S., and reservations on the books for the summer months up a few points, we feel good about the balance of the year. On behalf of all of our associates, owners, members and customers around the world, I want to thank you for your continued interest in our company and hope to see you on vacation soon. Thank you.

Operator: Thank you. This concludes today’s conference. You may disconnect your lines at this time. Thank you for your participation.

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