Inuvo, Inc. (AMEX:INUV) Q2 2023 Earnings Call Transcript

Jack Vander Aarde: Yes. Sure. Sure. Makes sense. And then just one last thing because it was such a — it took the wind out of the sales for a little bit. Was that, that large client, that large direct customer that — what I didn’t hear you say is any new clients have left or you’ve lost any other major clients. And it doesn’t sound like that’s the case, but I would just like to get your thoughts. Was that really truly a one and done a unique situation that was one-off, isolated and are you confident that you’re kind of past those bumps?

Richard Howe: We do lose clients, and I’ve spoken to this in the past, in most of those cases, not all of them, but in most of those cases, it’s the result of an agency we’re doing business with who lost the client. And so that’s how we lose it. But there really aren’t many of them and our client retention rate is quite high. I don’t know the exact number, but it’s way up past 80. It may even be in the 90s. I don’t know. That’s why I want to be careful that I don’t give you a number that’s not true, but the client retention rate is very strong. The technology works. And when it’s implemented properly, when it’s used properly, and when the client is educated about a new way to think about audiences, it always works.

Jack Vander Aarde: Okay. Great. Well, fantastic results again and great to see you guys gaining momentum and bouncing back. That’s it for me.

Richard Howe: Thank you.

Operator: Thank you. And at this time, it appears we have no further questions. Please proceed with any closing remarks.

Richard Howe: Thank you, Sylvie. I would like to thank everyone who joined us on today’s call. We appreciate your continued interest in our company.

Operator: Thank you, sir. Ladies and gentlemen, this does indeed conclude your conference call for today. Once again, thank you for attending. And at this time, we do ask that you please disconnect your lines.