Rob LoCascio: Yeah, I think there’s kind of two parts to it. One is the one you outline, which is, how do we become more of a platform in the past our partners are like BPO partners and like the technique hinges and the info system people like that where we’re seeing, the greatest opportunity is, the Salesforce and Twilio’s and technology integrations because our customers want us to be more of this hub. We are controlling the front end experience to the consumer. We’ve got the AI rails to automate behind that is a lot of systems that need to get integrated to make that a high quality automated experience. So I think our role becomes more important as we become this hub in, in the system of our customers business. The second part is we’ve got the, some of the best AI technology in the world.
Like, I know that it’s like, I know founders and CEOs, you may drink your own Kool-Aid, but we just had this conference and I’ve been out with customers. I was in South Africa with a new customer, a cap tech for their launch. And I met a bunch of other customers who’ll be like, we’re opening up the South African market, like with all these new companies. And they just, they look at everyone, they look at all the potential competitors who say they’ve got AI and they’re choosing us. And so I just think there’s a lot of opportunity there just because we had a head start and we’ve got some of the best people in the world to build this type of technology, and we see it as AI. We’re not trying to build a contact center company, that’s better than voice.
We’re trying to build a trillion AI company that can automate business processes. And I think we’ve, we’ve just got a good lead there right now. It’s about execution. We got new head of marketing. I think our marketing needed a lot of help, and we have a new head of marketing. We’ve definitely have streamlined the sales force. And so we just got to get our, our sales execution like solid. And, but I feel like we don’t have a market issue nor a product challenge. We really got strength there. It’s just now just executing into the global markets.
UnidentifiedAnalyst: Is there, if I could follow up, Rob, sorry on that, are there specific, are there specific pools of spending that when you say they’re choosing us for AI, it sounds like there could be some bakeoff component to that. And, and relatedly to your prior comment about LivePerson possibly becoming a hub in that context of AI is today or in the future, are we going to consider LivePerson a system of record that kind of key software term in terms of this, digital customer engagement strategic motion?
Rob LoCascio: Yeah, I mean that, that’s what we say. We say, digital customer engagement powered by AI and the advances by the way, in the last 24 months in AI is pretty amazing from a model perspective and what we can do with, with our technology going into the future. And so you’re right that I believe AI and conversational AI especially will become the focus point for everything. For instance, even content management there’s the ability today on the fly generate content based on ai, based on patterns of consumers. You can build an image now on the fly and render it in pixels without a jpeg. You can do all these things that we could tailor to a conversation based on a consumer intent. And so our AI machine ultimately will be, about a business saying, I want to do something with consumers, a group of consumers, and we want to target them and we want to provide the right content and conversations with them.
