LivePerson Inc. (LPSN): Conversational AI Leader Under $2 Billion

We recently published a list of Complete List of All AI Companies Under $2 Billion Market Cap. In this article, we are going to take a look at where LivePerson, Inc. (NASDAQ:LPSN) stands against other AI companies under $2 billion market cap.

It’s clear that AI holds immense promise but it comes with significant risks. Some of the concerns that the market has include overreliance on a few key players, shifts in demand toward smaller competitors, and the broader impact of AI-driven market trends on earnings and valuations. While AI offers opportunities, managing risks such as customer concentration, economic headwinds, and market volatility will be crucial for its sustainable growth and integration.

Navigating AI Expectations and Market Dynamics

On CNBC ‘Fast Money,’ a discussion between traders highlighted concerns about elevated expectations for AI, especially in the chip market, with NVDA as a prime example. Past patterns in the semiconductor giant’s stock suggest potential declines, with customer concentration being a significant risk. Some believe demand for high-end chips could shift to smaller semiconductor companies. They also discussed that broader market performance might improve as other sectors gain traction, especially during earnings season, which is expected to influence investor sentiment more than AI and GLP-1 trends.

They mentioned that the key risks for earnings include the strong U.S. dollar, rising rates, and policy uncertainties, which may impact large-cap companies. While recent PPI data offered some relief, the bond market remains firm, with 10-year yields approaching 5%. Expectations for CPI and PCE figures are mixed, with potential reacceleration seen as a headwind for markets in a higher rate environment. Earnings and economic data were considered critical factors to watch by the traders.

Our Methodology

For this article, we scoured our database as well as several ETFs and media reports to find all possible AI stocks under $2 billion. We then listed the stocks in ascending order of their market cap. We also added the hedge fund sentiment around each stock which was taken from Insider Monkey’s database of 900 hedge funds.

Why are we interested in the stocks that hedge funds pile into? The reason is simple: our research has shown that we can outperform the market by imitating the top stock picks of the best hedge funds. Our quarterly newsletter’s strategy selects 14 small-cap and large-cap stocks every quarter and has returned 275% since May 2014, beating its benchmark by 150 percentage points (see more details here).

LivePerson Inc. (LPSN): Conversational AI Leader Under $2 Billion

A close-up of a mobile device with a conversation in progress.

LivePerson, Inc. (NASDAQ:LPSN)

Market Capitalization: $118.56 Million

Number of Hedge Fund Holders: 6

LivePerson, Inc. (NASDAQ:LPSN) provides conversational AI tools that help businesses communicate with customers through messaging and voice. Its platform supports smooth interactions with features like AI-powered conversation management, insights, and integration. The company works with large businesses, online stores, and public organizations worldwide. It is headquartered in New York.

In May 2024, Avaya and LivePerson partnered to create a unified omnichannel solution combining voice, digital, and AI tools. The integration improved Avaya platforms with LivePerson’s Conversational Cloud for advanced messaging, AI, and analytics without requiring migrations. Main features include improved digital channels, customer interaction insights, and enterprise-safe AI capabilities to enable faster and cost-effective digital transformation.

After the third quarter results in November 202, CEO John Sabino highlighted this partnership and highlighted that it contributes to new bookings, building a strong pipeline with Fortune 500 companies. The company also benefits from generative AI adoption and a new pricing model that has led to larger deals and shorter sales cycles. Sabino emphasized LivePerson’s evolution into a strategic partner for enterprise digital transformation, driven by innovation and customer focus.

Moreover, in October, LivePerson announced new AI tools aimed at improving agent productivity, and customer satisfaction, and measuring the return on investment of AI-driven customer interactions. Features include a unified agent workspace, generative AI tools, and advanced analytics to add to contact centers and customer experiences.

Overall, LPSN ranks 38th on our list of AI companies under $2 billion market cap. While we acknowledge the potential of LPSN as an investment, our conviction lies in the belief that AI stocks hold greater promise for delivering higher returns and doing so within a shorter timeframe. If you are looking for an AI stock that is more promising than LPSN but that trades at less than 5 times its earnings, check out our report about the cheapest AI stock.

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Disclosure: None. This article is originally published at Insider Monkey.