Intuit Inc. (NASDAQ:INTU) Q1 2023 Earnings Call Transcript

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Operator: Your next question will come from the line of Steve Enders with Citi. Please go ahead.

Steve Enders: I guess I just want to clarify a little bit on what you’re seeing on the Credit Karma side and what you talked about historically on that front and what you’re expecting for the guide here. I think before, you talk about expecting an acceleration kind of in the back half of the year as you kind of combine the cross-sell with TurboTax here. I guess, how are you thinking about that opportunity now given kind of where the macro is and what you’re assuming versus the cross-sell that could potentially come here?

Sasan Goodarzi: Yes. We have taken — thank you for the question. We have taken sort of a firewall approach here. One is we’re very excited about the innovations that we talked about at Investor Day. And in fact, the only thing that’s changed is we’ve added a few more innovations that we’ve launched within Credit Karma. The Marketplace that I shared earlier is one of them, where — and it’s almost at full scale where our customers see an additional tablet, a marketplace of all the products that are right for them in one place that brings more visibility and brings to the forefront products that are right for a specific cohort of customers. So in terms of the integration with TurboTax, you’re going to see a far more robust experience this year with Credit Karma being integrated into TurboTax and vice versa.

Credit Karma Guarantee continues to be on track in terms of a rollout to customer — to members and financial institutions. All the innovations that we talked about, plus a few more are all on track, and we’re equally as excited about the impact that it will have. And very consistent with what we shared at Investor Day, what we talked about then was that these innovations were not reliant on a macro pickup. They’re just — they’re going to deliver more benefits, and therefore, more monetization. Back to the word firewall, we’re not counting on those innovations in our results when we think about the rest of the year. We’re assuming current trends. We’re assuming further conservatism for the remainder of the year. We’re making assumptions around unemployment going up, delinquency rates going up.

And so therefore, that’s informed our guide of minus 15% to minus 10%. And that’s sort of separate and distinct from the innovation that we continue to be excited and focused on and are on track for the rollout.

Steve Enders: Okay. Got you. That’s helpful. And I guess just to clarify again on Mailchimp. I know that last quarter you were putting some changes in place to kind of improve conversion rates and really kind of rightsize or kind of build out some of the structure of that business. Like where are those changes you’re making kind of at this point? And how should we kind of think about the level that so this kind of go in there to kind of more kind of rightsize that business?

Sasan Goodarzi: Sure. Let me answer your question. I’m not sure what you mean by rightsize where — is this — we are very focused on investing in male and accelerating the growth combined with the QuickBooks platform. And I would say a couple of big things that we have put in place and are continuing to implement. One is really strengthening the leadership team at all levels. We’re very excited about leaders that we — had joined the Mailchimp family and with Radia’s addition to the Mailchimp team with additional changes that we are making to continue to strengthen the team, very excited about the impact there because that’s having a direct impact on innovation, which is the second point I want to make. I really like the velocity, particularly what I’ve seen in the last 90 days.

And I actually hope to see Mailchimp being one of the highest-velocity innovative teams across the Company with the team that we have in place. And I think everything that I mentioned earlier that we have launched is a result of the impact of that team. And lastly, it’s about impact. And we’re starting to see the key performance indicators that I mentioned earlier uptick in the right direction, which means that almost a year in, it’s not been quite a year, but almost a year in, I feel very good about sort of year two because we’ve put a lot of foundational things in place in year one. We have a lot of work still ahead of us. But a lot of the work is about turning this into a sort of a strong growth business and fueling the success of small businesses, and I feel like we are on that trajectory given what I’ve seen, particularly in the last 90 to 100 days.

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