Jack Henry & Associates, Inc. (NASDAQ:JKHY) Q2 2023 Earnings Call Transcript

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Cris Kennedy: Good morning. Thanks for taking the question. I know credits a small percentage of your overall business today. But can you talk about the agent program that you guys launched in January? And how meaningful that could be?

Greg Adelson: Yes, this, Greg, I’ll take that one as well. So we did just launch it, we have three customers that are in some type of pilot with us right now since we just got it going. But what we really believe is going to happen is that the smaller community institutions that were had credit programs or wanted to be part of credit programs, they didn’t have the staffing or expertise to handle the full-service solution. So just like Dave mentioned that we were gearing up, and we brought in people to help us with it, they didn’t have the resources as well. So we really believe the agent program is going to be a nice opportunity for more folks to take advantage of a credit offering. And the way we position the solution set is that at some point in time, if they would like to actually move to a full-service solution, we will let them take that portfolio with them.

So that’s also pretty advantageous. So again, more to come on that. But we do believe that this — there’ll be more uptake in the agent program, then maybe, especially in the smaller community, institution space.

Cris Kennedy: Great, very helpful. And then just a follow up on Payrailz. It’s a little bit slower than initially expected. But do you still anticipating it to be accretive next year that dilution going away?

Greg Adelson: Yes, we’re still working through that. But yes, I mean, we’re working through everything we can do related on the sales side, making sure that the sales engine is going to the point that we need it to. And as long as that happens, we feel very confident about that.

Operator: And the next question comes from David Koning with Baird.

David Koning: Yes. Hey, guys, thank you. And I guess first of all the non-GAAP revenue. I know you took down the year by $20 million to $25 million. And you walk through that, but EBIT, you mentioned too is still non-GAAP EBIT, still stable, meaning you’re taking the $20 million to $25 million of cost out — with cost controls. I guess I’m wondering where are you taking costs out and then is that sustainable into next year? Or will some of that just flux back up as you grow into next year?

Mimi Carsley : So, Dave, I think that’s a great question. I think it’s a combination of factors. I think the discipline focus, as Dave mentioned, previously, we look on every headcount renewal, every ask on it like a roll by roll. There are some more postponing, there’s some work just kind of eliminating completely some may dribble back in next year, we’re making kind of mindful choices, travels and other example where we are just kind of being disciplined about the amount of travel. But that may not be a structural kind of long term. So I suspect some of that might come back. But then there’s other factors, including performance management, and other things that are — that will help us this year.

Greg Adelson: This is great. I’ll add one piece, we have a very strong focus on process automation here. Not only tools, but just in people. So about 25% of our staff is really certified in some level of what we call caught in the classroom. And so as part of that, we’ve been driving a lot of operational savings, and some of the headcount reductions as part of our initiatives to be better automated, and various things that we do. So that’s also another contributing factor.

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