Itaú Unibanco Holding S.A. (NYSE:ITUB) Q4 2023 Earnings Call Transcript

I believe that we continue completely committed with this agenda, the digital transformation, cultural transformation, and all the client centricity has to happen every day. We discuss this every second, and we hope to deliver in ’24, a solid year with indicators of engagement and principality and client centricity and relationship that is very solid. But then we’ve managed to do so with a level of engagement with our collaborators that is very high, very high. The collaboration is high, clients are satisfied. So we have an engaged team, a great human capital that is focused in delivering the best bank for clients every day. This brings the results. Second aspect, we have our feet on the ground. We are very humble. We know that the past performance is not an insurance of future performance.

Everybody is focused, disciplined, so that we can continue to deliver with a lot of quality in a market that is profoundly changing. Doing more of the same is not going to take us where we want. What we need is to have the capacity to reinvent ourselves every day. And this is the year of 100 years, September 27th of ‘24. So this is a symbolically very relevant year for us where we hope to deliver strong results and be prepared for the next 100 years. This will be our journey with a long-term view, governance that is very well established between the board, administration and all the committees. And this level of alignment and engagement has produced relevant results. Thank you for your time, for your presence, of course, and more so, for your trust.

Trust as a client, investor, and we will work strongly every day to surprise you and continue to deliver the best bank possible for all of our stakeholders. Thank you very much. We will see you briefly and we will talk in the meetings and for those that I only see in the call. See you in the next call. Thank you very much. Have a nice day.