Lightspeed Commerce Inc. (NYSE:LSPD) Q3 2023 Earnings Call Transcript

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And so, that’s why we’re very happy with both. And the promotions really had a very strong impact on time to transact. And actually, this is still the number one focus in the company, is removing the backlog between when someone signs and someone becomes transactional. And I think they’re €“ going back to the first question we had on the call, we will be probably also for the larger customers doubling down with people with foot on ground that are actually going to physically go in and plug the terminal in because it is a world where our customers have a number of priorities and you’ve got to get them to plug in the terminal, make it work, et cetera. And so, we’re doing everything we can to reduce time to transact.

Timothy Chiodo: That’s really helpful on the time to transact. The follow-up is around payments penetration. You mentioned earlier that some of the sort of flat quarter-over-quarter and part of that was just related to the verticals that might have higher or lower payments penetration. Maybe you could just recap what those verticals were in the calendar Q4 and how that might change over the coming quarters. Clearly, golf is one, right, that’s more seasonal, but also, correct me if I’m wrong, but US retail was one of the earlier parts of the business to get Lightspeed Payments and I would have expected the Q4 US retail to have stronger volumes just due to holiday season, et cetera. But maybe just recap some of those various industries that are higher and lower and how that will look over the coming quarters.

Brandon Nussey: It just comes back to the messages we’ve kind of outlined earlier. We’re well penetrated in some of our strongest verticals, like bike shops and sporting goods stores and things of that nature. And you’re absolutely right that, typically, during the holiday season, we see a nice bump there. As you heard from Asha earlier and JP earlier as well, this holiday season for those verticals, due to, A, normalization off of COVID and, B, weaker consumer spending just didn’t have the bump that we will typically see. And that just all contributes to that mix thing when you’re doing that math, Tim, of dividing GPV into GTV. So that’s the macro again. As JP said, we focus on what we can control and unfortunately consumer spending isn’t one of them right now.

Timothy Chiodo: So if I heard that right, it’s more or less €“ yes, calendar Q4 actually would have a better mix of payments penetration, but it was more just that those verticals with the higher penetration maybe were a little bit macro impacted and that left us with the overall number in that 17% range.

Brandon Nussey: You got it. Yeah.

Operator: I will now turn the call back to Mr. Gus Papageorgiou for closing remarks.

Gus Papageorgiou: Thank you, Brian. Okay, thanks, everybody, for joining us today. We will speak to you all again after we release our Q4 results. And have a great day.

Operator: Ladies and gentlemen, thank you for participating. This concludes today’s conference call. You may now disconnect.

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