Itau Unibanco Banco Holding SA American Depositary Shares (Each repstg 500 Preferred shares) (NYSE:ITUB) Q4 2022 Earnings Call Transcript

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So if you want something that’s really more focused on your own products, you want something that’s more focused on lower risk, we’ve got that too. So we’re able to address these risks. We’ve been able to balance them out based on what our customers want to offer. Supply and demand has been quite positive. I’d like to stress, our business model today is to encourage our investors, is excellent, excellent. Our performance, our portfolio returns are fantastic. Regardless of the products and how it is for €“ the most important thing is that it best meets our customers’ needs. And this is what we’re really focused on. And we’ve seen excellent results because of that. And I really want to stress that. There has been a reduction of volume loss in the last periods, and that’s excellent.

Our portfolio is much better structured. Our NPS is much higher. Our consultants are focused €“ again, interest rates also help. And we’ve been able to gain market share in investments overall. So if you look at individuals, this is probably one of the best ratios we’ve seen, individuals with these investments. Are we completely satisfied? No. Have we reached our main objectives now? We have challenges ahead of us. We’d like to improve. I’d actually like to talk about some of the products that really €“ we really advanced a lot €“ we had a lot of progress in 2022, but we need to make a lot more progress in 2020. There are some gaps that we need to address. And so, we’re focusing on that. So when we look back, we found the right model, we’ve made excellent progress, we established a really solid model.

And so, now we’re really seeing this. The pipeline for digital products has been excellent. So there’s lots of investment in that. But there’s still a lot to be done. So we’re happy where we are. But we’ll be more happy when we get to where we want to get to. But we’re very happy with what we’ve gotten to so far.

Renato Lulia: The next one is from Rafael Frade from Citibank. Congratulations on the results. I want to talk about the financial margin. We’ve seen a stability and then there is a discussion on how that evolution would be. Can you comment a bit more on the mix of the retail? And then, we have spreads a bit below for 2023, but we see that in wholesale, at least the largest level in the historical records. So, I wanted to understand wholesale. We have the product spread. At the beginning, Milton said that there is not a relevant change in spread. So, what explains this margin of retail?

Milton Maluhy Filho: Well, once again, we see an expansion for 2023 that is very subtle. So, we continue to believe that there might be an expansion, but there’s going to be in the margins €“ we’ve been running at a profitability level that is very good. I’m looking at the consolidated, okay? But we can expect that there’s going to be an increase in the line all throughout the time. The guidance is explicit on the growth of the margin. There is a series of effects here. The first effect is that we should have the fourth quarter that has an atypical effect with the payment for the starting salary, the non-financed portfolios have been growing, the loans have been reduced, so that affects the mix of the line. On the other hand, more volumes, we’ve managed to get some products with regulatory caps.

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