International Money Express, Inc. (NASDAQ:IMXI) Q3 2023 Earnings Call Transcript

International Money Express, Inc. (NASDAQ:IMXI) Q3 2023 Earnings Call Transcript November 7, 2023

International Money Express, Inc. beats earnings expectations. Reported EPS is $0.51, expectations were $0.5.

Operator: Good day and welcome to the International Money Express Inc. Third Quarter 2023 Earnings and Conference Call. All participants will be in listen-only mode. [Operator Instructions] After today’s presentation, there will be an opportunity to ask question. [Operator Instructions] Please note this event is being recorded. I would now like to turn the conference over to Mike Gallentine, Head of Investor Relations. Please go ahead.

Mike Gallentine: Good morning, and welcome to our quarterly earnings call. I want to remind everyone that today’s call includes forward-looking statements, including our fourth quarter 2023 guidance, and actual results may differ materially from expectations. For additional information on International Money Express, which we refer to as Intermex or the Company, please see our SEC filings, including the risk factors described therein. All forward-looking statements on this call are based on assumptions and beliefs as of today. You should not rely on our forward-looking statements as predictions of future events. Please refer to slide two of our earnings presentation for a description of certain forward-looking statements. The company undertakes no obligation to update such information, except as required by applicable law.

On this conference call, we discuss certain non-GAAP financial measures. Information required by Regulation G under the Securities and Exchange Act for such non-GAAP financial measures is included in the presentation slides, our earnings press release and our annual report on Form 10-K, including reconciliation of certain non-GAAP financial measures to the appropriate GAAP measures. These can be obtained in the Investors section of our website at intermexonline.com. Presenting on today’s call is our Chairman, Chief Executive Officer and President, Bob Lisy; and Chief Financial Officer, Andras Bende. Also on the call today are Chris Hunt, Chief Operating Officer; Joseph Aguilar, President, Latin America; Randy Nilsen, EVP of Retail Sales; and Marcelo Theodoro, Chief Digital Officer.

Let me now turn the call over to Bob.

Robert Lisy : Good morning and welcome to our third quarter earnings call. We thank you all for your interest in Intermex. We have achieved another productive quarter, building on our history of profitable growth. We continue to grow revenues and EBITDA while generating free cash. Although EPS metrics were skewed by nonrecurring items this year and last, these metrics did meet expectations. We have accomplished this all and continue to invest significantly in the future through our revenue streams such as digital service and our European I-Transfer division. Looking at the consolidated company results on slide three. Revenue increased 22.5% to $172.4 million. Fully diluted earnings per share decreased 4.7% to $0.41 per share on net income of $14.8 million.

Adjusted EPS decreased by 5.6% to $0.51 per share on adjusted net income of $18.4 million. Our adjusted EBITDA grew 14% to $31.7 million. Andras Bende, our CFO, will expand on these metrics in greater detail during his prepared remarks. I will focus my remarks today on primarily growth drivers impacting our business this quarter and what we anticipate in quarters to come. I will talk about our existing agent retail business, our actions to accelerate growth, the improved efficiencies we are already seeing in the La Nacional business. I will also discuss our growing momentum with our digital business and our European acquisition I-Transfer. The bedrock of all our offerings lies in a distinctive foundation anchored in our value-added omni-channel strategy that attracts a growing customer base.

The trust we have garnered from our customers has positioned Intermex as their preferred choice for money transfers. Our customer-centric omni-channel business model thrives on a cutting-edge technology and our operational infrastructure that is difficult to replicate. Powered by state-of-the-art proprietary technology, we deliver value-added services to our retailers and customers through our highly productive network of retail agents. One of the primary ways we provide value-added service to our agents is through our extensive banking relationships, recognizing that many of our agents are small, locally owned businesses and that they are dealing in substantial cash transactions, many financial institutions prefer not to bank these businesses.

We have leveraged our relationships with 12 regional and national banks to help these small businesses establish depository access with our banking partners, easing the process for the retailer. In addition, our ability to process checks through our Check Direct product provides another level of convenience to the retailer. Our recent addition of Fifth Third Bank as a key banking partner further fortifies our commitment to supporting our agents in this regard. Our agent retail business forms the crux of our present operation contributes significantly to our revenues, profitability and net free cash generated. This channel is a critical asset fueling our current and future growth. The retail network’s relatively low cost and efficiency enables Intermex to invest and grow our digital transactions and other new revenue streams while the overall company remains very profitable.

As a result, no burn of investor funds will be needed to supplement the cost of building our digital business. The efficiency of our retail model burns less than 7% of total gross profit on sales and marketing efforts for customer acquisition. This omni-channel approach enables Intermex to participate in high-margin retail transactions while utilizing that model and a portion of its profits to perfect and grow our digital business. All this occurs while Intermex remains highly profitable and produces significant free cash. Last quarter, we commented on Mexico’s markets growth slowing, partly due to the dollar to peso exchange rate. This stagnant growth produced a ripple effect through the retail market and as a result our growth slowed. We have modified our approach to certain market components and the early results have been quite encouraging.

We have taken a rifle shot approach to specific targeted opportunities for growth with alternative pricing. We have accomplished this while retaining margins in our highly profitable base. The early results have been encouraging. After the second quarter, we guided to 5% transaction growth in our core business for the rest of the year. In Q3, we delivered approximately 6% and were trending higher as the quarter ended. The early indications suggest that transactions in our core business will grow 8% in fourth quarter. Not only are we capturing wires faster than projected, we are doing better relative to margin, where our wires grew 6% in Q3, our margins grew at 7%. This is driven by a more efficient pricing model. We expect this strategy will continue to create a lift to our year-over-year growth going forward.

We are proud of our progress, but recognize we have many more opportunities to access. This is all consistent with Intermex’s surgical approach while focusing on specific agents, geographies to maximize profitability while navigating more efficiently and profitably to deliver growth. Our ability to price efficiently down to the ZIP code level results in our core business delivering approximately 20% EBITDA margins. On slide four, you can see our growth in share over time in the top five countries in Latin America and the Caribbean, which account for approximately 82% of the money transferred in the US to that region. In third quarter 2023, our estimated market share in these key receiving countries increased to 21.8% compared to 20.6% in the third quarter of 2022.

Shifting our focus to La Nacional. We have made significant strides in integrating and rightsizing its US based operations. The restructuring actions to date will yield an expected annualized savings of approximately $1.5 million starting this past quarter. We originally thought that opportunity related to La Nacional was only about rightsizing the retail network and maximizing operational efficiencies. We have made significant strides to that end. However, after more than a year with the business, we see a clear opportunity to grow the top line as well when we apply the Intermex playbook. During his remarks, Andras will discuss third quarter restructuring charges and financial profile. La Nacional is proving to be a valuable asset for Intermex and will likely contribute significantly over time.

We are even more optimistic about the I-Transfer acquisition in Europe. That division continues to exceed our expectations, both in terms of performance and its potential. We plan to expand the I-Transfer footprint in our existing markets where we have a base from which to grow. These countries include Spain, Italy and Germany and the markets with significant potential we are licensed, but not yet present, such as France. Additionally, we believe the UK will be a substantial market opportunity, although it requires a separate license since it is not part of the EU. The European market holds significant potential for growth, and we are investing thoughtfully and efficiently to capture profitable market share. We also believe the European market has greater potential for online digital wires due to the larger percentage of senders owning bank accounts.

In third quarter, the I-Transfer business grew at 15%. We feel that is merely a starting point and expect much higher growth over time. Transitioning to digital, we are growing the digital revenue at about 65%, but more importantly, this is happening at a greatly improved margin. We have carefully and efficiently upgraded our digital product offering. We have assembled a world-class digital team and made significant strides to improve the unit economics as well as our digital app. All of this has come together at a perfect time. Our recently signed agreement with [indiscernible] will enable us to expand our digital service to 20 additional countries worldwide, including Jamaica, India, the Philippines and Vietnam and with further expansion slated for 2024.

We have created significant momentum with our digital business. And again, best of all, we are doing all this profitably from both a unit economics and a bottom line perspective. We will share more on our Investor Day in 2024, but we would like to say that we’re more bullish than ever relative to our digital opportunity. Finally, a few words on our payroll and GPR cards. These products are strategically positioned in large and attractive markets. The co-branded cards prominently feature Mastercard and Intermex brand and will align perfectly with our extensive high-traffic retail distribution network. In addition, both our payroll and GPR cards are a great bridge to our digital product. They will create an opportunity to bank previously on bank consumers.

Versus last year, we have seen digital remittance transactions that were settled from the Intermex payroll card grow fivefold in third quarter. We believe this is a testament to the power of the Intermex brand once the customer is banked, especially once the customer is banked with Intermex. In summary, I believe it has been a special quarter of accomplishment for Intermex. Our targeted plan at retail is beginning to work, and we’re seeing a reversal of what has been some slowing in our year-over-year trends. Additionally, we have positioned ourselves in the La Nacional and I-Transfer business to become more efficient while growing and driving increased EBITDA. As always, we accomplished all this profitably, enabling the company to invest in our digital solution and other growth opportunities.

We are well positioned and poised to grow our digital business and grow it profitably. Our recent agreement with Visa and Mastercard will broaden our receiving country service list and reduce our cost structure. This is all very exciting. We believe our omni-channel strategy is the best and most complete way to go to market. This approach continues to enable Intermex to capture millions of high-margin retail transactions that drive profitability, enabling us to invest in and grow our digital side of the business while remaining highly profitable. I will now turn the call over to Andras, who will discuss our financials.

Andras Bende: Thank you. We had another quarter of double-digit EBITDA growth and finished ahead of our projections for the core, successfully executing on an important pivot for the business. On slide five, unique active customers increased by 35.1% during the third quarter to $4 million. These customers generated 15.4 million remittance transactions, 25.7% more than a year ago. While guiding at 5% transaction growth in the core after Q2, our successful execution allowed us to achieve 6% in Q3 and early indications are that we can deliver 8% in Q4. On slide six, we achieved a 63% increase in digitally originated transactions. And as before, we achieved this through brand recognition and with minimum marketing spend. Strong customer acceptance of our mobile app continues, and I’m pleased to say that the work we’ve done on enhancing the profitability of digital puts us in a great position to grow this business faster and more profitably than ever before.

From a sender receive perspective, 33% of our transactions either sent or received cashless at either end, up five percentage points from a year ago. On slide seven, the total principal transfer grew 19.8% to $6.6 billion, driven by our core business and the addition of La Nacional’s US and International Business I-Transfer. The average remittance within the US core Intermex business was consistent with the prior year. It was $454 up slightly from one year ago. In the consolidated business, the average send amount was down 4.7% for the quarter year-over-year at $429 per transaction. As mentioned before, this is due to structurally lower average transaction amounts at La Nacional and I-Transfer. La Nacional averaged $298 per transaction and I-Transfer $295 for the third quarter.

On slide eight, total revenues company-wide increased 22.5% year-over-year, reaching $172.4 million during the three months. Excluding acquisitions, revenue growth in our core business was 5.8%, fueled by organic customer additions through new and existing agents and our successful pivot to capture incremental wires at lower margins than in the past. Again, we’ve seen an inflection point in our growth rate and are now anticipating transaction growth in our core at around 8% in the fourth quarter. Net income was impacted by a few key areas. Q3 last year benefited from a $2.9 million tax benefit that did not recur in 2023. The year-over-year comparison was also challenged with $1.1 million this quarter in restructuring costs for the La Nacional business.

Absolutely the right investment as those actions are expected to improve the cost trajectory of that business immediately and resulting in about $1.5 million savings annually. Higher interest rates on our credit facility, depreciation and amortizations of intangibles and a higher effective tax rate, all GAAP net income growth in check. Net income was down 10.8% at $14.8 million, though GAAP EPS was better, down 4.7% to $0.41 per share, aided by our share buybacks. We anticipate EPS to return to a growth trajectory in Q4. Looking at slide nine, adjusted EBITDA increased 14% to $31.7 million. As anticipated, even with our tactical pivot to capture incremental transactions, margins in the core business held up great at around 20%. Aggregate EBITDA margin was down as in the previous quarters, and this was heavily driven by structural lower margins within the La Nacional acquisition.

Adjusted net income was down 11.1% during the third quarter to $18.4 million, also impacted in Q3 last year by the $2.9 million tax benefit that did not recur in 2023. Adjusted net income was impacted by the same underlying drivers as GAAP net income but excludes items like share-based compensation, transaction and restructuring-related expenses, amortization of intangibles and the tax impacts related to those items. From an adjusted EPS perspective, we were down 5.6% to $0.51 per share. As with GAAP EPS, we anticipate adjusted EPS to return to a growth trajectory in the fourth quarter. Turning to the balance sheet on slide 10. Intermex continues to be an efficient operator and cash generator. Net free cash generated, our internal measure, which excludes working capital cyclicality was impacted by the same drivers of net income growth, as mentioned earlier.

That coupled with increased capital spend to upgrade our agent technology caused the metric to decrease by 4.6% to $17.6 million for the third quarter. Net income is the basis for this measure. As we mentioned with the net income earlier, we expect this measure to revert to growth once again in Q4. During the quarter, we continue to be active in the market, purchasing 502,000 shares for $10 million at an average price of $19.90 per share though the Board authorized repurchase program. We continue to see our buyback program as an excellent use of capital and anticipate remaining active. Finally, on slide 11. Based on the improving metrics we’re seeing in our operations, we’re providing the following fourth quarter guidance. Revenues of $170 million to $181 million, up 10% to 17%.

GAAP diluted EPS of $0.43 to $0.46, up 22% to 30%, adjusted diluted EPS of $0.51 to $0.54, up 6% to 12% and adjusted EBITDA of $31.4 million to $33.4 million, up 8% to 15%. In summary, we’re pleased with the quarter and the growth we’ve delivered. Our retail execution pivot is paying dividends, and we expect more of that in the fourth quarter. This growth will continue to fund the exciting future ahead of us in digital, Europe and other products. With that, I’ll turn it over to the operator for questions.

See also 10 Stocks Getting a Huge Vote of Confidence From Wall Street and Analysts Are Increasing Price Targets of These 10 Stocks.

Q&A Session

Operator: We’ll now begin question-and-answer session. [Operator Instructions] The first question comes from David Scharf with JMP. Please go ahead.

David Scharf: Great. Good morning, everybody. Thanks for taking my questions. First off, Bob, I was kind of curious, I’m just looking at the first paragraph of your press release, and it has the comment. We are ahead of schedule in our plans to capture incremental retail transactions in the US and I just want to make sure I’m not overthinking that. Is that sort of a very focused comment related to the core transaction growth that you expect in Q4? Or is that a broader comment about just what you’re seeing on the ground in terms of agent sign-ups sales per?

Robert Lisy: It’s a direct comment on what we produced in the third quarter and what we expect to produce in fourth. If you recall on our guidance in terms of transaction growth, when we finished the second quarter earnings, we projected 5% growth, and we delivered 6% in the quarter, and it was increasing as the quarter ended. We expect higher growth, as I said in the prepared remarks in fourth quarter. Additionally, that’s not really put a ding in our overall margins. So in third quarter, where we grew transactions 6%, we actually grew our gross margin 7%, and that was due to a more effective way to price. We really set aside our core business and kept that stable and at the margins where we get incremental wires is where we’re aggressive.

That has been working really, really well, and we think we’re well ahead of where we expected to be, both in terms of picking up more wires than we expected or at least told the market that we would bring in, but also in the sense that the margins have held up and actually have produced a higher margin than transaction growth.

David Scharf: Got it. Got it. That’s helpful. As a follow-up, I know last quarter, the topic of increased pricing pressure to a lot of markets to Latin America was sort of top of mind, and you noted a little more maybe resiliency in some of the private discounters this time around. Can you provide just sort of broad update whether anything has changed or if the existing pricing environment, particularly?

Robert Lisy: Yes, I mean I think that the big news for us is that we’ve adjusted to that well related to our plan and the way we’re going at the incremental growth. So regardless of where that pricing pressure is there, we’re doing a really good job holding our base and keeping that at the high margins where it’s been and then going out aggressively at incremental wires. Those incremental wires are still wires that are coming in very profitable, just not at the same margins as the original wires would come in. But the adjusting that we’ve done becoming more efficient in our base business, has, again, delivered a greater gross margin growth than transaction growth. Now I’m not trying to evade the question. I think there’s always price discounters out there.

I think it’s the method which people think they grow the business. I think that it kind of comes and goes. I think as long as we’re executing our plan the way we’re executing today, we can work right through that. I think we now have the — we’re now well positioned with the way we’re approaching the market relative of pricing and attacking incremental wires to meet any challenges that pricing might bring to us.

David Scharf: Got it. Just last question. I’d kind of be remiss if I didn’t ask sort of the general commentary on what you’re seeing or expecting from your consumers? I imagine with a flattish average send in your core business that inflation isn’t impacting remittance demand too much, but if there’s any color you might want to promote there?