MakeMyTrip Limited (NASDAQ:MMYT) Q3 2024 Earnings Call Transcript

Gaurav Rateria: Great. That’s really helpful. And last question, I think you made a very significant product enhancement and you have been highlighting every single quarter. How easy or difficult it is for competition to replicate that? And have you seen them actually even replicating or this is something that kind of stands apart for us and kind of creates a competitive advantage for us? Thank you.

Rajesh Magow: I would like to believe on an overall basis and on a continuous basis, it’s not necessarily a one-quarter thing. It is actually if there is one sort of at the core DNA of the company is continuously keep improving the customer journey, continuously keep improving the customer experience end-to-end, whether it is pre-booking experience or a post sales experience and so on. And come up — keep coming up with and some of the features we’ve called out an industry first. And on the back of leveraging the huge sort of data that we have, which probably is uncomparable to anyone else in terms of how much more do we have versus any of the other players in the market. So that gives you an inherent sort of advantage for us to be able to build on top of that very innovative features.

And there are many, whether it’s a trip guarantee or a fare lock or a zero cancellation or book at zero for tiles [ph]. And not to forget that AI led some of the innovation that we’ve already done for our hotels reviews. And there are more — there’s more work on a continuous basis happening on that front as well just to continuously keep improving the overall customer journey. And given that we are in a B2C business and the future will always be out there, and so theoretically, it can get copied. But I think some of these inherent advantages that we have and the fact that the at the core of our sort of belief and a very core part of our strategy is to continuously keep enhancing the experience and keep it cutting edge almost all the way, all the time, will always be some competitive advantage for us, I would have thought.

Gaurav Rateria: Okay, perfect. Thank you and all the best.

Rajesh Magow: Thank you.

Vipul Garg: Thank you, Gaurav. As we are out of time already, we’ll not be able to take any more questions. Anyone whose question are unanswered, we can take them offline. That will bring us to the end of the call. Over to you, Rajesh, for your closing remarks.

Rajesh Magow: Yes. Thank you, Vipul, and thank you, everyone. Thank you, everyone, for your patience. Thank you, everyone, for your time and look forward to seeing you next quarter. Thank you.

Mohit Kabra: Thank you.

Vipul Garg: Thank you, Rajesh. You may please disconnect. Thank you.